Reviews
Best Car Buying Experience Ever
My wife and I highly recommend BMW of Silver Spring. Our experience with BMW of Silver Spring started with Joanna McCarthy. She was highly recommended to us by a friend and she still exceeded our expectations! She is incredibly knowledgeable, patient, and most importantly very straight forward! It’s obvious from start to finish that her focus is always on the customer and that made the experience so smooth and hassle free. We also worked with Karen Herbert – she is very positive, responsive, and went above and beyond to help us get acquainted with our new car. Joanna and Karen will be our first call the next time we’re looking to buy a car. Shout out also to Mikhial McKenzie for the wonderful test drive and answering all our questions! Thanks so much to BMW of Silver Spring for making this car purchase a true joy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you so much for your feedback! Joanna, Karen and the team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Kristina is amazing! She is the reason we have stayed...
Kristina is amazing! She is the reason we have stayed with them. She is courteous, friendly and honest. If she wasn't there, we'd go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership! Safe travels!
Best Car Buying Experience Ever!
My wife and I highly recommend BMW of Silver Spring. Our experience with BMW of Silver Spring started with Joanna McCarthy. She was highly recommended to us by a friend and she still exceeded our expectations! She is incredibly knowledgeable, patient, and most importantly very straight forward! It’s obvious from start to finish that her focus is always on the customer and that made the experience so smooth and hassle free. We also worked with Karen Herbert – she is very positive, responsive, and went above and beyond to help us get acquainted with our new car. Joanna and Karen will be our first call the next time we’re looking to buy a car. Shout out also to Mikhial McKenzie for the wonderful test drive and answering all our questions! Thanks so much to BMW of Silver Spring for making this car purchase a true joy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Used car buying
The sales rep I had was understanding and tried to work with me as much as possible. I had a set goal and price point of where I want to be so I would buy. The dealership budged a little but couldn’t meet my criteria. I ended up walking away from what the dealership offered.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great dealership experience
I had a great experience buying my car here in February 2020. The front desk staff were professional, sales staff were responsive and friendly, and they took their time explaining everything to me, even when it was 9pm! Would recommend highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!
It was a great experience for my first bmw. Kan helped...
It was a great experience for my first bmw. Kan helped me out. He was attentive and very friendly. Highly recommend this dealership for anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for your feedback! Joe and our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
It was great working with Eric on the purchase of my 15...
It was great working with Eric on the purchase of my 15 Ford Fusion. It was more like working with a friend vs a traditional salesman which made the whole process much more comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Andy Alexis was conscientious of my time and had all of...
Andy Alexis was conscientious of my time and had all of my paperwork ready. I was very satisfied with the overall experience from sales to financing. I would recommend Mr Alexis and the team to al of my family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope to be of service to you again! Take care!
We just purchased our 4th BMW from Dave Strassman today....
We just purchased our 4th BMW from Dave Strassman today. It's always easy with him. He just seems to go above and beyond every time. We always leave there with the knowledge and feeling that we received a great and fair deal. So thank you again to Dave and his team at BMW of Silver Spring for another awesome experience, We would highly recommend Dave to anyone that is looking for a amazing experience when purchasing a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Joe Diss is the best!
I just love working with Joe Diss. He is always responsive to any issue I have. He is a good listener and takes care of business in a professional and effective manner. Thanks, Joe
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Joe and our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
