Reviews
I came in for my oil change on my 2011 EX35 and I stopped...
I came in for my oil change on my 2011 EX35 and I stopped in to speak to Bill Haines and see how he was doing. We built a great relationship since I have purchased 2 now 3 vehicles. I am expecting my second child and the EX did not fit my needs any more. I explained to Billy concerns and asked him what my options were in order to get out of my lease on my EX. To make a long story short he worked with his team and got me the demo 2013 JX35 for the same payment as my EX. I know I can always count on Bill when it comes to my car needs. I highly recommend him for anyone who wants a loyal, kind and sincere car salesman. I will work with Bill until he retires and consider him a friend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recent vehicle purchase from Infiniti of Naperville-Lisle, the wonderful review and the recommendation. We are very happy to hear that the experiences you had with Bill Haines have always been both sincere and incredibly helpful. Our service department looks forward to seeing you when your new Infiniti is ready for its first free oil change, but until then happy/safe driving during this fall!
This is the 2nd vehicle we bought from Bill Haines. We...
This is the 2nd vehicle we bought from Bill Haines. We traveled from Park Ridge to Naperville all because of him. Bill's customer service and knowledge of Infinity automobiles is superior. My husband and I run 2 businesses and our free-time is very limited. Thanks to Bill's keen eye and attention to detail, he was able to put us in a car that was just what we were looking for quickly. Infinity of Naperville should try and clone him! Thanks for a great automobile and sales experience! Andrea LaBon-Dominguez
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle cannot thank you enough for continuing to be a part of our dealership family and for your wonderful review. Our entire staff works hard to make sure all customer needs are met and so we are happy to hear that Bill Haines was able to accomplish that goal with you. We look forward to seeing you again in the future and wish you happy/safe driving till then.
I gave all my ratings a 5 mainly because everything was...
I gave all my ratings a 5 mainly because everything was perfect when I purchased my car. Paperwork was ready and the car was ready. Ray was great! He understood what I wanted and answered all of my questions and my son was not bored one bit. The dealership was beautiful and the atmosphere was friendly and I hope to go back again in future and have that experience all over again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle cannot thank you enough for your outstanding and sincere review, the perfect DealerRater score and of course your recent purchase. We are so happy to hear that Ray Wolski was able to provide you with such excellent service. Also thank you for becoming a part of our dealership family, we look forward to seeing you again in the future and will always be around to answer any questions or issues. From the entire Infiniti of Naperville-Lisle staff, we wish you happy and safe driving in your new vehicle!
Steve Johnson and Ryan Indelicato did a wonderful job in...
Steve Johnson and Ryan Indelicato did a wonderful job in both selling and explaining the many great features of the car. I would buy from them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle cannot thank you enough for your new Infiniti purchase and for the wonderful review. We are very happy to be making you a part of our dealership family and look forward to seeing you again soon when your vehicle is ready for its first free oil change. Please feel free to recommend our dealership to any of your family or friends and happy/safe driving till your next visit!
The dealership was recommended by my brother when my mom...
The dealership was recommended by my brother when my mom and I both needed new vehicles. The selection was great and so were the prices. It was nice to have a dealership that another family member trusted as both my mom and I were very wary of buying a vehicle from a dealship. Scott was wonderful and didn't pressure us. He gave us facts and figures and many options of vehicles and answered questions with no pressure. Both my mom and I ended up buying vehicles that day. Scott was great and I would certainly recommend him and this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville-Lisle and for your much appreciated recommendation. It is always great to hear when clients find exactly what they were looking for in a vehicle purchasing experience. We hope you enjoyed our new facility and of course feel free to call us if you have any future questions. Thanks again and happy/safe driving this fall!
All personnel were helpful and very courteous. Drove up...
All personnel were helpful and very courteous. Drove up from downstate to purchase a specific used Infiniti G37x Coupe that I had previously identified. Traded in the vehicle that I drove and all parts of the process went very smoothly... back on the road with my new vehicle by 5pm that evening.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle would like to thank you for your business and for the time you took out of your day to travel all the way to our dealership. It is wonderful to hear that you found our customer service to be beyond exceptional. Please give us a call if you have any future questions or issues and enjoy driving your new Infiniti G37x. From the entire Infiniti of Naperville-Lisle staff, we wish you happy/safe driving!
I have not bought a car from a dealership in many years...
I have not bought a car from a dealership in many years and was intimidated by the entire process. Scott was extremely helpful and friendly, patiently and thoroughly answered all my questions, offered a nice selection of vehicles for me to try out, and helped me find a vehicle that I absolutely LOVE!! I cannot recommend Infinity of Naperville-Lisle and Scott Rehfeldt more highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville-Lisle we would like to thank you for the terrific review, the perfect DealerRater score, your recommendation of Scott Rehfeldt and of course your vehicle purchase. We are very happy to hear that the service you received from Scott went way above your previous dealership experiences. Feel free to give us a call if you have any future question and happy/safe driving in your new vehicle!
Fast and friendly service everyone was upfront and...
Fast and friendly service everyone was upfront and explained everything to me and explained all my options . I have brought many cars and I just found myself a dealership that I will trust and will tell others about ,I will but from ray again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding review, the perfect DealerRater score and for purchasing your new vehicle from Infiniti of Naperville-Lisle. We are very happy to hear that the time you spent with Ray Wolski was enjoyable and that he was able to put you in your vehicle of choice. Please give us a call if you have any future questions and feel free to visit us again for any other vehicle purchasing needs. Happy and safe driving till we see you next!
My experience was very successful. Bob was a top notch...
My experience was very successful. Bob was a top notch sales associate, and I am happy with my purchase. That being said, the experience took long time. I suggest they hire additional people to work behind the scenes. This would have prevented me tying up Bob for over 3 hours as we processed paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville-Lisle staff wishes you happy and safe driving this fall!
The job that Bob, Abe and Ray did was great and very...
The job that Bob, Abe and Ray did was great and very instrumental is informing us of what the deal was and were very patient with us as we made our decision.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville-Lisle we cannot thank you enough for your vehicle purchase, for the perfect DealerRater score and for the wonderful review. We are always happy hearing when our sales team does an outstanding job so thank you for letting us know what excellent service you received from our staff. Please feel free to recommend our dealership to any of your family or friends and we hope to see you again in the future. Happy and safe driving till your next visit!