Fred Martin Superstore

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

It's great to hear that Rob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Thank you for your review. While we appreciate your repeat business, you did know exactly what you were buying and that you were not entitled to benefits of our Customer Happiness Guarantee prior to leaving the lot. You signed multiple places that you understood you were purchasing an "as-is" vehicle as well. We make it clear that vehicles under $10,000 are not entitled to those benefits. We are not sure where the disconnect was here, as we thought it was very clear when you were visiting. We do appreciate your business, and would extend those Customer Happiness Guarantee benefits on vehicles over $10,000 that are not sold "as-is". Thank you.

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

Thanks for sharing about your experience with Fred Martin Superstore. Michael and our team appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you - Fred Martin Superstore Team

We were not given the opportunity to negotiate our trade in, I had explained our situation to the salesman at the previous dealer and he just gave me a line of xx. I downloaded the Jeep app, which didn't work, and your salesman was on the phone with tech support for over a half hour and the app still doesn't work. I was told our running boards would be in in 3 to 4 days, and here it is a week later and I was told they won't be in until next week. I was told I would be shown how to sync my phone, and no one did. The whole experience was not what I was expecting.

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team