Reviews
Very professional. Not pushy or bird dogging. Found a...
Very professional. Not pushy or bird dogging. Found a truck on line contacted the dealer and the process went very smooth. Allen Johnson was my salesman. He did an awesome job.
Thank you for sending us a review! We appreciate your positive comments and I will share them with Allen. Thank you for choosing Lynn Smith Chevrolet. Thank you, Chip Jones General Manager
Chevy Truck Maintenance
Lynn Smith completed the service quickly and efficiently as always.
Thank you for your high star rating! We are glad you liked the efficiency and your Service you received. Thank you, Chip Jones General Manager
I have filed a formal complaint with the Better Business...
I have filed a formal complaint with the Better Business Bureau. purchased a 2013 vehicle, sight unseen, do to COVID and it was over 1000 miles away I asked the salesman to go around the vehicle and look at any imperfections, Chips/dents or dings. Ding in the hood, 1 ding in the front bumper, a few paint chips. The dealership photos are very blurry and low resolution. 2 dings, DVD player needed repair & a few paint chips were agreed upon. I trusted what was disclosed. Upon receiving the vehicle being shipped, several undisclosed issues. Cracked windshield, cracked dash pad, rear hatch hole in carpet and mat, 3 wheels with curb rash, several paint chips on lower portion of fenders/rear bumper. 4 door pillars, paint is baked off. Worst of all BOTH front and rear bumper damaged. $3000 to repair bumpers only, here where I live. Disappointing, not fair to a consumer. A text from the dealer said, the vehicle did not leave here in that condition. The shippers pictures prove it was. I thought I could have faith in a reputable dealer. They misrepresented the vehicle, then said they would pay a settlement, then backed out of that as well. Not trustworthy.
Mr. Seelbinder, We respect your right to your opinion but, as before your salesman did a live video of the vehicle you purchased. You knew it was a 2013 preowned vehicle. All customers out of state are offered a third party inspection and you documented that you refused. You also had still photos of the vehicle and they are clear. You purchased the vehicle as-is .The Better Business Bureau reviewed your complaint and it is closed. The company has an A+ rating and has been in business 29 years. With respect, we will have to disagree with your statements of your post.
I called about, yes we all know, a used vehicle. I asked the salesman to take better pictures as the pictures listed on Lynn Smith Dealership Website were BLURRY. I also asked the salesman, for visual blemishes. I asked Alan, isn't that part of your job? He agreed. No where on your site does it offer 3rd party inspection. I asked the salesman what the 3rd party inspection was for after he mentioned it, he said for mechanical issues. I specifically asked salesman to document what he could see walking around the vehicle with is video on the camera. Yes, I could see the vehicle while on camera, but again it was not very clear. More specify, he didn't point out all the discrepancies. He told me 6 things. When the salesman said he could do this, why did he miss so many items? It's part of his job. Let me list them again, There are hundreds of paint chips alone. Alan said a few paint chips and they would use touch up paint. Cracked windshield, cracked dash pad, rear hatch hole in carpet and mat, 3 wheels with curb rash, 4 door pillars, paint is baked off. BOTH front and rear bumper damaged. It is not an OPINON ,That is called misrepresentation. I was even told that you guys would offer a settlement, although it didn't cover all the things that were not disclosed, it was a step in the right direction to make it right for me as the consumer. Then you have rejected the $450 dollar check that was supposed to me mailed. The Better Business Bureau closed the case, true, but doesn't support the dealer. The final statement from the BBB “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.” Let it be known, it is not an opinion that this vehicle was misrepresented. That theory of a car salesman and the dealership being not trustworthy is, true in my case, publicly.
