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BMW of Silver Spring

(5,853 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,853 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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Eric Lovo, Roberto Jiminez and Gen Awanohara made this

Eric Lovo, Roberto Jiminez and Gen Awanohara made this the most pleasant and professional car purchasing experience we have ever experienced!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating!

I had a wonderful experience with Scott Sohn and Gen

I had a wonderful experience with Scott Sohn and Gen Awanohara. The are very friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating!

Silver Spring purchase.

Nate was helpful and stayed late to get us the vehicle we liked. The whole process went very smoothly and we didn't feel rushed or pressured.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Our recent X5 purchase experience was awesome!

We were helped by David Davila, a true professional and gentleman! He made arrangements for us to test drive multiple vehicles and in the end we were able to find the perfect fit. David was always very respectful, knowledgeable, and friendly. He answered all our questions in a timely manner. His expert use of the IT technology and online sources allowed us to see side-by-side comparisons of the different models we were considering. During the sales process, David made it clear to us that he was interested in finding the right vehicle for us and not just selling us a car. Lastly, as part of the delivery process, he explained and demonstrated every feature of our new vehicle. We really appreciated his time and assistance! I would recommend David and the BMW Silver Spring team to anyone and will definitely be a repeat customer when purchasing another BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I love my electric car! The experience was great

First, my experience with Brandi over the years servicing my 2015 BMW has always been pleasant, upfront, honest and responsive. Secondly, in purchasing my new BMWe car from Harold Shelby was delightful and he gave me the confidence to move forward with this major purchase. The experience was smooth and he was knowledgeable in providing me with the information to move forward. I love my electric car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Deborah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I had an amazing experience at BMW Of Silverspring.

I had an amazing experience at BMW Of Silverspring. Everything went perfectly. Staff is very polite and attentive, especially my Client Advisor Desirea Jackson, she is the best salesperson. She knows the products and always ensuring that you are well informed as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service representative (Brandi) is awesome.

The service representative (Brandi) is awesome. She is very knowledgeable and customer oriented. I appreciate her service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Desirea is knowledgeable and very committed to follow up

Desirea is knowledgeable and very committed to follow up and excellent service; much appreciated. The dealership reception is helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Peter, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

The service was friendly, efficient and informative.

The service was friendly, efficient and informative. Desirea Jackson did excellent work. We love BMWs from having owned one previously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Peter, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Steve was knowledgeable and easy to work with.

Steve was knowledgeable and easy to work with. The sales process went smoothly. It was pleasure to have worked with to purchase the BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!