BMW of Silver Spring

Ms. Karen Herbert Is the absolute best salesperson I’ve ever worked with! She along with the management team at BMW Silver Sprint, James Algeciras and Julia Plummer, worked extremely hard over the course of 2 days to get me in an upgraded 3 Series. The deal the team was able to work out for me was unbelievably phenomenal along with their work ethics. Ms. Karen sold me my first BMW 5 years ago and it was a memorable and pleasurable experience back then. However working with her on this new deal left a lasting impression and her and BMW of Silver Spring have gained a customer in me for life! There are really no words to describe the awesome experience I had in working with this team and I look forward to continuing our working relationship in the future!

Ms. Karen Herbert Is the absolute best salesperson I’ve ever worked with! She along with the management team at BMW Silver Sprint, James Algeciras and Julia Plummer, worked extremely hard over the course of 2 days to get me in an upgraded 3 Series. The deal the team was able to work out for me was unbelievably phenomenal along with their work ethics. Ms. Karen sold me my first BMW 5 years ago and it was a memorable and pleasurable experience back then. However working with her on this new deal left a lasting impression and her and BMW of Silver Spring have gained a customer in me for life! There are really no words to describe the awesome experience I had in working with this team and I look forward to continuing our working relationship in the future!

This was my first time buying a car in 10 years!! Andy made my experience purchasing a like-new BMW a breeze. He was very knowledgeable and extremely helpful throughout the entire process. My cousins came with me for moral support and ended up upgrading to a newer BMW! The next day, I noticed a few scratches on the drive side door. I texted Andy and he called me immediately to arrange for the body shop to buff them out! He deserves a raise! In Finance, Julia worked her magic with the numbers to get me everything I needed - on budget!!

Andy was very patient and knowledgeable spending the time show six different cars and even go back and forth until we were completely happy with the choice.

This was my first time buying a car in 10 years!! Andy made my experience purchasing a like-new BMW a breeze. He was very knowledgeable and extremely helpful throughout the entire process. My cousins came with me for moral support and ended up upgrading to a newer BMW! The next day, I noticed a few scratches on the drive side door. I texted Andy and he called me immediately to arrange for the body shop to buff them out! He deserves a raise! In Finance, Julia worked her magic with the numbers to get me everything I needed - on budget!!

Mikhail’s customer service was outstanding! He walked me through the entire process with enthusiasm and confidence. He made sure the task was completed satisfactory. Greatly appreciated! Thank you!

Andy took the time to show me six different cars going back and forth between them until I was happy with my choice even when we completely changed directions.

Ron was very helpful! His service was outstanding! I will buy from him again in the future. Thank you very much for your excellent service.

I received great service with limited wait time. This was my second purchase with this team, again worked hard to make sure this was an amazing process for me!

After a bad experience at (overpriced) BMW Towson (who had my trade-in in their service dept) and BMW Catonsville who couldn’t give me a straightforward answer on my BMW trade-in. BMW of Silver Spring and Karen Herbert to the rescue! I’m a working mom who needed a new car fast and Karen H. delivered the best car buying and customer service experience I’ve ever had. Responsive/authentic, Excellent Price and secured better incentives, had the exact car I wanted, Product Intelligence, Meticulous about my satisfaction with the car’s amenities. I couldn’t ask for more—highly recommend her and the BMW Silver Spring.