Reviews
Amazing customer service.
Amazing customer service. All around fantastic experience and will recommend Fred Martin to everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team
Scott and Bruce (finance) were very helpful, friendly,
Scott and Bruce (finance) were very helpful, friendly, considerate, and willing to take time to answer any questions. They made this car buying experience very positive and I was comfortable and satisfied with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team
Staff very friendly and attentive.
Staff very friendly and attentive. The store is clean and restrooms clean. Would likely use again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Mike and the finance manager Nick both did a great job.
Mike and the finance manager Nick both did a great job. Mike helped us find a great match in a very short amount of time. He really listened and met our needs. Nick made it quick and painless, but he really took the time and explained everything to our daughter who was a first time buyer and got her a great rate. All in all a great experience! This is our second purchase here. These were the quickest car buys we've ever made. We'll definitely be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team
Was an awesome experience, was in and out very fast, had
Was an awesome experience, was in and out very fast, had all the paperwork ready for me when I got there, valued my trade online and honored it! Will definitely go back and recommend to anyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback on your recent visit to Fred Martin Superstore. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Thank you - Fred Martin Superstore Team
Outstanding.
Outstanding. They have always been one of the most professional dealerships I have ever worked with. Their service is also one of the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Treat you with respect.
Treat you with respect. Helps find you the best deal with every situation. Don't receive 20 calls from 10 different people, which is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review, Jennifer. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
Wasn't the place they advertise on t.
Wasn't the place they advertise on t.v. and they put cars on there lot not fully checked but says there ready to go just bought a 17,000 dollar lemon and was lied to as well ,so maybe start checking on your employees work because there not doing there jobs very well ,hope you are enjoying our money while we have a large paper weight.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Since no one deals on new wranglers it was easy to see
Since no one deals on new wranglers it was easy to see that I got an extremely good trade Everyone was very helpful and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team
The staff was very helpful and put me in the car I wanted
The staff was very helpful and put me in the car I wanted with great ease.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team