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BMW of Silver Spring

(5,855 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 23 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-2335 (833) 241-2335
Used (888) 681-0953 (888) 681-0953
Service (866) 453-9594 (866) 453-9594

Reviews

(5,855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Silver Spring from DealerRater.

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This is the 3rd vehicle I've purchased from BMW of Silver

This is the 3rd vehicle I've purchased from BMW of Silver Spring. BMW of silver spring did an amazing job on my sale. The customer service that I get at this dealership and the overall care and service second to none. I recently purchased an automobile from the dealership a little over a week ago. My BMW sales person and advisor Nate Vitek was able to answer all of my questions and find me the vehicle I wanted. I was able to get a rare allocation thanks to Nate and the sales manager Joanna and when any issues arose they were able to address them quickly. I would recommend them to anyone looking for a BMW or a luxury vehicle. They truly tailor the experience to the customer and go above and beyond. Thank you to Nate, Joanna and the rest of the team and I will definitely be coming back again. -KB

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Just wanted to let you know that Andre was one of the

Just wanted to let you know that Andre was one of the first CA’s I contacted after my local branch performed horribly, so much so that I began to question the brand. After dealing with a bakers dozen of BMW CA’s from FL to Portland I did want to let you know that Andre truly performed, and set himself apart from the rest. Even after I explained I was set on a specific build, he showed true persistence and followed up on a weekly basis with new incoming cars. And when I explained last week that I had found the build I was looking for at a dealership less than 200 miles from my home, he continued to follow up with “well-wishes” before and after the Christmas holiday!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Fosterws, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Highly recommend purchasing your next vehicle from BMW of

Highly recommend purchasing your next vehicle from BMW of Silver Spring. Christian was very easy to work with and responsive to all of our questions. The process was very easy and straightforward. Gen answered all of questions while completing the paperwork and provided a few good stories as well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Vabuyer, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Lonnie Overby is an exceptional Client Advisor.

Lonnie Overby is an exceptional Client Advisor. My wife and I came into the dealership seeking a X-3. After listening to our needs Lonnie suggested a X-1 which we had not considered. Lonnie spent a considerable amount of time with us test driving both vehicles and explaining the various features of each. During this experience, we developed a friendship with him. I would highly recommend requesting Lonnie as your advisor for your BMW purchase. He made our buying experience enjoyable. He's awesome!

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  • Overall experience 5.0
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Dealer response

Hi Ebainum, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Ask for Lonnie!

Lonnie is your man. I've bought and sold cars from him, and it has been a true pleasure to deal with him. Everything smooth. Ask for Lonnie!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Federico, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Kyle went above and beyond in making sure I knew how to

Kyle went above and beyond in making sure I knew how to operate all of the features and functions of my new car. He checked in with me several times after purchasing the car to see if I had any questions. Also, Kyle kept me up-to-date on the status of my new car order and what timeline to expect when it arrived!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hi Lisa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Lonnie is your man.

Lonnie is your man. I've bought and sold cars from him, and it has been a true pleasure to deal with him. Everything smooth. Ask for Lonnie!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Federico, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Roberto was Awesome what turned out to be impossible

Roberto was Awesome what turned out to be impossible Roberto went above and beyond to make it possible to get me the exact car I wanted thank you so much Roberto you are the best I will refer more people to you and also when I’m ready to get my M8 I will be back thanks MY CHRISTMAS 🎄 IS NOW COMPLETE 🥳😁😁

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Desirea Jackson was super helpful throughout the entire

Desirea Jackson was super helpful throughout the entire process of purchasing my new car from BMW of Silver Spring

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Safe travels!

Great experience overall.

Great experience overall. I definitely expected the process to take a lot longer than it did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!