BMW of Silver Spring

Ron Askew changed my life in one day. I knew exactly what kind of truck I wanted and he fought hard for me to get approved to get my dream car. When I say he put up a fight for me because I didn't have the best credit in the world. He was not going to let "not approve" be an answer. After he gave me the best news that I was approve for my SUV M50i. He made sure all my concerns and questions were answered. He went above and beyond to make sure my car was taking care of before I pull off. He was well invested into this as much as I was. I am just grateful Ron made that day happen for me because it wasn't an easy fight, but he wasn't willing to give up. Ron provided the best service so I can walk away that day with my dream car and I DID.

Ron Askew changed my life in one day. I knew exactly what kind of truck I wanted and he fought hard for me to get approved to get my dream car. When I say he put up a fight for me because I didn't have the best credit in the world. He was not going to let "not approve" be an answer. After he gave me the best news that I was approve for my SUV M50i. He made sure all my concerns and questions were answered. He went above and beyond to make sure my car was taking care of before I pull off. He was well invested into this as much as I was. I am just grateful Ron made that day happen for me because it wasn't an easy fight, but he wasn't willing to give up. Ron provided the best service so I can walk away that day with my dream car and I DID.

Purchasing my first BMW overall experience was a great one with BMW of Silver Spring.

Kyle demonstrated a remarkable level of diligence throughout the entire process, ensuring that every detail was thoroughly addressed. His patience was evident as he took the time to answer my questions and guide me through the various options available. What truly stood out was Kyle's consistent commitment to providing a positive experience, making the entire buying process smooth and enjoyable. I also appreciate how Kyle anticipated my needs, offering valuable insights and suggestions that helped me make informed decisions. His professionalism and dedication to customer satisfaction are truly commendable.

I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Nate Vitek during my recent car purchase at BMW of Silver Spring. As per usual, from the moment I walked through the doors, the atmosphere exuded professionalism and warmth. Nate and the staff were courteous, knowledgeable, and genuinely invested in ensuring a positive experience. A special shoutout to Nate Vitek for his outstanding assistance. This is my second purchase with Nate and like my first experience, he helped me find the perfect car but also made the entire process smooth and enjoyable Pedro Delgado made the financing process surprisingly stress-free, thanks to the transparent and straightforward guidance. Now, as a proud owner of my BMW iX, I am thrilled with the purchase. The vehicle has exceeded my expectations in terms of both style and functionality. It's a true testament to the quality of the cars BMW of Silver Spring offers. I would commend the entire team at BMW of Silver Spring for their dedication to customer satisfaction. The post-purchase follow-up has been equally impressive, reflecting a genuine commitment to ensuring customer happiness even after the sale. Thank you!

I was in the market for an electric vehicle and I had three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. When I went to the BMW dealership in Silver Spring, I met Mr. Harold Shelby during the renovations of the main showroom. Since this was both my first time buying an EV and a BMW, Mr. Shelby provided me with some materials about the model and advised me to read it over and decide what I wanted. After a week, I returned to the dealership and submitted a deposit for my production number. Once the vehicle arrived, we arranged a time to meet at the dealership where he unveiled the car; it was quite an experience. After the test drive, he and Pedro Delgado went step-by-step through the vehicle setup and the service package. The car is more than impressive and what you would expect from BMW; however, the service provided by Harold Shelby is the kind that can make a difference when it comes to closing the sale.

Brought my 2013 328ix in for routine maintenance . Alex was thorough, efficient and professional. A pleasure to do business at this dealership and with this service advisor.

Desirea made the purchase very easy with steady communication after the order and an efficient pickup day

I recently purchased a BMW at this dealership and had a wonderful experience. Eric Love and Get Awanohara were very sincere and provided all information needed. All questions were answered honestly and the customer service was exceptional. I look forward to my next purchase at this dealership!

From the moment I stepped into the dealership, the customer service was exceptional. With Mr. Harold Shelby as my sales rep was very knowledgeable, patient, and helped me find the perfect vehicle per my requirements. The entire process was very smooth and I genuinely feel that they really cared in understanding my needs and my satisfaction. Harold Shelby was always in touch with me listing all the possibilities and with updates on the incoming vehicles and even helped me hold on to the car even after it arrived at the dealership facility as I was out of the country. Mr. Gen Awanohara from Finance department was really helpful in explaining all the various options that I have and even went an extra mile with recommendations that suit my necessity. I'm beyond satisfied with my purchase and highly recommend this dealership to all my friends and family.