Reviews
We came into upgrade our 2020 Dodge Ram 1500 Quad Cab to...
We came into upgrade our 2020 Dodge Ram 1500 Quad Cab to a Crew Cab due to the arrival if our newborn.we had an amazing and quick experience. We will be back for our next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new baby! Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Everyone, from the salesperson to finance, to management,...
Everyone, from the salesperson to finance, to management, all took the time to make sure that our needs were met. They made sure we were happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Fred Martin Superstore! Congratulations on your new purchase, Shelby. We appreciate you taking the time to leave us a five-star review. Thank you - Fred Martin Superstore Team
Saja the salesperson was very courteous and helpful....
Saja the salesperson was very courteous and helpful. Wouldn’t have sealed the deal without her. We got the suv we wanted for a payment we could afford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to hear Saja provided you with such a positive experience! Congratulations on your new SUV! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
They and I both made a mistake which I discovered after...
They and I both made a mistake which I discovered after taking delivery. They corrected it with as little pain to both as possible. I am satisfied with the correction
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to get things turned around. We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Congratulations on your new purchase. Thank you - Fred Martin Superstore Team
Mike was great to work with and went the extra mile to...
Mike was great to work with and went the extra mile to ensure I had a good and comolete experience when buying. I'd go back and would look to buy my next car there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Congrats on your new vehicle! Thank you - Fred Martin Superstore Team
very good service and was very nice and helpful with...
very good service and was very nice and helpful with picking out my car matched my taste and it wasnt to long at all finding the perfect car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Thank you Matthew Gorbe for taking the time to contact...
Thank you Matthew Gorbe for taking the time to contact our warranty company and be the middle man! It has saved us a lot of time on the phone and figuring out the paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Terrible customer service. When I picked up my vehicle,...
Terrible customer service. When I picked up my vehicle, salesman tossed me a set of keys and waltzed right back into the showroom. As soon as I drove 30 miles home I find a huge chip in the paint w damage to the bumper. No wonder Rob Zabel was in such a hurry to get me out of the lot. Brett, the sales manager, told me I wasn’t a customer because this was a fleet vehicle. No wonder they have terrible service with Brett as a manager. Take your hard earned money elsewhere… this dealership is a train wreck.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Aaron, our location served as a delivery location for you to pick up a vehicle purchased from a fleet company. As a delivery location, our interactions with you would be vastly different from a standard customer experience here. The vehicle was washed, you provided a few signatures and were given the keys. The damage to your vehicle was obvious, and several hours of video tape was reviewed showing the vehicle without damage prior to pick up. We understand the frustration of finding damage on your vehicle, but we do not believe this occurred on our lot. Had it, our response to the situation would be different.
Malik was thorough and quick. He helped in anyway he...
Malik was thorough and quick. He helped in anyway he could. Jerome was awesome. The whole team was great. Why we been with them since 2017.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team
Daylor Neal!!!The best sales rep ever abd is the biggest...
Daylor Neal!!!The best sales rep ever abd is the biggest reason why I keep coming back. The entire sales staff is great! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Daylor here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team