Skip to main content

BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

Want to share your experience with this dealership?

Write a review

Above & Beyond

Excellent service cordial & knowledgeable service representatives. Grant King, one of the very best. Always helpful and considerate. I recommend, unconditionally, Silver Spring BMW, the very best. Their word you can count on!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Carroll, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

Christian was amazing and helped us find the truly

Christian was amazing and helped us find the truly perfect car with a great price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Chris, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Safe travels!

Roberto and Jhonayra were a dream team for me!

Roberto and Jhonayra were a dream team for me! This was the best car buying experience I have ever had. I will work with them again in the future because they put the customer first and it doesn’t feel like the sale is all that matters to them. They want you to be happy with your purchase and experience. They helped me from start to finish, were available for all my calls, questions, etc. I will certainly want to work with them both again on my next car purchase. Thank you for your kindness and support with the car buying process Roberto and Jhonayra!!! You both are fabulous and I’m forever grateful for all your help in me getting my dream car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Hands down one of the best experiences I’ve ever had

Hands down one of the best experiences I’ve ever had purchasing a car. My sales guy Christian was great and the manager Max and finance guy Pedro were outstanding in making my deal perfection! Definitely recommend Bmw of silver spring!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

EXCEPTIONAL!

EXCEPTIONAL! This was the most seamless and least stressful car buying experience I’ve had! Christian was incredibly knowledgeable and helpful in guiding me in making a decision right for me and my family. He’s not pushy, rather is genuinely interested in a dynamic and rewarding customer experience. He’s world class and I would recommend him to anyone in the market for a vehicle! Thank you Christian for making the sales experience enjoyable versus daunting and stressful! You are top-notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

Always outstanding service.

Always outstanding service. My second car from this dealership. Desirea and the entire team was very helpful in the entire purchasing process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Christian Perry was very professional, informative and

Christian Perry was very professional, informative and creative in trying to help us find a nearly impossible to acquire BMW, highly recommend if you're looking for a BMW.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Brittany is, by and large, the reason we keep returning

Brittany is, by and large, the reason we keep returning to BMW of Silver Spring. She goes above and beyond every time we visit, even if we are not seeking services or looking to purchase a new car. Brittany keeps in touch with us, informing us of sales and opportunities that might interest us. We've purchased two cars through Brittany, and she made the process as painless as possible. We've never met a sales representative as attentive and considerate as Brittany!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Christian did a great job waljing me through the process

Christian did a great job waljing me through the process to have my BMW X3 built at the plant. He kept me updated on the progress and when the vehicle arrived. the delivery process was hassle free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

GREAT SALESMAN -- GREAT VEHICLE PURCHASE

I was at a gathering Saturday night (2/25), and everyone was still gushing over my 740i. So I told my friends how much I still love my new car and how I continue to get compliments on the cars look, body style, color combination and its performance. It gets a lot of attention, even from strangers. One of the people listening to my comment was also a car salesman from a Richmond dealership and said ‘your car salesman (Harold Shelby from BMW of Silver Springs), would enjoy hearing this feedback as well.’ Before I could even get my message out to Harold, the very next morning, he sent an email just checking in with me, asking how I am enjoying my car, and if I had any other questions regarding the features on the car. I was so blown away, because even though I purchased my vehicle 6 months ago, he had not forgotten about me and my vehicle. His continued customer experience will long be remembered and appreciated. So needless to say, I took this opportunity to respond to Harold by saying, ‘I was gonna text you and tell you how much I STILL LOVE MY CAR!!!!! Thank you so much Harold Shelby for your outstanding and continued customer service. I feel like I am a lifelong member of the team!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Cicell, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!