Reviews
Infiniti Lease
My wife and I leased a new 2013 Infiniti G37X sedan. Being this was our first ever lease, Ernie answered all of our questions and made the process easy and enjoyable. The people and amenities of the dealership make Infiniti of Naperville a enjoyable place to buy a new vehicle. I highly recommend working with Ernie, as he is knowledgeable, but not pushy in his approach.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Ernie Alvarez and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!
TOP NOTCH SERVICE. WILL BUY MY NEXT CAR HERE TOO
I can't say enough good things about working with Sean. He was patient, thorough, and answered all of my questions over a week+ period of email exchanges. He even made recommendations about buying vs. leasing and pointed out options/ ideas I had not considered. I ultimately purchased a car from Sean on Friday evening and he was patient with me as we neared closing time. A true pro. Ray was also a pro; patient and willing to help as he helped me get the best rate possible and value for my money late on a Friday. I highly recommend this team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville-Lisle couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new vehicle!
Overall, I was very satisfied with my initial visit as...
Overall, I was very satisfied with my initial visit as well as a short followup visit. Everyone I came in contact with was very friendly and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your exceptional review of the Infiniti of Naperville-Lisle staff. We truly appreciate your visit and your business. Please feel free to recommend our dealership to any of your family or friends. We wish you all the best this spring and look forward to seeing you again soon!
great dealership
Me and my wife came to this dealership looking for a car we saw on the internet as soon as we got there they treated us so nice. I tried another dealer before coming to naperville and i was not accepted to finance a car infinity of naperville had no trouble giving me a loan not only that. They reduced the price of the car without asking that was nice of them. Me and my wife are very happy with everything we highly recommend it and we will for sure go back. Thank you infiniti of naperville especially you joe p.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville-Lisle we would like to thank you for the terrific review, the perfect DealerRater score, your recommendation of Joe Peters and of course your vehicle purchase. We are very happy to hear that the service you received from Joe went way above your previous dealership experiences. Feel free to give us a call if you have any future question and happy/safe driving in your new vehicle!
I purchased my infinity QX60 at this dealership and had a...
I purchased my infinity QX60 at this dealership and had a great experience. I had been shopping around looking at different dealerships; after contacting this dealership Tony Saldana contacted me. we had great communication; he then directed me to Sean Pelkey. I arranged a time to meet with Sean and was greeted by Adam who showed me a few cars. Sean then took the lead help locate the QX60 to complete the sale. Negotiation was simple and painless. I knew what I wanted and Sean didn't push me with something I did not want. I appreciate Sean's Willingness to go the extra mile to make sure that I left a satisfied customer. I will gladly recommend Sean Pelkey to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent vehicle purchase from Infiniti of Naperville-Lisle, the wonderful review and the recommendation. We are very happy to hear that the experience you had with Sean Pelkey was both simple and painless. Our service department looks forward to seeing you when your new Infiniti is ready for its first free oil change, but until then happy/safe driving during this spring!
We came in for a test drive on a used car available, and...
We came in for a test drive on a used car available, and were very pleased with the experience. We did not purchase the car as we are just beginning our car hunt, however we appreciated not feeling pressured to buy the car on the spot. Steve was very understanding that this is a big decision and that we would need some time to think about it. Very friendly atmosphere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and we wish you happy and safe driving this spring!
Friendly and professional. Having been in and managed...
Friendly and professional. Having been in and managed sales teams for over 20 years, it takes a lot to impress me and make me comfortable. Bob and Ryan exceeded my expectations. I would highly recommend this team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff at Infiniti of Naperville-Lisle cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Bob Kozar and Ryan Indelicato always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this spring!
Everyone was so friendly, honest (which is hard to find)...
Everyone was so friendly, honest (which is hard to find) and helpful! I drove the extra 45 minutes to work with these guys and it was well worth it. You also won't find a better deal at any dealership- they are EXTREMELY fair with pricing. All of the associates I worked with were great! You're in good hands with this dealership- I would HIGHLY recommend it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville-Lisle, for the perfect DealerRater score and of course for your vehicle purchase. Bob Kozar is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new vehicle!
Scott did an amazing job helping me pick out my car. I...
Scott did an amazing job helping me pick out my car. I would recommend him to anyone and everyone I know along with the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review of Infiniti of Naperville-Lisle and for your much appreciated recommendation. It is always great to hear when a client finds exactly what they were looking for in a vehicle purchasing experience. We hope you enjoyed our new facility and of course feel free to call us if you have any future questions. Thanks again and happy/safe driving this spring!
I am a first time customer at Infiniti of Naperville, and...
I am a first time customer at Infiniti of Naperville, and my experience at this dealership was definitely a step above what I had become accustomed to at other dealerships. For me establishing a specific comfort level with the various team members at a dealership is very important, as I will be back several times over the course of the ownership of my vehicle. After the initial meet and greet, I felt I reached this comfort level quickly. I would recommend asking for Bob Kozar and Ryan Indelicato if you are visiting Infiniti of Naperville.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle would like to thank you for your exceptional review and for the perfect DealerRater score. We are very glad to hear that your experience with Bob Kozar made the top of your list for purchasing a new vehicle. Thanks again for joining our Infiniti family and please feel free to recommend our dealership to any of your family or friends. The entire Infiniti of Naperville-Lisle staff wishes you happy and safe driving this spring!