Reviews
I’ve done a trade in, purchase, and 2 leases so far and...
I’ve done a trade in, purchase, and 2 leases so far and I’ll continue to use Rob Zabel as my car salesman. I would honestly go where ever he worked, even if he left Fred Martin. I’ve bought a lot of cars and he’s hands down the best I’ve worked with. He’s made everyone in my family feel comfortable as well. Honesty, humility, and patience goes a long way in the world today and Rob has it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with Rob to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
My car had multiple things wrong with it. And you guys...
My car had multiple things wrong with it. And you guys don’t even have a loaner for me while I have it fixed. You guys are pathetic. Will never recommend you to anyone ever
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
]John, you are correct, loaners are tough to secure at this time. We are working daily to secure more inventory to add to our loaner fleet. We are seeing improvements here. This is not just an issue with our Service Department, this is an ongoing issue as rental fleets were depleted during COVID-19 for all supplies, including those like Hertz and Enterprise. We are sorry we could not provide a loaner for you right away, but we are improving every day. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Amber W. Is the best no lie, she was so caring and...
Amber W. Is the best no lie, she was so caring and understanding like it made be feel so relaxed and in good hands working with her I literally sat and talked with her about cars on some real honest big sister vibes, and wasn't even sure I was getting the car and she didn't mind . She was just as excited as me that everything was working out in my favor but in all honesty it was because of her she was not taking no.. I left the lot after they were closed because she was making sure I left in my new car...her energy vibe A1 a genuine smile on her face the whole time..Thank u Amber W. I would absolutely recommend her especially for my ladies
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you and that Amber could make this a top-notch experience! We hope you enjoy your new purchase. We look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
Jordan Smith was excellent. He was driven to help us find...
Jordan Smith was excellent. He was driven to help us find the right car at the right price. Highly recommend him and Fred Martin for your next purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
Jordan Smith was excellent. He was driven to help us find the right car at the right price. Highly recommend him and Fred Martin for your next purchase!
Great saleswoman I worked with. She knew what mattered to...
Great saleswoman I worked with. She knew what mattered to me in my next vehicle. everything was wonderful except the detailing of the vehicle I purchased it was almost like it was just ran through a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jason, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Saja met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
They are very kind and patient with customers. They are...
They are very kind and patient with customers. They are trustworthy and willing to make sure the customer is happy with their new car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amber, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Michael went above and beyond for me and my husband ! He...
Michael went above and beyond for me and my husband ! He was honest and worked with us on finding the best vehicle for our needs ! The whole experience was a pleasant one and I would recommend Michael and this dealership to anyone !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Michael, Kim and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team
Wish I would have gone to other dealer. Salesman wasn't...
Wish I would have gone to other dealer. Salesman wasn't too knowledgeable about the trucks. Dismissive of things I wanted.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mike, unfortunately we are having difficulty finding details of your visit with our dealership. If you could please email us at fmcares@fmcars.com or give or Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with more details, we can look further into the situation. Thank you.
My overall experience at Fred Martin was excellent. Very...
My overall experience at Fred Martin was excellent. Very fast response to an online inquiry. Sales approach went very smoothly, salesperson listened to needs and requests and found vehicle to fit needs .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Timothy, Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
This is the sixth car I have purchased from Fred Martin....
This is the sixth car I have purchased from Fred Martin. I always feel I’m treated right. John Rizzotto and his team are the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase. Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this five-star review with John and our team. We appreciate your loyalty to us. Thank you - Fred Martin Superstore Team