Reviews
I am excited going through this process. I am getting the...
I am excited going through this process. I am getting the time, information and professionalism I hoped for when choosing the dealership. It’s also nice to have a variety of clean and well maintained vehicles to choose from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your recent experience at BMW of Silver Spring. We want all of our customers to feel well informed before making a decision. Please let us know if you we can make this process an easier for you. Have a great day!
Ron was great. He helped me choose a vehicle that was...
Ron was great. He helped me choose a vehicle that was realistic to my needs. I was contemplating between the X3 and the X5 but was worried that the X5 may be too big for my stature. He didn’t try to sell me the higher priced model and gave me personal insight to why the X3 would be best for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your recent experience with Ron at BMW of Silver Spring. We are pleased to hear that Ron's insights were able to help you come to a conclusion about which vehicle was best for you. We hope you keep our service department in mind for any future service needs. All the best!
Lonnie was very professional and explained different...
Lonnie was very professional and explained different models and showed me available and possible options . He was patient and reached back to ensure questions answered
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to share your recent experience with Lonnie at BMW of Silver Spring. We want all of our customers to feel well informed about their purchase before making a decision. We hope you have a great day!
Buy from Scott Sohn at BMW Silver Spring!
Scott is a reasonable, fair, and honest man who worked hard to ensure our satisfaction. Buy from him, I know we will buy from him again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Coops, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks for highlighting Scott who provided you with such a positive experience! Our team is available should you require any extra help.
Lonnie was a perfect gentleman not overbearing like a lot...
Lonnie was a perfect gentleman not overbearing like a lot of sales people. I highly recommend Lonnie and Silver Spring - First Class all the way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to share your wonderful experience with Lonnie at BMW of Silver Spring. Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service provide by Kristina Williams
Kristina is the consummate professional. She provides me an estimate of how long I may have t wait for my car; always providing me with options if I did not want to wait. Kristina frequently checks in with me, letting my know of the progress. It is apparent that she asks the mechanics with specific questions about the projected repairs because she provides me with detailed information regarding the why for the repairs and ensures that I understand what impact the repairs or lack thereof will have on the longevity of my car. I always feel informed and empowered after talking to Kristina.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brendak, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thank you for your kind review; we are happy to pass along your comments to Kristina here at BMW of Silver Spring and acknowledge the hard work and dedication! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring
Auto purchase like no other. In and out.
My experience at the dealership was great. I was in and out in a short amount of time. I wasn't in there for hours trying to negotiate down the cost and walked away with a great deal. The used car I purchased also came with a year powertrain warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jaye, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We hope to be of service to you again! Take care!
Excellent Experience
Greetings, I recently purchased a 2020 x3 vehicle from David Davila at BMW of Silver Spring, MD. It was such a pleasant experience purchasing a car from David Davila and his team because of the personal touch. David was a breath of fresh air and I enjoyed doing business with him. If you are looking to purchase a car, I recommend visiting BMW of Silver Spring and make sure you ask for David Davila. Yolanda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2020 X3, Yolanda! If you have any additional needs or questions, David and the team will be more than happy to assist you! Safe travels!
I have purchased a BMW from this dealership and had my...
I have purchased a BMW from this dealership and had my BMWs serviced here before and had good experience. Today, I stopped by to see a couple of cars and after checking out the reviews of the staff I decided to see Max! What a big mistake! I was very disappointed with his arrogance and unwelcoming attitude which completely turned me off and of course I asked for someone else who would be excited to assist a repeat client.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dr. S., Thank you for taking the time to let us know about your experience. We take all customer concerns seriously and would like to speak with you regarding your concerns but are unable to identify you in our database. At your convenience, please reach out to our General Manager, Matt Dolesh at 301-679-4375 or mdolesh@mileone.com.
This dealership is awesome!
It has been nearly a year since I have bought my car, and Mrs. Herbert still keeps in touch with me regularly. Buying a car from here, was so much more then that; it was truly getting additional family. I love working with Mrs. Herbert and the team here. They have made all of the difference when it comes to car buying.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Marylandbmw, it means so much to us that you chose our dealership for all your automotive needs! In order to deliver the best experience possible, we try to set high expectations for ourselves. Thank you so much for your kind review; we are happy to pass along your comments to Mrs. Herbert and the team here at BMW of Silver Spring! We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring