Reviews
Great repeat experience with my Sales person
Andy A was a pretty patient and experience sales person who went beyond what was required of him...I enjoyed working with him as a repeat customer..good job Andy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review! We're glad we could help. Thank you for the recommendation! We hope you continue to choose us for all your automotive needs! Take care!
Andy Sr, Was very professional and knowledgeable. He...
Andy Sr, Was very professional and knowledgeable. He knew my price range and worked with me to get there. Car was available on time! Car was clean as well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your car buying experience from Andy at BMW of Silver Spring. We are able to work with our customers needs and wants to find the vehicle for you. We hope you enjoy your new ride!
We had a great experience working with Ron Askew. He was...
We had a great experience working with Ron Askew. He was able to get the price we wanted and he got us out the door quickly. Great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your wonderful experience with Ron at BMW of Silver Spring. We understand that our customers have very busy schedules and we do our best to be as efficient as possible. We hope you enjoy your new ride!
Terrible manager...!!
Terrible manager...needs to know customer service!! Not very helpful and did not bother to elaborate for his decision making? Not a good reflection of the service advisers who try so hard to do their best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for bringing this to our attention. Please give us a call or stop by so we can do our best to turn your experience around.
Sales person was very friendly, helpful, and...
Sales person was very friendly, helpful, and knowledgeable. When I couldn’t find the car I was looking for on the lot, he call me a few days later to continue to help me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your experience with the staff at BMW of Silver Spring. If we don't have the perfect car on our lot we do our best to locate that car for you quickly. We hope you have a great day!
Awesome experience
Lonnie, Max, And Alan were extremely helpful and patient. Very Caring. Took time to make sure I understood my options. It was late in evening when I arrived but they were so dedicated despite time of day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nicole, thank you for taking the time to highlight some of our staff for their excellent work! We're happy to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know!
Awesome dealer
I had a very good experience on 12/22 at BMW of Silver Spring with Mr. Zhou. With his help, I was able to lease an X2 at a very reasonable price. Mr. Zhou was very knowledgeable, professional and had a lot of patience with my questions. He also educated me well on vehicle operation and maintenance. I would be more than happy to refer Mr. Zhou to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your wonderful experience with Kan at BMW of Silver Spring. We are pleased to hear that Kan was able to find the perfect lease for your situation. We hope you enjoy your new X2!
Awesome staff
I had a very good experience on 12/22 at BMW of Silver Spring with Mr. Zhou, Kan. With his help, I was able to lease an X2 at a very reasonable price. Mr. Zhou was very knowledgeable, professional and had a lot of patience with my questions. He also educated me well on vehicle operation and maintenance. I would be more than happy to refer Mr. Zhou to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had a great experience with our team! If there?s anything else we can do to assist you, please don?t hesitate to reach out. Thanks again for your business!
Good Experience at this Dealer
Mr. Lovo helped me with my purchase of a CPO X5. Throughout the buying process he was extremely professional, attentive, punctual, and helpful. I would highly recommend working with Mr. Lovo for your BMW purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your wonderful experience with Eric at BMW of Silver Spring. Your recommendation means so much to us and we are happy to have earned it. We hope you keep our service department in mind for any future service needs. Enjoy your new X5!
My second time using this dealership and it was a justAs...
My second time using this dealership and it was a just As good an experience Ron Askew helped me previously And he was amazing again as was Ms Plummer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your recent experience with Ron at BMW of Silver Spring. We always appreciate when customers come back to see us again for another vehicle. We hope you enjoy your new ride!