Santa Fe Auto Group

Reviews

This dealer has no recent reviews and is not rated.

12 lifetime reviews.

  • 5.0 out of 5
    February 24, 2015

    I am a retuning customer here at Santa Fe. I came to see if they would work with me on a trade and got an amazing deal. Thank you so much Dwayne, I had... an amazing experience. I will send my friends and family over to Santa Fe auto Group.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 25, 2014

    I was very interested getting a MR2 from the dealer. I IMed Raul Escobar regarding the car. As soon as I asked for the CarFax report, I didn't want to... communicate with me anymore. I waited and waited and keep asking and asking but no reply. See the conversation below. Sorry, they missed a sale on me. Santa Fe Auto Group: Thank you for choosing Santa Fe Auto Group ! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message and then click send. Raul Escobar: Hello, How may I help you? You: hello You: hello Raul Escobar: yes how may i assist you? You: I would like to get more information regarding your toyota mr2 Raul Escobar: ok, its still available Raul Escobar: what would you like to know? You: Do you have available caxfax for the car? Raul Escobar: you looking to finance or pay cash for the vehicle? Raul Escobar: yes carfaxes on all our cars You: I don't need finance. I already got approved by my credit union You: do you warranty on your cars after they have been sold? You: Would you mind to email me the carfax report? I am in Orange County. It is far from your dealer. I would like to get as much information as i can before I make 1.5 hrs drive to your dealer You: hello? You: Hello... Are you there?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Tyler, this is Raul Escobar, Sales Manager at Santa Fe Auto Group. I apologize for the misunderstanding and confusion with our conversation in chat... the other day. It happens that in the middle of our chat the Internet service went down in this area, since I didn't have a chance to get your phone number or email I could not get back to you to let you know that the Toyota Spyder has a flawless and squeaky clean Carfax report, I can see how this SNAFU might be construed or misinterpreted as our dealership being shady or dishonest but I can assure you this not to be the case, if you provide us with your email address I will be happy to send you a copy of it just so you know the Carfax report was not an issue. I want you to know that the 5 stars we have, we have earned through excellent service and hard work. All the good reviews that we get can't be wrong, this is a family owned business that will always stand behind our quality vehicles, before and after the sale and we are very proud of that fact. Again, I apologize profusely for any misunderstanding this may have caused. Best regards. Raul Escobar. Sales Manager.

  • March 30, 2015

    I bought a BMW last week and I had a great experience with Raul the manager. My credit was not good and i had gone to different places before and none... could help me. At this dealer I was able to get a fare rate and the car i wanted. The car is in great shape and I was able to negociate the price

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 18, 2014

    Thanks to Alex and Raul I can start building my credit now. I just want to let anybody who's interesting in purchasing a car Santa Fe Auto Group is the... right place to go, they are willing to do whatever it takes to get you a new car. What I liked the most from Santa Fe auto group is the attention they give. My wife and I are very happy with our new car and thanks to Raul and Alex everything was fast and riliable. I'd definitely spread the word and recommend any body to go see Raul and Alex.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 16, 2013

    I am so happy with the Family touch from Eddie and Alejandro at Santa Fe Auto group. There was no pressure and they were fully knowledgeable on our BMW... we purchased as well as the entire inventory.They were very helpful and down to earth! the customer service here is amazing!! Weve purchased many new cars but this was our first used. We were skeptical but wouldnt think twice on buying our 19yr old daughter her first car! (our 2nd) From Santa Fe Auto group! They offered us many extras including a 5yr 100,000 mile warranty for a super low cost! IMy wife and i were so pleased with them we have already reffered 2 of our family members! Come check these guys out ! you wont buy a lemon, only quality low priced vehicles!

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    Does recommend this dealer
    Did make a purchase
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  • 5.0 out of 5
    September 23, 2013

    Hi, I would like to let everyone know about my outstanding experience with Santa Fe Auto Group, I could not believe the professionalism of their personal... and the wonderful customer service I received from Mr. Alejandro himself, witch to my surprise went out of his way by taking care of my car shopping needs. I was impress to find out that he would not let me go home without being satisfied about my purchase and basically told me that he was confident enough that I would always come back to do business with them. And honestly I would always will. I would definitely recommend any relative and friends I know that they will be looking to purchase a vehicle. Base on my own experience I would definitely recommend Santa Fe Auto Group for your car shopping needs. Due to their Professionalism , Courtesy and Flexibility to do Business and also very important their way to help me qualify for my car loan and that was a key as well, it does not matter what you are up against, because they will help you trough it.

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 17, 2013

    I took my mom recently to buy her a 2007 SUV Acura RDX, we received the best service ever, Alex was very helpful and so professional, looking forward to... buy me an smallest car and I will definitely recommend it to my friends and family who are looking for cars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 4, 2013

    Alex and Eddie at Sante Fe Auto Group have been wonderful. This dealership wants to sell cars and is willing to make very generous offers. I had went to... Sante Fe after work to look at a BMW I had seen online and in less than two hours, I was driving it home. I highly recommend this dealership as they are willing to bend over backwards to make their customers happy

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 23, 2013

    I came in to test drive an Audi A4 but liked the Volvo instead. Unsure if I like the car, the owner let me take the car home for the night and have my... mechanic inspect it the next day. It was a such a surprise to me as the dealership was so generous. My mechanic gave it a 5 star so I was very happy to take the car back and did the paperwork to buy it. Everyone from the salesman, sales manager to the owner were very friendly and helpful. They printed carfax right away and gave me all the info about the car. Also, being a woman buyer, I was always leary of male sales guys who are overbearing or talk like women dont know anything about cars. I was surprised that they were very respectful and honest. The buying paperwork took less than 20 mins and I was out of there with my new car and a smile. Overall, a great buying experience and would recommend it to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    May 22, 2013

    This dealership has management and sales people that know how to put you in the car you want. They have excellent financing and will work with you to make... a deal. Ask for Eddie or Alejandro and they will go out of their way to find the car you want and need. The selection of cars is outstanding and if they don't have what you want on the lot, Alejandro will search auctions and other dealers to find the one you want.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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