Reviews
Traded in my Infiniti
My experience at Infiniti of Naperville was positive and successful. They had a large stock of certified G37s and I ended up with a fairly rare sport version that I like. My trade in was an older g35x and I got a decent value for it. The signing process was fairly painless and the vehicle was prepped for me in a timely fashion. Altogether a good experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
The Infiniti of Naperville staff works very hard to make every customer experience positive and timely so we are very happy to hear when our hard work is noticed and appreciated. Thank you for the outstanding review and your recent Infiniti G37 purchase. Please feel free to give us a call if you have any future questions or issues and happy/safe driving this winter!
Excellent Costumer Service
I am happy to report that I had an excellent experience at Infiniti of Naperville. Cedric Arrington was very helpful in showing me vehicle options and explaining purchase arrangements. Cedric was courteous, friendly and patient with me throughout the negotiations. I’m confident that you agree with me that he is a valuable asset for your dealership’s reputation and success!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Cedric Arrington and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!
QX80 2016
Everyone at the dealership was very knowledgeable and helpful. The salesman and finance manager were pleasant to deal with. It was an overall great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Adam Murczek was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent holiday season!
Buying experience
Very accommodating.staff.. Everyone is very friendly and professional. The presentations of the product and services were very thorough. Looking forward to continue this positive relationship through the life time of the automobile.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that Sean Pelkey was able to put you in your ideal Infiniti and equipped you with all the information you were looking for. Please feel free to visit us again when your new car is ready for servicing. The staff at Infiniti of Naperville wishes you happy/safe driving.
Infiniti of Naperville - Sean
Each time I enter the facility my experience is great. Whether it is the facility itself or my dealings with the ION personnel. Always efficient, pleasant and professional. This holds true with my recent purchase from Sean. I highly recommend this dealership and its people.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent vehicle purchase from Infiniti of Naperville, the wonderful review and the recommendation. We are very happy to hear that the experience you had with Sean Pelkey was efficient, professional and pleasant. Our service department looks forward to seeing you when your new Infiniti is ready for its first free oil change, but until then happy/safe driving during this holiday season!
Professional and Responsive
Your website was very informative and easy to navigate. Internet sales was helpful answering questions. Jon was very responsive to all my questions. Dale was great to buy the car from. Your dealership was very professional and had a great selection of 2013 G37x sedans. All quality cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this winter!
Used Car Purchase Experience
Doug Belgio was not pushy yet knowledgeable and follow up. Ray in finance expidited financials quicker than any prior purchase I've made and Michael who assisted me with getting aqcuainted my car was excellent! They all made a great team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Heather, Thanks so much for giving us the opportunity to earn your business and exceed your expectations. Taking time to write this wonderful review for us is appreciated as well. Please know that we're always here to help you in the future; Whether it be a mere question about vehicle operations, or something of a larger scale, such as maintenance, etc. In the meantime enjoy your new car and be safe! Happy Driving, Infiniti of Naperville
Great Experience!!!
This was my first time purchasing a vehicle on my own, and I had a great experience! Sean Pelkey was excellent at answering any questions I had, and really made the whole process as quick and easy as possible. Joe Limjuco was also very helpful and made finishing up the financial details quick and easy as well. Even the reception desk employees were very welcoming and accommodating. I definitely recommend checking out Infiniti of Naperville if you're looking to purchase a vehicle! Their service goes above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff at Infiniti of Naperville cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Sean Pelkey always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this holiday season!
Great experience with Adam
Adam took the time to show us the features and capabilities of the certified infinity that we purchased. He was low pressure and he knew all the details of the automobile we ended up purchasing. It was the little details that made the transaction smooth, for instance, Adam remembered that we wanted All wheel drive when we started asking about another vehicle in stock.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your new Infiniti purchase and for the wonderful review. We are very happy to be making you a part of our dealership family and look forward to seeing you again soon when your vehicle is ready for its first free oil change. Please feel free to recommend our dealership to any of your family or friends and happy/safe driving till your next visit!
Adam Murczek Recommendation
Adam and his colleagues were professional, prompt, informative and fair through the sales process. I look forward to the after-sales service from Infiniti of Naperville. David R.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville would like to thank you for the wonderful review of both our facility and staff. We are very happy to hear that you were able to find an enjoyable vehicle purchasing experience at our dealership. Please feel free to visit us anytime for your automotive needs. Thanks again for the review and happy/safe driving this winter!