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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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I have purchased 3 cars from this dealership. Joanna has...

I have purchased 3 cars from this dealership. Joanna has been the MOST amazing advisor that this dealership has to offer, hands down. I would absolutely recommend my friends and family to her for a pleasant and professional experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bria, thank you for your feedback. We're thrilled you found Joanna and our team knowledgeable and your experiences pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

Great Customer service

Karen is very professional , patient and have a warm kind welcome ! She helped me above and beyond . I appreciate you Karen. Thank You !! From beginning to end she was so pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Karen will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Karen is very professional. She did a great job to...

Karen is very professional. She did a great job to answer our questions and help us to find the car we liked. We appreciate her help. Thanks Karen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jing, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Ron Askew is one of the best salesmen I’ve met. I’ve...

Ron Askew is one of the best salesmen I’ve met. I’ve referred several to him because he is professional and courteous at all times. Definitely the guy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My buying experience was easy and awesome!

It was a pleasure working with BMW of Silver Spring. I appreciated the professional/friendly no- pressure atmosphere. I have already shared my experience with neighbors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

Buyer

Positive experience! Great salesman Scott Sohn. The whole visit was a plus from beginning to end! Ask for Scott and you will not be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Scott! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ron’s review

Second time purchasing a vehicle at this location and it is a great experience every time. Once again, Ron was awesome. I called him up this morning and stated what I was looking for and less than one hour after I arrived at the dealer, Ron had me in my new car. Thanks BMW Silver Springs and Thanks Ron Askew for taking care of me on such short notice. It’s hard to find and honest opinion when purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Lacy. We do hope we can be of assistance in the future. Drive safe!

Great buying experience and service too

I have had over a decade of great experiences at BMW of Silver Spring. My salesperson is Andy Alexis. I am grateful for his knowledge and expertise when it comes to BMW products. I always get the exact car I’m looking for at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hector, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We appreciate you for choosing us as your first choice for service! Safe travels.

I have leased/purchased from Andy Alexis at BMW of Silver...

I have leased/purchased from Andy Alexis at BMW of Silver Spring for over a decade. I am very pleased Andy’s expertise and the easy with which each deal is done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Take care.

Like many of the happy customers who worked with Kan, I...

Like many of the happy customers who worked with Kan, I had a great buying experience with him. From the initial contact with Kan to when the car delivered to me in a different state, Kan had been very knowledgeable, patient, easy to talk to, responsive to any inquiries, always availability even after work hours. So far in my car buying experiences, the interaction with Kan ranked top. The most important thing was that he gave me reassurance along every step so I am making informed decision. Overall, I was extremely happy with the service I receive from Kan. I got what I wanted, how I wanted, when I wanted without the hassle. Kan is a great person to deal with and I highly recommend him if you’re buying your next vehicle. He totally changed my view of what most people think of when dealing with a car dealership. He is a great asset to the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We'll be sure to pass along the kind words to Kan and the team. Thank you so much for choosing BMW of Silver Spring as your first choice for service!