Reviews
The most painless car buying experience I've ever had.
The most painless car buying experience I've ever had. I live in Illinois and have been looking for a certain trim model for months all over the country. I found it at Silver Spring and worked with Ron on all the details. He gave me no xx transparent pricing and condition of car. Car was listed on Sunday night and under contract few days later. Flew out Saturday morning and Drove it back 700+ Miles back home without a problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
I recently bought my first BMW at BMW of Silver Spring.
I recently bought my first BMW at BMW of Silver Spring. I have owned Audis and Volvos, but their reliability shortcomings led me to BMW. Not knowing what to expect and stressing over my tight budget, I was particular grateful to fall under the care of their top notch sales person, Harold Shelby! Harold emphasized that he was a straight shooter and cared for his customer's sensibilities; and I found that Harold was indeed a man of his word: I bought a very low mileage certified BMW, but Harold took great care over my experience as though he was selling me one of the dealership's more expensive models. He is an old school gentlemen! Made one feel as though they were getting cared for by a 19th century butler (smile). I will certainly be recommending BMW of Silver Spring to all my friends, but I will particularly recommend that they pursue the service of Harold!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Derick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
I recently bought my first BMW at BMW of Silver Spring.
I recently bought my first BMW at BMW of Silver Spring. I have owned Audis and Volvos, but their reliability shortcomings led me to BMW. Not knowing what to expect and stressing over my tight budget, I was particular grateful to fall under the care of their top notch sales person, Harold Shelby! Harold emphasized that he was a straight shooter and cared for his customer's sensibilities; and I found that Harold was indeed a man of his word: I bought a very low mileage certified BMW, but Harold took great care over my experience as though he was selling me one of the dealership's more expensive models. He is an old school gentlemen! Made one feel as though they were getting cared for by a 19th century butler (smile). I will certainly be recommending BMW of Silver Spring to all my friends, but I will particularly recommend that they pursue the service of Harold!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
From the beginning Kyle was kind, professional and
From the beginning Kyle was kind, professional and pleasant. He made me feel that the whole experience will be amazing, and it was. I feel very lucky to had Kyle as my agent. Thank you for everything you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Eric Lovo was wonderful to work with!
Eric Lovo was wonderful to work with! He was very knowledgeable and made the entire buying process seamless and enjoyable. We appreciated the time and attention he gave us and would recommend him to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Nate was answered all of my questions and helped me
Nate was answered all of my questions and helped me decide between 2 cars without being pushy. I would recommend Nate for anyone looking to buy a bmw
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Kristy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love my car!
Nate was answered all of my questions and helped me decide between 2 cars without being pushy. I would recommend Nate for anyone looking to buy a bmw
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kristy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Thank you Scott Sohn!
I had a very pleasant experience buying with Scott Sohn! He really showed how much he cared about me being satisfied with my purchase and the inner working of the deal. Him and his team did everything possible to make this entire process feel like a luxury experience. I got an 2024 X3and am so excited to now be apart of the BMW family! I highly recommend this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!
Great service
Was a great experience. Love working with Nate. He is always there to help and answer any questions. Very professional and knowledgeable. Would definitely recommend this place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Monica, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thanks again for the recommendation, and have an amazing day!
Perfect!
Perfect! Just as the best restaurants offer more than great food, BMW of Silver Spring’s Eric Lovo and Max Moyer deliver an exceptional experience in addition to a great vehicle and a great deal. Efficient and simple ordering, constant contact while our BMW was being built, comprehensive shipment tracking, and special care of its paint after dealership arrival. And, even though BMW of Silver Spring is in Maryland, Virginia paperwork and taxes were handled seamlessly. And then! Eric provided an extraordinary delivery experience as well as accept return of our lease-end BMW at Xtreme Auto Details in Sterling, VA where our new vehicle will receive expertly applied XPEL PPF and ceramic coating. Simply a perfect experience! Thank you! Thank You! They may not be the closest dealer, but they'll do everything they can to earn your loyalty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!
