Reviews

4.5 out of 5 4.5
73 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    February 28, 2018

    I was interested in a truck they have in stock. I have sent multiple emails and never got a response. I even called and was told I would get a call back.... Well I'm still waiting.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2017

    Had purchased a car while under previous ownership. The car was missing a headrest, but they said they ordered it. After 8mo of nothing, finally they... said to buy it and they'd reimburse me. The company was sold after that promise, however, the new owners honored the original agreement IN ONE DAY!!!! Took 8 hrs when previous guys took 8 mo. Thanks, new management!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 13, 2017

    The vehicles are in great condition and are very clean inside and out. The salesmen weren't pushy. They actually let me take my time to look at the cars.... Thanks for showing me around without any pressure!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, on behalf of all elite auto mall staff, Thank You for expressing your experience!

  • 5.0 out of 5
    December 17, 2017

    Over all I was impressed with the service I got from Elite. My sales man was Daniel and from the 1st night my wife and I were there till the night we drove... off. The service from Daniel was just awesome. I would definitely recommend Elite and Daniel to everyone shopping for a vehicle. Once again Elite(Daniel) thank you for everything. I’ll be back next year for my sons vehicle!!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2017

    I came into Elite Auto after a long day to purchase a vehicle for my son. Julian was so easy to talk to and took care of the needs that were required... in order for us to make a purchase happen. My son was very happy with the purchase and I must say Julian complimented the company well with his excellent customer service skills. I would definitely refer my friends and family members to Julian.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaret, we strive to provide the absolute best customer service we can to each and every customer that walks through our doors. Thank you for choosi...ng Elite Auto Mall!

  • 5.0 out of 5
    July 2, 2017

    Salesperson Juan and manager Brian (?) were very helpful. Easy to work with. Very satisfied with used car purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, thanks for the positive feedback on your experience. We appreciate your business!

  • 2.0 out of 5
    June 1, 2017

    Wouldn't do a repair unless I gave them a deposit vefore purchasing a vehicle which I didn't mind but they wouldn't guarantee a refund if repairs weren't... done. Not good business practice.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ed, depending on what the repair is, we might not complete a repair, especially if it is a minor cosmetic issue. However, if it is a mechanical issue ...that affects the performance or safety of the vehicle we will gladly fix it. Either way, thank you for visiting us. We welcome you back anytime.

  • 5.0 out of 5
    February 22, 2017

    We are very grateful for everything, and for helping us get an awesome vehicle. A big THANK YOU to Brian Martinez for helping us purchase our second vehicle... with Elite Auto Mall.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brenda, thank you for choosing Elite Auto Mall for your car shopping needs. We appreciate you coming to see us!

  • 5.0 out of 5
    January 5, 2017

    I went into elite a few months ago to hopefully find a car, i met with a guy named Juan Gonzales, and he was such a great help. Very proffesional & helpful... gave me plenty of options to choose from, i was able to get a navigation installed a few weeks later given with purchase. overall im a very proud owner. I sent my very close friend last month and he was very pleased himself. I would highly reccomend to anyone, very good quality of cars.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing our dealership. We are happy to hear that you had a great experience with us. Happy driving!

  • 5.0 out of 5
    December 22, 2016

    Great people, answered all questions I had. Thank you guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, Thanks for giving us a shot!

View More Reviews