Reviews
Very honest very friendly dealership.
Very honest very friendly dealership. I would definitely recommend them to anyone. Both my husband and I lease from Fred Martin
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review, Cathi! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
Helpful sales people Good atmosphere Like the
Helpful sales people Good atmosphere Like the followup Happy with product thus far Convenient location
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team
Trey was impressive, very personable, and knowledgeable.
Trey was impressive, very personable, and knowledgeable. His no pressure sales approach was not expected at a dealership and he was patient by showing us many cars before we decided on one. Ask for Trey Mihok and you won’t be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
I never thought that I would buy another car from you.
I never thought that I would buy another car from you. The day when I was buying it it had no floor mats no extra key. I finally sat down today and washed and waxed my vehicle and noticed that the $250 that I wanted fixed on the car didn't get done.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Bowen, we sold you the vehicle after requested dent repairs were completed. It was explained to you that fixed scratches would be extra, and you declined. Although many vehicles come with floormats and extra keys, that is not always the case and would have been explained to you during the purchase process. Extra keys can always be cut at customer request. Yes, it is our duty to explain to customers inside of our Finance Department all of the products they may wish to purchase to extend the life of their purchase and offset future maintenance and repair expense. It is certainly your choice to decline those, and it sounds like you did. We do believe everything you mention in this review was discussed prior to you ever leaving the lot and we are sorry that you do not agree. Thank you for your comments.
One last thing when you go into talk about buying the vehicle they tried to sell you extra stuff that you don't need
They were very helpful, informative, and willing to go
They were very helpful, informative, and willing to go the extra mile. I will be using them again for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Jeff dowdall is awesome took under 1-1/2 hours from start
Jeff dowdall is awesome took under 1-1/2 hours from start to finish to wrap this deal up great job a customer for life .....mm
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
I have been a customer for over 14 years and I have
I have been a customer for over 14 years and I have always been treated as a person of importance.. Kudos to everyone there
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team
You all are so welcome!! I didn’t get a chance to Thank Mike Loucks, and Andrew (Tech) for his professionalism and swiftly repairing my TrailHawk (which of course I traded in later)
Easy to work with and kept us notified of when car would
Easy to work with and kept us notified of when car would be ready. Our salesperson, Mike, was friendly and answered our questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
I only received one key and was told when they found the
I only received one key and was told when they found the second one they would give it to me. Still no luck. I haven’t even had the vehicle for 2 weeks and there are error codes about front collision disabled and they won’t cover anything thru any warranty. Not even 30 day coverage. Very disappointed in this dealership. I would not buy from here again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Wonderful experience friendly courteous fast Friendly
Wonderful experience friendly courteous fast Friendly they did not try to sell me anything extra took care of all my needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team