Reviews
There were some things that I did not like.
There were some things that I did not like. My car wasn’t as clean as it should have been. And you had it detail.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Rob is amazing and customer centric.
Rob is amazing and customer centric. He'll always go out of the way to find you that perfect vehicle and the lowest price possible. It's always a pleasure to work from Rob as he works hard to earn your business
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eddie, thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team
Our experience was great from start to finish.
Our experience was great from start to finish. Leah and Greg were very helpful and we recommend them to everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with Leah and Greg to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
Another terrific experience here!
Another terrific experience here! Tim is awesome! He is very knowledgeable and great to work with! He listens to what you are looking for and provides exactly that!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Matt was great!
Matt was great! The entire experience at the dealership was 5 star! 2nd car I’ve got from them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
The people who I dealt with were very nice, as I would
The people who I dealt with were very nice, as I would expect of any decent human trying to get my business. Nothing went above and beyond, the small things I had asked for to put my mind at ease were either not delivered or not to my satisfaction. I got the car I wanted at a decent price but came out of pocket soon after on some items that should have been included, like new wipers. I asked for the car to be “detailed” when handed over and aside from some tire shine and a drive through car wash I was given a $35,000 vehicle with dirty smeared windows, dusty dashboard and not even vacuumed. “We detail the cars when they come in”… so what about all the bugs and tar I’ve had to have professionally buffed out?Free oil changes is a nice touch. I’m sorry but I’m just being honest, I’m answering a text asking “if I wouldn’t mind doing a survey, and my response is “would you mind detailing this car that many people have been test driving for weeks?”
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi David, we are sorry to hear your recent experience was less than positive, and have forwarded your review to management to look into the situation. Unfortunately, we are unable to find a record of your visit without more information. If you could please give our Customer Relations Manager Jennifer Bittner a call 330-753-4444 or email us at fmcares@fmcars.com with details of your visit, we would be happy to assist you further. Thank you!
My entire experience was amazing.
My entire experience was amazing. Mike Gentile made this such a hassle free, stress free purchase. He was knowledgeable, polite and just wonderful to deal with. I'll recommend everyone I know to him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
The lack of communication & customer service is terrible
The lack of communication & customer service is terrible . I decided on a car and by time I went to the bank and came back the truck I wanted was sold in less than 30min of me being gone . Then they convince me to buy another car I buy it & they don’t fix not one thing that was wrong with the car at all after saying they would fix it . Went to get an oil change and the almost broke my dipstick for the oil . Then I used the free car wash and my car was scratched up bad after coming out the wash . Mind you this car is Newley purchased no scratches . They say that it’s not there fault and denying that it’s there fault . At this point I’m ready to give them my car back and go with a new dealership who cares about the people and not just there money .
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear your recent experience was less than positive, and would like to look further into your previous visits. However we are unable to pull up any records of your previous visits without more information. Our team would be happy to assist further by looking more into the situation, if you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, or email us at fmcares@fmcars.com. Thank you.
I wasn’t please stop first, but I will admit that I was
I wasn’t please stop first, but I will admit that I was met with a pleasant staff. My issues were addressed and my Jeep was repaired, cleaned and even my floor mats were given to me. I appreciate being heard, and I appreciate those who went above and beyond to ensure I was happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennifer, Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
Rob was amazing!
Rob was amazing! He took his time to make sure I got what I wanted. I am in love with my new GMC ACADIA . I will definitely recommend him ANY DAY! Thank you again Rob for helping me get my new ride
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Rob or our team know if we can be of any more assistance! Congratulations on your new GMC Acadia! Thank you - Fred Martin Superstore Team