Primo Honda

1.3 out of 5 1.3

Reviews

1.3 out of 5 1.3
238 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 19, 2019

    The sales doesn't know the car at all. The sales refused to provided the discount amount to me as he promised, UNLESS I purchase the car today. You do... not deserve this type of customer service. Don't waste your time to visit.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 22, 2019

    Liars and scammers. Went to this dealership to figure out the problem with head unit restarts for my Accord 2018. I was suffering from this problem from... 1st week of my new car lease (among hundreds of other people who bought Hondas in 2018). I Presented the video evidence of those restarts to a service advisor. Explicitly notified them that in order to reproduce the problem the car has to be driven for around 60m. Service representative assured me that they will try to reproduce it the way I suggested. When I came back in 6 hours to pick up a car they only drove it for 3 miles and of course were not able to reproduce the problem. Had to go to the manager, but he was from the same tribe of lazy liars - no help from him. He told me they do not test drive for more than 20m. Cool, right? They need to reproduce the problem in order to escalate to the next level and no video evidence - nothing can help. After I contacted the corporate office and made a scandal there - this manager "allowed" me to come back again to the dealership so they can test drive it during the night ... It happened 3 months after I had initial interaction with this dealership. For these 3 months, I was fighting with customer service and constant head unit restarts... Imagine how tired one gets in such a situation. The corporate office called me but it was all useless. It is like speaking to a wall. They all know about the problem, but they do not want to solve it, that's why no matter what you do, they will not be able to reproduce it. I wish someone sue them together with corporate Honda office for selling cars with defects. I gave up in Honda and swap it to Audi. Never again...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 27, 2013

    We have been customers of Honda Redwood City since we purchased our 2001 Odyssey in the Fall of 2000. On May 31st, we took delivery of a 2007 Honda Pilot... with less than 19,000 miles on it and we couldn't be happier with this gem of a vehicle. The sales folks, service dept. and everyone at HRC were so happy for our great find and it made the "deal" all the more enjoyable. I didn't think I could give up the favorite vehicle of my lifetime because of the slidding doors but the Pilot is more practical for us now at ages almost 81 and 76! Go Honda!

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on the new Pilot, Joanne! I'm glad to hear it's working out for you. We appreciate your business and look forward to seeing you in our... service department for your next service appointment. Sincerely, David Meese - General Manager

  • 2.0 out of 5
    October 4, 2018

    Avoid this place. I negotiated a deal over the phone for a Rav4 and sent my wife to go pick it up since I was at work. Vehicle was as advertised and the... salesman was fine. She noticed some paint chips and Primo said to bring it in the following Monday and provide a loaner car. They also said they would fill the tank before she left, but they did not (first of many failures to follow through on promises). She dropped it off as agreed but no loaner was available as promised. They rented a car from Enterprise nearby and sent her in an Uber. However, they arranged for the Uber to go to the wrong Enterprise further away and after a wasted hour setting up a new reservation they gave her a gigantic Ford Expedition, not good for SF driving. My wife spent most of the day with this ordeal. I spoke with the general manager Jose about the experience, and he said he would follow up. He did not. I emailed him to confirm our conversation, no response. Not the kind of customer service I expect. I went to pick up the vehicle after the paint repairs and they did a decent enough job. Got another follow up call from Mike (who was gracious enough to drive the owner's manual and 2nd key to us on his own time which we appreciated). I told him what happened with the rental car and that the vehicle was experiencing horrible gas mileage. Again, no follow up All in all, I would say be careful of buying used cars from them, this is the only used car I've ever purchased from a dealer that had mechanical issues with no action from the dealer. They give the illusion of customer service, but don't follow through

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 11, 2018

    My first Honda Ridgeline was such a fantastic truck that I decided to get another one just like it. It had given me 227,000 mostly trouble free miles where... I had driven it hard and it JUST WOULD NOT BREAK. I had been thinking about the replacement a long time and decided that I wanted a white 2014 Ridgeline with low miles. I had searched closer to home, but wasn't having any luck, but finally found one here at Honda Redwood City in March of 2017. It was a certified vehicle with approximately 30,000 miles on the odometer. I asked that it be shipped to me via a carrier of the dealer's choice. The motor transport it was on had a mechanical problem somewhere along the way during which time the shipping company had to transfer the Ridgeline to a new motor transport. I received the vehicle about two or three weeks after sending the funds and required documents. My first Ridgeline was still holding up, so it didn't matter. When the new Ridgeline arrived, I snapped a photo with my phone even before they took it off the truck. There was obvious damage to the front bumper cover which was not noted on the vehicle inspection report. It was dirty from the ride up which was to be expected, but it was also somewhat dirty on the inside, including a stained floor mats from a beverage spill and some food debris. Three out of the four wheels had a significant amount of curb rash on three out of the four wheels, larger "could be covered by a dime" (the standard that Honda uses for certification). I wasn't impressed by the interior food and stains, but they were easily remedied. The curb rash I wasn't thrilled about either, but I would have let that go, too, as just the sales person doesn't have an eye for detail. I tried to start a conversation to get the bottom of what happened with the bumper cover. Because the transport driver had not noted the damage, I honestly thought that the vehicle had been damaged by the transport company during the transfer of vehicles that occurred during their break-down. I spent the next six months trying to talk to the dealer (Did they knowingly put a damaged certified vehicle knowingly on the transport?), the transport company (I made a claim for damage which was denied.) and Honda of America (to try to bring some pressure to bear with case #06248406). All of these attempts were futile with a bunch of finger pointing between the shipping company and the dealer. The managers at both the shipping company and Redwood City Honda were unavailable, failed to return phone calls, respond to emails, failed to make any sort of offer to repair the vehicle. In fact, they acted like I was trying to find any reason to shake them down after the sale, instead of acknowledging that there was a problem that needed to be addressed. (We purchased a car for my wife from Pikes Peak Acura the month before and had a superlative experience--completely the opposite of what I had here. ) From this experience, I learned that Honda of America gives free reign to the dealers to certify any vehicle that they wish. The certification is only as good as the dealer and how much they care about their own reputation. Honda standards are Honda standards, but in the end it is the dealer's certification and up to each dealer. That Honda of America certification means nothing when backed by Redwood City Honda or any other unreputable dealer. Do yourself a favor and shop anywhere else. There is not one sympathetic, professional or person of integrity that I can name in the entire interaction from top to bottom in the entire organization. My new Ridgeline just got back from being repaired at a reputable body shop. It turns out that it was not damaged by the shipping company. My Redwood City Honda certified Ridgeline had been in an accident previously and the repaired bumper cover had failed. The cost to me was a little more than $1500. DO NOT BUY YOUR NEXT CAR HERE!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 13, 2017

    I bought a certified preowned vehicle was told everything on the vehicle was at 90 percent, days later noticed tires were damaged and old. Spoke to Jose,... Sales manager and said he couldnt help with nothing that I had damaged tires while driving. Bad customer service

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 18, 2017

    I leased a new 2017 Honda ex. I received a good deal. They were very accommodating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2016

    I went in to purchase a used vehicle advertised online. Yama, my salesman, was great! Quick test drive and I was signing papers. I knew I wanted this... car and he made the buying process go smoothly. They even worked hard for me to get a better interest rate on my loan.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 9, 2016

    To far and to high not a good deal I got a better price in san leandro for the same car and a 2017 not a 2016

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 12, 2016

    My service was completed ahead of schedule and the process of dropping off and picking up was quick and easy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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