BMW of Silver Spring

Very courteous and helpful team work that worked with me, and helped me narrow the vehicle I wanted. They worked patiently and helped me in the whole process.

Enjoyed working with Kan Z to purchase a CPO X1. He was responsive, reasonable, informative and not too pushy! Easiest car buying experience I have ever had.

I had an amazing first time experience purchasing my BMW. The staff was extremely helpful and really showed/explained how to operate my vehicle. Alejandro was exceptionally great! I flew in from Chicago to pick up my car and he had all my paper work ready before I got there. He answered any questions I had and would call and explain things to me over the phone since I had to commute to pick up the car. You can tell he really cares about customer satisfaction and goes above and beyond to make his customers happy. I felt cared for from the moment I walked in to the moment I left. They even exchanged contact information with me just in-case I would have any questions in regards to my car. I've had my car for a week now and Alejandro still checks in to make sure that everything is going well with me and my new car. This is a great dealership with people who care and are eager to help you find the right vehicle that is a fit for you!

I had an amazing first time experience purchasing my BMW. The staff was extremely helpful and really showed/explained how to operate my vehicle. Alejandro was exceptionally great! I flew in from Chicago to pick up my car and he had all my paper work ready before I got there. He answered any questions I had and would call and explain things to me over the phone since I had to commute to pick up the car. You can tell he really cares about customer satisfaction and goes above and beyond to make his customers happy. I felt cared for from the moment I walked in to the moment I left. They even exchanged contact information with me just in-case I would have any questions in regards to my car. I've had my car for a week now and Alejandro still checks in to make sure that everything is going well with me and my new car. This is a great dealership with people who care and are eager to help you find the right vehicle that is a fit for you!

Max Moyer made the buying of my new BMW an awesome experience. It was simple, no drama, and no surprises. Max was thorough, responsive, and pleasant. I highly recommend him.

They are magnificent people. The service is better than other competitors. When I become a physician in few years, I will spend my 21st pay check here.

We were looking pre-owned current year BMW X3 with low miles, Karen helped us to find exact Vehicle we were looking with good price. She is well knowledgeable and very preofessitonal and customer oriented. After having discussions with Karen, we brought a brand new 2019 BMW X3 same price as pre-owned 2019 X3. I am confident she will make a difference in car buying process and recommend her with out second thought. For BMW financing we got excellent customer service from Anthony Lucas. Thanks

We were looking pre-owned current year BMW X3 with low miles, Karen helped us to find exact Vehicle we were looking with good price. She is well knowledgeable and very preofessitonal and customer oriented. After having discussions with Karen, we brought a brand new 2019 BMW X3 same price as pre-owned 2019 X3. I am confident she will make a difference in car buying process and recommend her with out second thought. For BMW financing we got excellent customer service from Anthony Lucas. Thanks

Joe Diss is the crown jewel of BMW of Silver Spring. I originally purchased my 2014 335i from another dealership, but have had most of my service performed at BMW of Silver Spring. If I had known then, what I know now, I would have definitely purchased at BMW of Silver Spring. Joe and his team have offered amazing service to me throughout my entire ownership. Recently I had an issue where I discovered that my headlight had been broken during regular maintenance. My vehicle had only been to three different BMW dealerships for service including BMW of Silver Spring so the damage must have occurred at a BMW facility. When I spoke to the service managers at the three facilities, two of them basically told me "tough luck buddy.", but Joe Diss really went to bat for me. Joe began by reviewing my entire service history to determine if BMW of Silver Spring had done any work on the passenger side of my vehicle (where the broken headlight resided). He assured me that if it were even remotely possible that they worked on that side of my vehicle, then Joe would replace the headlight no questions asked. Unfortunately, BMW of Silver Spring had only performed regular maintenance such as oil/filter changes and could not have broken my headlight. Joe understood what a tough position I was being placed in because my vehicle had only been serviced by BMW facilities, so he went the extra mile and put in a call to BMW corporate to explain the situation. BMW corporate agreed to pay $1k for the $1500 repair, further BMW of Silver Spring covered most of the remaining cost even though they were not at fault. Joe really cared about solving this issue to my complete satisfaction and put in the extra time and work to fix this situation that was likely caused AT A DIFFERENT DEALERSHIP!!! I cannot say enough good things about Joe Diss or the amazing level of customer service he offers. BMW of Silver Spring is incredibly fortunate to have a treasure like Joe serving on their team; furthermore, BMW of North America is incredibly lucky to have folks like Joe representing the BMW brand on the front lines of vehicle ownership. I wish I had purchased this vehicle from BMW of Silver Spring, but rest assured, I will most definitely be purchasing my next BMW from BMW of Silver Spring and it's all thanks to the incredible customer service I have received from Joe Diss!

Lonnie is a great resource. I worked with him on a “long distance” deal and he provided a great deal of time and effort with my purchase by providing timely information on a new model, as well as a great deal. Nick C.