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BMW of Silver Spring

(5,888 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–5:00pm 7:30am–4:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Professional service

I love BMW of silver spring .My service manager Brandi always take care of all of my service needs she always professional and knowledgeable. Keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

New 2019 X4!

My wife and I had been searching for her new car, test driving many brands, and she selected the newly redesigned X4. We searched the metro area for the color combination that she desired, found it here, and contacted Andy Alexis. Andy from start to finish is a seasoned, consummate professional, knowledgeable, timely, and authentic in providing the best customer experience. We live in Ashburn, Virginia and the drive for our family was well worth the personal care and customer experience. Allen Kim was also great handling our financing. My wife loves her new BMW and we would highly recommend BMW of Silver Spring and Andy Alexis! Andy Alexis Jr. also did an awesome job orienting us to the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're happy to hear Andy was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Great Service

I’ve been dealing with Kristina for years and she’s always professional, helpful, and explains everything in great detail. I recommend her to all of my friends. BMW is lucky to have such a great service writer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Surprisingly good experience

Had tried several dealerships in area, felt like I couldn't get time of day. Called BMW SS and got Ron, he was on it, very helpful, answered questions, provided detailed info, figured out a deal that worked for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Ron was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Easy and excellent car buying experience

Ron Askew is a great Client Advisor. He gave me a good price for my trade in and made the transition from old to new vehicle a smooth one. Even after the sale, he makes sure our vehicle needs are taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Congratulations on your new vehicle! We're happy to hear Ron was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Ask for Alejandro

Alejandro, Thank you for making this purchase smooth and easy. You truly are a professional, you answered all my questions and made me feel comfortable with my decision. Thank you Again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Alejandro was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

A seamless experience buying a car with Max Moyer

Max Moyer provided excellent customer service. He answered all questions knowledgeably and quickly. Compared to other BMW sales persons that we encountered, Max knew the product and options and quickly assembled the price to close the sale. We had a relaxed and efficient sales experience with him. He did not waste our time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Smooth Process- Great Experience with Andy

My wife and I had been searching for her new car, test driving many brands, and she selected the newly redesigned X4. We searched the metro area for the color combination that she desired, found it here, and contacted Andy Alexis. Andy from start to finish is a seasoned, consummate professional, knowledgeable, timely, and authentic in providing the best customer experience. We live in Ashburn, Virginia and the drive for our family was well worth the personal care and customer experience. Allen Kim was also great handling our financing. My wife loves her new BMW and I would highly recommend BMW of Silver Spring and Andy Alexis! Andy Alexis Jr. also did an awesome job orienting us to our new X4!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Easy and excellent car buying experience

Ron Askew is a great Client Advisor. He gave me a good price for my trade in and made the transition from old to new vehicle a smooth one. Even after the sale, he makes sure our vehicle needs are taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're happy to hear Ron was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, BMW of Silver Spring

Professional Great Service of the highest standard

Kevin Pitamber has always provided me with an excellent experience. He has always exceeded my expectations. Very attentive service advisor. He goes above and beyond on each and every visit. Thanks Kevin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi Heather, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!