Horrible
If I could give them no stars I would. I called the dealership to ask about a Tahoe that they just received. I have a supplier discount through my work so I already knew the price and wasn’t even trying to negotiate price. You can start the process online and appeared as though there was no issue. Spoke with the dealership internet sales team and explained that I would go ahead and take care of the paperwork and pick up the next day. Financing already in place. In my head easiest sale ever as financing done and not trying to negotiate. I was informed by the sales person and that mgmt wasn’t honoring the supplier discount because as he said they could just sale it to anyone that walked through the door without a discount. I have dealt with Vandergriff before and the process was flawless so I called to discuss. They mentioned they could dealer trade and would honor the supplier pricing. I was contacted about 2 hours later by the dealership and was informed that Lynn Smith wouldn’t dealer trade even for another Tahoe (which is common practice) and they were told that if I wanted the vehicle I would need to go through Lynn Smith Chevrolet. This is the most non customer focused dealership I have ever dealt with. Basically they are saying they won’t honoring agreed upon pricing because they will gouge someone else for a full price. Horrible business model
Thank you for your response. We want to thank you from calling from Dallas and be willing to come this far to find a Tahoe. As you know all the Chevrolet Dealerships are short on the Tahoe Inventory, but we have been able to get a few in and they go right back out from our waiting list customers are asking to be included on. You are somewhat right we do trade vehicles, but our good friends at Vandergriff didn't inquire on this unit. Actually, I think they didn't because dealers do not trade vehicles that have been in their inventory less thank thirty days marked in their trade site. As you said we just received this vehicle. Still we thank you for your inquiry and sharing your concerns. Thank you, Chip Jones General Manager
Jerry was a great help in finding a new vehicle for our...
Jerry was a great help in finding a new vehicle for our growing family. We had just started searching for vehicles that day and helped us find the one we needed and at a great price. Thanks Jerry!
Thank you for reviewing us and letting us know how Jerry did. I will let him know your comments. Thank you, Chip Jones General Manager
They were friendly and easy to work with in buying a car....
They were friendly and easy to work with in buying a car. Took a little longer than I thought it would to complete the process.
Thank you for taking time to send in a review. We appreciate your high star rating and your comments. I will share your comments with the department staff. We appreciate your business! Thank you, Chip Jones General Manger
Best car buying experience! I worked with Robert on my...
Best car buying experience! I worked with Robert on my 2020 Corvette and he walked me through the entire ordering, shipping and delivery process. I received top notch service from everyone at the dealership. Would definitely recommend this dealership to friends and family.
Thank you for your high star rating and telling us how Robert did. I will let him know your comment. We appreciate your time in the review. Thank you for choosing Lynn Smith Chevrolet. Thank you, Chip Jones General Manager
got a pickup truck as a service loaner from them and it...
got a pickup truck as a service loaner from them and it was a great truck btw, the new light duty diesel. had some dog food in the bed along with the rest of my groceries. when I got my groceries out of the truck bed I dragged the dog food over a stick or 2 and barely scratched the clear coat on the paint. when I dropped the truck off they told me it was ok because they put bedliners on all the loaners anyway. 2 days later they called me to tell me they were charging me 375 dollars for the bedliner they were already going to put in... unbelievable. I bet they still charge the buyer of the pickup for the bedliner too... shady business practices from what I thought was a respectable company.
Mr. Mitchell, Thank you for your comments and I have looked into your concern. We have not fixed the truck yet. I have it here for you to still inspect. I can send you pictures of the damage also. It is not only clear coat scratches. I see there was an inspection signed by you when it was loaned wit h no damages. We can credit your card back for the bedliner cost and repaint the bed and file it with your insurance and let them inspect it if you prefer. The bedliner is a less expensive option. Our loaners are new vehicles and are sold at a certain mileage point. Please let me know your preference. Thank you, Chip Jones, General Manager
the point here is that you were going to put one in regardless of what happened, whether it had scratches or not, and yet you're still gonna hit the little guy with the charges because you can
shady
got a pickup truck as a service loaner from them and it was a great truck btw, the new light duty diesel. had some dog food in the bed along with the rest of my groceries. when I got my groceries out of the truck bed I dragged the dog food over a stick or 2 and barely scratched the clear coat on the paint. when I dropped the truck off they told me it was ok because they put bedliners on all the loaners anyway. 2 days later they called me to tell me they were charging me 375 dollars for the bedliner they were already going to put in... unbelievable. I bet they still charge the buyer of the pickup for the bedliner too... shady business practices from what I thought was a respectable company.
Mr. Mitchell, Thank you for your comments and I have looked into your concern. We have not fixed the truck yet. I have it here for you to still inspect. I can send you pictures of the damage also. It is not only clear coat scratches. I see there was an inspection signed by you when it was loaned with no damages. We can credit your card back for the bedliner cost and repaint the bed and file it with your insurance and let them inspect it if you prefer. The bedliner is a less expensive option. Our loaners are new vehicles and are sold at a certain mileage point. Please let me know your preference. Thank you, Chip Jones, General Manager
Great customer service and very informative. Sales Rep....
Great customer service and very informative. Sales Rep. Logan was more than willing to assist. Will likely definitely be returning. Also, you could tell it was a team effort.