BMW of Silver Spring

To God be the glory for a worthwhile car buying experience. I am not rating the dealership. I am rating Karen Herbert Client Adviser, BMW of Silver Spring. Karen went above and beyond what was necessary to complete this transaction. I was not looking for much in terms of features. However, by listening to what I needed, she quickly located a car for me. Without being pushy, Karen was knowledgeable about extra features included and looked towards the future in explaining their valued capabilities. Karen was quick, effective, pleasant, and value oriented. She very friendly and patiently explained all the paperwork that was coming my way and what documents I needed. Professional and courteous service was provided by Karen throughout the entire process, I would definitely recommend her to you if you are shopping for a car. Karen, thank you for making it an excellent experience. God bless you!

Lonnie and Michael gave me great service once again! The eighth time I have done business with Lonnie and Michael. I highly recommend you visit them.

I’d like to take a moment to give Karen Herbert of BMW Silver Spring 5 stars! I have been leasing BMW’s for as long as I can remember. My current X3 lease came from this BMW dealership three years ago; however, the sales person I dealt with was no longer there. My lease is due to end December 3, 2019. I started doing my research in October for my next BMW X3 lease. I spoke to a couple of salespeople at different BMW dealerships as well as one or two at the Silver Spring dealership. I found most sales people to be either unknowledgeable, too young, too pushy or could care less whether they made a sale or not. I decided to call Silver Spring BMW back. I mentioned to the young lady who answered the phone I was extremely frustrated dealing with sales people who had little experience selling cars or were less than knowledgeable about the process. The young lady said to me, “I have the perfect person to help you.” Thank goodness! Karen Hebert turned my nightmarish experience into a fabulous experience. She definitely knows her stuff…but more importantly Karen knows how to treat a client she would like to have for life. Customer service is important even though most people do not know what it is. Being in a customer-oriented business myself, I take notice when sales people take the time to make sure they are providing good, caring service. Karen is one of those rare individuals in a world where most people just don’t care. I purchased this BMW X3 30i and picked it up yesterday, Friday, November 29, 2019. Karen made sure my brand new car was ready for when I arrived. She walked me through the paperwork I needed to sign in order to turn in my old car. She asked if I wanted to go for a “spin” in my new car and she went with me. She handled everything down to putting the tags on my new car with her pretty pink screwdriver. She then handed me over to the finance manager to complete the paperwork and where I decided to purchase extended warranties. One of those warranties I purchased requires I bring the car back to the dealership. I received a call from Karen today to make sure everything was ok on the way home last night. During this conversation, Karen offered to have one of their technology genius’ come to my house with a loaner car, show me how to work certain items on the car, drive my new car to the dealership so they can complete the work and then drive my car back to my house and pick up the loaner car. I was speechless. Are you serious? This is what I call FANTASTIC customer service. Karen Herbert, Joanna McCarthy and BMW of Silver Spring, you have earned my loyalty as a forever client. Thank you so very much for everything!

I’d like to take a moment to give Karen Herbert of BMW Silver Spring 5 stars! I have been leasing BMW’s for as long as I can remember. My current X3 lease came from this BMW dealership three years ago; however, the sales person I dealt with was no longer there. My lease is due to end December 3, 2019. I started doing my research in October for my next BMW X3 lease. I spoke to a couple of salespeople at different BMW dealerships as well as one or two at the Silver Spring dealership. I found most sales people to be either unknowledgeable, too young, too pushy or could care less whether they made a sale or not. I decided to call Silver Spring BMW back. I mentioned to the young lady who answered the phone I was extremely frustrated dealing with sales people who had little experience selling cars or were less than knowledgeable about the process. The young lady said to me, “I have the perfect person to help you.” Thank goodness! Karen Hebert turned my nightmarish experience into a fabulous experience. She definitely knows her stuff…but more importantly Karen knows how to treat a client she would like to have for life. Customer service is important even though most people do not know what it is. Being in a customer-oriented business myself, I take notice when sales people take the time to make sure they are providing good, caring service. Karen is one of those rare individuals in a world where most people just don’t care. I purchased this BMW X3 30i and picked it up yesterday, Friday, November 29, 2019. Karen made sure my brand new car was ready for when I arrived. She walked me through the paperwork I needed to sign in order to turn in my old car. She asked if I wanted to go for a “spin” in my new car and she went with me. She handled everything down to putting the tags on my new car with her pretty pink screwdriver. She then handed me over to the finance manager to complete the paperwork and where I decided to purchase extended warranties. One of those warranties I purchased requires I bring the car back to the dealership. I received a call from Karen today to make sure everything was ok on the way home last night. During this conversation, Karen offered to have one of their technology genius’ come to my house with a loaner car, show me how to work certain items on the car, drive my new car to the dealership so they can complete the work and then drive my car back to my house and pick up the loaner car. I was speechless. Are you serious? This is what I call FANTASTIC customer service. Karen Herbert, Joanna McCarthy and BMW of Silver Spring, you have earned my loyalty as a forever client. Thank you so very much for everything!

Lonnie responded to my call quickly with the information I was looking for to determine if this 2017 BMW 440i convertible was right for me. Unfortunate the car did not match what I was looking for but I had a positive experience due to Lonnie.

I’ve been a Silver Spring customer for almost 5 years. I’ve been fortunate enough to work with John when seeking a loaner many times. He has always been courteous, is the consummate professional and goes the extra mile when possible. His smile is infectious, as I easily have come in there stressed or in a rush while managing the tons of things I have to do- but his patience, smile, and thoroughness always makes me feel at ease. I appreciate him so much, he’s a keeper BMW Silver Spring!

My third time around was definitely a charm. Karen Herbert went above and beyond to provide an exceptional car buying and customer service experience. I would highly recommend Karen Herbert and BMW of SIlver Spring.

I recently purchased my 5th BMW from BMW of Silver Spring. My Sales Advisor, Karen Herbert, has taken the time to get to know me over the years and ensures that she provides customer service tailored to my busy schedule and meets all of my needs. Moreover, she pays attention to the details--details matter to me. Joanna McCarthy walked me through finance options years ago in her position as a Finance Manager. She has since been promoted to Sales Manager but makes sure that anyone in her previous role knows how to efficiently get me in/out of the dealership with the car I want and the packages I need. Karen Herbert and Joanna McCarthy changed my opinion of car salespeople and the car buying experience. So long as Joanna and Karen remain employed at BMW of Silver Spring, I'll buy my cars from this dealership.

Max Moyer, BMW of Silver Spring and the entire MileOne family were incredible to work with. I would highly recommend this dealership. Thank you for such and easy and pleasant car-buying experience.

I was very satisfied with the costumer service. Great exchange with Lonnie and Julia. All my questions were answered. I just hoped I had a much better deal on the car I bought.