Reviews
Karen helped me so much to find the car that I was...
Karen helped me so much to find the car that I was looking for months. She was very professional, knowledgeable and very caring. Thank you Karen, I really appreciate all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your experience with Karen at BMW of Silver Spring. We are glad to hear that your search for the perfect car has been complete. We hope that you will keep our service department in mind for any future service needs. Enjoy your new ride!
Outstanding
I have bought a number of BMWs from different dealerships in Montgomery County. I have work with dealer sales representatives in the past, but I found Mrs.Jackson's customer service, customer orientation, knowledge, genuousness, and negoitating skills, to be refreshing. Her customer service was far beyond what I had experienced from other dealerships. My compliments to Desirea, her supervisor, and the other professionals that I interacted with at BMW of Silver Spring. Also, I want to thank Sheriff Areju for the technical knowledge, patience, and generous time spent in orientating me on the driver controls, commands, and safety issues in operating my newly purchased BMW. Regards, Ron Sleyo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share you wonderful experience with Desirea at BMW of Silver Spring. We are pleased to hear that before you left our lot you were comfortable working all of the features your new vehicle had to offer. We want all of our customers to feel confident when driving their new vehicle. Have a great day!
Max is the man!!!
For the second time in a year, we've had the pleasure of working with Max on a new BMW.....this time, a 2020 X3, and just like the first time, we couldn't be more pleased with the level of support, knowledge, intelligence, professionalism, dedication, and overall strive to ensure that we were satisfied with the product, the process, and payment. I'd strongly suggest going to BMW of Silver Spring, but also working directly with Max!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Hello, Thank you for taking the time to share your wonderful car buying experience with Max at BMW of Silver Spring. We are always so excited when customers come back to see us again when needing a new vehicle. Your recommendation means so much to us and we are happy to have earned it. We hope you enjoy your new X3.
Great service! Len Familant is your guy!
Great service! Len Familant was amazing and kept in touch with me even after I got the car, and made sure all is good. Great guy! Great car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No, thank you for your kind review; we are happy to pass along your comments to Len Familant at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you Alejandro Schubert!!!!!! He is excellent!!! We...
Thank you Alejandro Schubert!!!!!! He is excellent!!! We bought our 2020 BMW X5 from him and it was the best experience we have ever had buy a vehicle!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your wonderful car buying experience from Alejandro at BMW of Silver Spring. We are pleased to hear that you had such a memorable experience. We hope you enjoy your new X5!
Ron Askew is Amazing
I went in with absolutely no intentions on even purchasing a car, I just wanted to test drive a few different models to get the feel of what I liked before I proceeded with my purchase. Ron wasn't the least bit pushy at all & had no problem with me saying I didn't want to purchase anything at this time. During the test drive's Ron was very informative about what each one came with & the differences between each vehicle. Even though I said I didn't want to purchase anything Ron decided to hold onto the keys to all of the models I had drove to ensure that IF I changed my mind on not wanting to purchase anything that I would have the option to do so. After driving all the models that I wanted to, I was really interested in the BMW X1, but I let Ron know that the price was a little too high for me to purchase. Ron asked me what price was I was looking for & what I would be comfortable paying each month. After explaining everything to him he went & talked to the manager & was able to get even more off then we originally discussed. He also disclosed that they were having a promotion, which led me to getting a 2.49% interest rate. He was very patient with me & thanks to Ron I know have a car that I am absolutely obsessed with :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your exceptional car buying experience with Ron at BMW of Silver Spring. We want all of our customers to feel well informed before deciding on the perfect vehicle. We also do our best to find the perfect deal to fit your needs. We hope that you will keep our service department in mind for any future service needs. Enjoy your new car!
ask for Lonnie
I just wrapped up working with Lonnie at BMW of Silver Spring. Lonnie was quite the professional, personable, and an absolute pleasure throughout the process. 5/5, I would love to work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your wonderful car buying experience from Lonnie at BMW of Silver Spring. Your recommendation means so much to us and we are happy to have earned it. Have a great day!
Lonnie for the win
I just wrapped up working with Lonnie at BMW of Silver Spring. Lonnie was quite the professional and an absolute pleasure to work with. 5/5, I would love to work with him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lewis, thank you for your kind review; we are happy to pass along your comments to Lonnie at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
Was a smooth experience throughout and Kan helped me in selecting my next car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Siddharth, we are very happy to have provided you with such a positive experience! Our team is available should you require any extra help.
Worked with Karen in purchasing a 2014 328 i X-Drive from...
Worked with Karen in purchasing a 2014 328 i X-Drive from BMW of Silver Spring . She was very knowledgeable, and made the process a lot easier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your wonderful car buying experience from Karen at BMW of Silver Spring. We are pleased to hear that Karen took the stress out of the car buying process. Enjoy your new ride!
