Reviews
Brittany was so calm and knowledgeable throughout our
Brittany was so calm and knowledgeable throughout our purchase process. It made it all the more calm and pleasant for us as well. I’ve never had a car purchase process be so zen-like. Highly recommend!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
The dealership had excellent customer service and their
The dealership had excellent customer service and their were multiple options for cars that we were interested in
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shibi, thank you so much for your positive comments about BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Great Experience with Lonnie
We had a great experience with Lonnie Overby. He was very knowledgeable and personable. He’s changed our whole mindset about BMW for the better. We would definitely work with him again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Safe travels!
Nate was amazing!
Nate was amazing! I scheduled an appointment for Friday 12/30 to test drive an X3, not expecting to lease the car same day. He was not pushy, very transparent, attentive and personable. My previous vehicle was a RAV4 and switching over to the X3 was a great upgrade, but it is a learning in familiarizing myself with the controls. Nate took the time to go over everything within the car, paired my phone with CarPlay etc. He also ensured my lease payment was within my budget. This has been the smoothest car buying experience especially after the pandemic. I love my new car and will highly recommend Nate if you’re in the market for a BMW!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gen was my finance manger who helped me cross the finish
Gen was my finance manger who helped me cross the finish line with leasing my X3 on Friday 12/30. He was a wonderful addition of my 5 star experience. Very personable, great conversation and was also transparent. He did not try to sale me items that were unnecessary. He made the process smooth and super thankful for his assistance!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Belinda, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Great Service by Karen Herbert and BMW Silver Spri
Karen Herbert was great. She helped me with my buyout of my lease. The car is great and she and the team made the process go very well. I am very pleased with BMW Silver Spring
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joel, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Eric Lovo and the entire BMW of Silver Spring team always
Eric Lovo and the entire BMW of Silver Spring team always provide top tier service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Great Service and Experience
I have bought several cars from here and they are amazing. Joanna and Karen has always come thru with my requirements. Will always buy a BMW from here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Amazing painless process, thanks Nate V!
This is the 3rd vehicle I've purchased from BMW of Silver Spring. BMW of silver spring did an amazing job on my sale. The customer service that I get at this dealership and the overall care and service second to none. I recently purchased an automobile from the dealership a little over a week ago. My BMW sales person and advisor Nate Vitek was able to answer all of my questions and find me the vehicle I wanted. I was able to get a rare allocation thanks to Nate and the sales manager Joanna and when any issues arose they were able to address them quickly. I would recommend them to anyone looking for a BMW or a luxury vehicle. They truly tailor the experience to the customer and go above and beyond. Thank you to Nate, Joanna and the rest of the team and I will definitely be coming back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Super Helpful!
Super Helpful! She helped us for over a year and kept us informed. Thankful to work with her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!