INFINITI of Naperville

I am a first time customer at Infiniti of Naperville, and my experience at this dealership was definitely a step above what I had become accustomed to at other dealerships. For me establishing a specific comfort level with the various team members at a dealership is very important, as I will be back several times over the course of the ownership of my vehicle. After the initial meet and greet, I felt I reached this comfort level quickly. I would recommend asking for Bob Kozar and Ryan Indelicato if you are visiting Infiniti of Naperville.

I recently bought an Infiniti Q80 from Infiniti of Naperville , Joe Peters assisted with the purchase . He is very knowledgeble about Infiniti ,answered all my questions and provided all the information I asked for. It was a great experience and I'm looking forward to doing buisness with Infiniti of Naperville.

After dealing with a different Infiniti dealership and being completely unsatisfied with the way we were treated, my wife and I started dealing with Infiniti of Naperville. My first emails were with Tony Saldana and I could tell immediately this would be a better experience. My wife and I waited to deal with Sean Pelkey based on a recommendation from a friend. Well worth the wait! Sean is friendly, knowledgeable...very easy to speak with. He made the car buying experience less stressful. After finalizing a deal for the QX60, we dealt with Joe Limjuco to sign the paperwork. Joe was also friendly and easy to get along with. My wife and I both agree that everyone that we dealt with at Infiniti of Naperville was extremely friendly, and customer service oriented. We both highly recommend Infinit of Naperville and Sean Pelkey as a salesman. You won't be disappointed!

After dealing with a different Infiniti dealership and being completely unsatisfied with the way we were treated, my wife and I started dealing with Infiniti of Naperville. My first emails were with Tony Saldana and I could tell immediately this would be a better experience. My wife and I waited to deal with Sean Pelkey based on a recommendation from a friend. Well worth the wait! Sean is friendly, knowledgeable...very easy to speak with. He made the car buying experience less stressful. After finalizing a deal for the QX60, we dealt with Joe Limjuco to sign the paperwork. Joe was also friendly and easy to get along with. My wife and I both agree that everyone that we dealt with at Infiniti of Naperville was extremely friendly, and customer service oriented. We both highly recommend Infinit of Naperville and Sean Pelkey as a salesman. You won't be disappointed!

Wanted to get a particular QX56 with the options we wanted. I spoke with Scott months before, until he finally found what I was looking for. Thank you Scott.

I have to say, Infiniti of Naperville is hands down offers the best car buying experience! applause to all the employees that can really show the customers the proper way of being treated.

My wife and I live in Colorado and we were looking for an AWD car for our mountain trips. Also we were looking for a car that was Certified Pre-Owned. After looking at several makes and models we settled on an Infiniti G25x. We've owned Nissan's and found them to be very reliable cars, so it was an easy choice. We looked around the Denver area mostly because we figured this area would have tons of AWD cars. There were a few G25x's in the area and a couple CPO's, but when I expanded the area we were looking on Autotrader to any distance I found that he dealership in Naperville, IL had the best price and lowest miles. The dealerships in Colorado would've had to lower their prices by at least $2,000 to compete. We contacted the dealership first through email and then Tony Saldana called me to gauge my initial interest. I told him that we were interested but the distance from Colorado (1,000 miles) was a bit far. He mentioned that people ship cars all the time these days, and so I proceeded to get some quotes to see what it would cost. I also checked the plane ticket prices, and found that the plane tickets were very cheap compared to the shipping prices. After I figured out it was cheaper for me to fly there and buy one of these cars compared to the prices of cars in the Denver area I started the negotiation process. At this point Tony was off work and I started working with Abe Premani; Abe was very professional and knew that I was serious. We initially wanted a Gray colored model and Abe told me that I needed to jump on it because they sell fast. Well I waited about 12 hours too long in deciding because it sold. After that we proceeded to move on a silver model. Abe did a double check on the availability of the car and did a walk around the car for me to check the condition. Once this was done I ended up putting down a deposit and started the process of getting my financing set up to send to the dealership. Abe emailed me a purchase contract with the final numbers and from there I signed and emailed back. After this I had my bank send out the financed amount by wire and I took a cashier's check with me for the remaining amount. All this took place within 7 days. I'm a bit anal about things so I'm sure Abe was getting sick of me calling him or calling the dealership to confirm things, but Abe was always very professional and even took my phone calls when he was at home on his day off. The whole experience was quite easy even from 1,000 miles away. When I arrived to pick up the car it was as advertised; my only possible complaint was that when I drove away from the dealership I noticed the car only had a half tank of gas. I was driving all the way back to Colorado that day so stopping for gas right away was not in the thought process. It was a minor blip, and I was on my way. Thanks to everyone at Infiniti of Naperville!!!

This was our third vehicle leased from Infiniti of Naperville. The level of service we have received from them has always been exemplary, and we were not disappointed with this particular experience. We told them exactly which vehicle we wanted, and they were able to track it down and offer it to us at a very favorable lease rate. Our latest transaction was handled very efficiently, with a great level of sincerity and professionalism. Buying and leasing automobiles is not my favorite activity, but the folks and Infiniti of Naperville are very accommodating and they make the process relatively painless.

This was our third vehicle leased from Infiniti of Naperville. The level of service we have received from them has always been exemplary, and we were not disappointed with this particular experience. We told them exactly which vehicle we wanted, and they were able to track it down and offer it to us at a very favorable lease rate. Our latest transaction was handled very efficiently, with a great level of sincerity and professionalism. Buying and leasing automobiles is not my favorite activity, but the folks and Infiniti of Naperville are very accommodating and they make the process relatively painless.

This is my first experience buying a car "long distance". I could not be more pleased. From the time that I contacted the dealership for the first time to the time that I drove my new car off of the lot, it was a great experience. They were very fair on the price that they gave me for my car, and very fair on the price that they asked for theirs. Joe Peters and Scott Rehfeldt were both great to work with. They were very professional and I would strongly recommend both of them.