BMW of Silver Spring

Desirea was terrific. She kept us informed every step of the way through the process.

Always a great experience visiting bmw of Silverspring. I have 2 bmw vehicles that i take there. Brandi Rogers has been my service advisor for the past almost 7 years and have always been exceptional with her recommendations along with explaining any queries regarding the repairs the cars need. She makes sure service is done on time and gives the best price. I feel at ease visiting the center knowing I'd be taken care of due to her professionalism and courteous attitude.

I enjoyed my experience at your dealership, purchasing my new M3 ,especially my experience with my sales rep. Desirea Jackson, she has been very patient, knowledgeable and responsive throughout the process, this is my second purchase from you dealership, i purchased a 335i in 2007 and also had a great experience and would recommend you dealership to anyone looking for a BMW.

I recently purchased a BMW from Nate Vitek and really enjoyed the sales experience. He was never pushy and thoroughly knew his product inside and out. I had a scheduling issue so he drove the car to Annapolis the next day and explained all the tech to me in my own driveway. It was a great experience and I'll surely buy my next car from Nate.

I recently purchased a BMW from Nate and it was a great experience. He really knows the product and never--never was pushy to make the sale. I live over an hour from the dealership and will assuredly make the drive to Silver Spring the next time I'm in the market for a car. Buy your next car from Nate--you won't regret it.

Eric Lovo was great work with. He presented information regarding various financing options in a very direct way and nothing changed at signing of the lease. He is a very pleasant fellow!

I highly recommend BMW of Silver Spring, Maryland. I have been purchasing cars for over 40 years and would like to say that by far, Harold Shelby is the best client advisor (salesman) the I have ever had the fortune to work with.  This was our first time in this dealership and positive vibe started in the Silver Spring showroom, where we were immediately welcomed by a very friendly and positive recptionist.  That is not always the case in some dealerships.   Harold is a highly knowledgeable, professional, and just a great person who really cared about my wife and me.  He has the calm easy demeanor that would easily make anyone feel at home in the buying experience.  My wife test drove three late model year cars with me; a 740i, 850i and M550i.  My wife preferred the M550i (I wanted a 750i), but the M550i model we wanted had just been sold.  Several dealers in the D.C area had cars that had the options we wanted, so I told Harold I'd look at those first.  As most all dealerships understand, once a shopper leaves the showroom without a sale, the likelihood of the customer returning and buying is very low.  Harold showed us a beautiful 2023 540i, but we preferred a car that was out as a loaner.  I told him if the other cars we were going to look at didn't work out, we would be back to look at the low mileage 2023 540i xDrive.  His demeanor never changed. He remained friendly, positive, professional, and easy going.  What a great gentleman. Harold is a passionate BMW owner and client advisor, and just easy to ask hard questions to.  The day after I spoke with another dealership, there was a significant price increase in the cars we liked.  That really put us off on that dealership, which also had very mixed reviews.  The Silver Spring prices remained the same, and Harold guaranteed us the price we were looking for. Harold then drove the 540i an hour plus drive to allow a local test drive in Chantilly, Virginia.  We committed to the purchase at the agreed to price, and set-up the prep and sale of the car at our home. Along the way, during the buying process, Harold let me know I qualified for a BMW USA $4000 military rebate, which was a great surprise. As pricing was being worked, the numbers coming to me were higher that what Harold had received the OK for.  Harold immediately told me he would get this fixed.  The next person I heard from was a Pedro Delgado, the Director of Financing.  Pedro was an absolute professional over the phone, and after several calls to me, helped me correctly get all electronic signatures at the correct price.   The Silver Spring BMW just seems to have many great professionals with a very positive vibe that seems to care about the customer.  I firmly believe that this organization's strength starts at the top.  Great managers and leaders set the tone of an organization.  This attitude builds a great team working in a positive way.  And I believe the friendly, professional treatment of customers results in more sales.  I see this environment in the Silver Spring BMW. If BMW of Silver Spring has a more client advisors even half as good as Harold Shelby,  I would say this dealership is the only BMW dealership in the area to go to for BMW shopping.  You will not be disappointed.  And ask for Harold.  You will very happy you did. Thank you Harold, Pedro and BMW of Silver Spring team. Robert H. Chantilly, VA

I have been purchasing cars for over 40 years and would like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to work with.  He reflected the positive vibe that is reflected in the Silver Spring showroom where we were immediately welcomed by a very friendly and positive recptionist.  That is not always the case in some dealerships.   Harold was highly knowledgeable, professional, and just a great person who really cared about my wife and me.  He has the calm easy demeanor that would easily make anyone feel at home in the buying experience.  My wife test drove three late model year cars with me; a 740i, 850i and M550i.  My wife preferred the M550i (I wanted a 750i), but the M550i model we wanted had just been sold.  Several dealers in the D.C area had cars with the options we wanted, so I told Harold I'd look at those first.  As most all dealerships understand, once a shopper leaves the showroom without a sale, the likelihood of the customer returning and buying is very low.  Harold showed us a beautiful 540i, but we preferred a car that was out as a loaner.  I told him if the other cars we were going to see didn't work out, we would be back to look at the low mileage 2023 540i xDrive.  His demeanor never changed. He remained friendly, positive, professional, and easy going.  What a great gentleman. Harold is a passionate BMW owner and client advisor, and just easy to ask hard questions to.  The day after I spoke with another dealership, there was a significant price increase in the cars we liked.  That really put us off on that dealership, which also had very mixed reviews.  The Silver Spring prices remained the same, and Harold guaranteed us the price we were looking for. Harold then drove the 540i an hour plus drive to allow a local test drive in Chantilly, Virginia.  We committed to the purchase at the agreed to price and set-up the prep and sale of the car at our home. Along the way, during the buying process, Harold let me know I qualified for a BMW USA $4000 military rebate, which was a great surprise. As pricing was being worked, the numbers coming to me were higher that what Harold had received the OK for.  Harold immediately told me he would get this fixed.  The next person I heard from was a Pedro Delgado, the Director of Financing.  Pedro was an absolute professional over the phone, and after several calls to me, helped me correctly get all electronic signatures at the correct price.   The Silver Spring BMW just seems to have many great professionals with a very positive vibe that seems to care about the customer.  I firmly believe that this organization's strength starts at the top.  Great managers and leaders set the tone of an organization.  This attitude builds a great team working in a positive way.  And I believe friendly, professional treatment of customers results in more sales.  I see this environment in the Silver Spring BMW If BMW of Silver Spring has a more client advisors even half as good as Harold Shelby, I would say this dealership is the only BMW dealership in the area to go BMW shopping.  You will not be disappointed.  And ask for Harold.  You will very happy you did. Thank you Harold, Pedro and BMW of Silver Spring team. Robert H. Chantilly, VA

Mr. Shelby was extremely patient and kind with me. He allowed me time to figure out what I wanted in a car. I was very undecided on which model BMW I wanted and was torn between the traditional gas or an electric vehicle. He explained everything but did not push me in either direction. He guided me to on-line information that would help me in the decision-making process and patiently answered every question I had. He took time with me each time I visited and on the phone. 4 visits later and I purchased a new I5 and I couldn't be happier. He is now my "forever" salesman.

Mr. Shelby was extremely patient and kind with me. He allowed me time to figure out what I wanted in a car. I was very undecided on which model BMW I wanted and was torn between the traditional gas or an electric vehicle. He explained everything but did not push me in either direction. He guided me to on-line information that would help me in the decision-making process and patiently answered every question I had. He took time with me each time I visited and on the phone. 4 visits later and I purchased a new I5 and I couldn't be happier. He is now my "forever" salesman.