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Winchester Mitsubishi

(1,246 reviews)
Visit Winchester Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–4:00pm Closed
New (540) 486-5082 (540) 486-5082
Used (540) 409-5878 (540) 409-5878
Service (540) 409-4235 (540) 409-4235

Reviews

(1,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing place to purchase a car.

Amazing place to purchase a car. T was wonderful and made our purchase so easy. Thank you to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacob was fabulous!

Jacob was fabulous! Get service, very professional and fast! Thank you for treating us with such kind hearts!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacob was outstanding.

Jacob was outstanding. He was very thorough and very polite and professional. He got me in and out as soon as possible and kept me informed along the way I could not have asked for a better service. Very good employee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacob and everyone else I interacted with was amazing and

Jacob and everyone else I interacted with was amazing and very professional and helpful with keeping me up to date on my car while it was being worked on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

. I called and they worked me in the SAME day to show a

. I called and they worked me in the SAME day to show a sign of hospitality. Tire rotation, multipoint inspection and synthetic oil change all complete in under 1 hour. The cost was very low as well, that’s pretty competitive. I am happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and efficient and the free coffee during th e wait ,

Fast and efficient and the free coffee during th e wait , alway have been pleased with my service I do feel that a oil change is pretty steap I’m price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Katie is the most hard working and caring individual.

Katie is the most hard working and caring individual. She loves what she does and it shows. i will always be a customer with her there! Patrick was very nice and explained everything and answered all questions. They are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional, very clean and helpful.

Very professional, very clean and helpful. This was my first time here and I would recommend others and will be returning myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jacob was great.

Jacob was great. Friendly and efficient. I will definitely be back. Service was excellent. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

WORST DEALERSHIP in WINCHESTER

I had an absolutely terrible experience at Winchester Mitsubishi, and I would strongly advise against anyone considering doing business with them. My visit to the dealership was marred by the disrespectful and rude behavior of the General Manager, Raf. First and foremost, when I arrived at the dealership, I was shocked to discover that the price of the vehicle I had been interested in was $2,000 higher than what was advertised online. This blatant bait-and-switch tactic is not only dishonest but also a complete waste of my time and energy. I was under the impression that I would be paying the price listed on their website, only to be met with an arbitrary price increase upon arrival. This is a deceptive and unethical business practice that should not be tolerated. To make matters worse, when I attempted to discuss this issue with Raf, the General Manager, he displayed a shocking level of disrespect and rudeness. Instead of addressing my concerns and trying to find a reasonable solution, he belittled me and acted as though my concerns were insignificant. His dismissive attitude left a lasting negative impression and demonstrated a complete lack of professionalism. I cannot emphasize enough how disappointed I am with my experience at Winchester Mitsubishi. The combination of the dishonest pricing tactics and the appalling behavior of the General Manager, Raf, has left me feeling completely disillusioned and frustrated. I would never recommend this dealership to anyone, and I urge potential customers to be cautious and consider alternatives with more transparent and respectful business practices. Winchester Mitsubishi's actions have cost them my business and my trust, and I will be taking my business elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Ray, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. When you have an opportunity, please reach out to us at (540) 686-7845 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.