Reviews
Great ease of service visits & excellent sales/leasing team!
Kelly Jeep has earned my highest ratings as I feel valued as a customer from the time I drive into the service intake area to the time I receive my vehicle back after the visit. Everyone in each department calls me by name and makes sure I am welcomed and that all my service requests are handled expediently and carefully. The waiting room is so pleasant and relaxing and I never mind passing some time there as I feel so comfortable with this agency.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is exactly the type of feedback we love to hear from our customers Lynnedbreed! We are happy that you feel so welcome here. Thank you for your review, we look forward to working with you again soon.
Staff Great, Jeep Great
Alex was excellent. He was at least a 20. He knew all the answers to the questions and the one I stumped him on he went and found the answer within 4 minutes. Larry was very courteous and knowledgeable. A very pleasant experience dealing with Alex and Larry at Kelly Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for working with Alex and Larry LITTLEBROOKFARM. We are glad that they helped make your visit here so pleasant. Great customer service is important to us and we are happy that you received that.
First Leasing Experience
My husband and I went to the Jeep Kelly in Lynnfield thinking we were just going to look and we ended up leaving with a car! Our dealer Yamen was phenomenal! He was so attentive and willing to work with our budget as well as the features we were looking for in a Jeep. He went above and beyond by following up with emails/phone calls/texts to make sure that we always felt he was available to us at anytime. When I picked up my new Jeep Compass he not only came in on his day off to personally hand me the keys but also to help me familiarize myself with all the features and even set up my presets and Bluetooth! We could not have asked for a better experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Jeep Compass Kate! It is great to hear that Yamen was able to assist you and your husband throughout the car buying process. We appreciate you sharing your experience-thank you and enjoy your new Jeep!
Awesome Experience
This is by far the best buying experience l ever had. I thank my salesman Scott and his sales manager Lucas for making this transaction smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is great to hear Scott, we are glad that Scott and Lucas helped make the process run smoothly. Thank you for sharing your experience with us.
Great experience
My Fiancé and I came in to look at Jeeps and met with Janet who was extremely helpful and knowledgeable about the product. The whole process was very streamlined and the dealership was able to deliver the vehicle the next day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations EDEFFER on your new Jeep! Thank you for letting Janet work with you and earn your business - we truly appreciate it. We also thank you for the kind comments, and we're so glad you were able to get your new vehicle right away. Please let us know if there's anything else we can do for you EDEFFER.
Fantastic!!
Nick Amoroso was so great to work with!! So knowledgable about the Jeep products! No pressure sales. Very personable! I would recommend Nick to anybody!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation "Happy customer!" Nick is great, and we appreciate hearing that he was so helpful and personable with you during your visit. We look forward to working with you again, and please let us know if there's anything in the meantime we can do for you.
No pressure to buy in a very good salesman how can you go wr
I purchased a preowned 2013 Ford Explorer from salesman Scott Lasseter it was a great deal on the SUV Scott was a pleasure to work with he gave no pressure and he was very courteous . Scott went over and above his call of duty working at the Jeep dealership he extended his courtesy to Kelly Ford to reach out for a ford warranty problem he did take care of this issue and Ford will do a factory warranty on my explorer he was great and he went out of his way which also helps make the deal see Scott when you go in but I am sure all representatives would be the same there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ford guy - thank you for letting us know about your dealings with Scott and our Kelly Jeep Chrysler (and Kelly Ford) dealership recently. We appreciate hearing Scott went above and beyond to take care of your Explorer purchase. Anything we can do to take care of you, we absolutely will. If you need anything else, please don't hesitate to ask us Ford guy. Thank you for your review, and we look forward to serving you again.
Time for Express service
Express Lane oil change service took 95 minutes from arrival at dealership to completion. This is not "express" service! Will not return to this dealer for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Please accept my apologies for the extended wait for your oil change service. Sometimes we do get very busy, however, the advisor should have kept you informed of any delays. I will discuss this with our team. Thank you for bringing this to my attention and taking the time to let us know. I hope we can still be of help to you in the future. -Bill Perkin
first oil change filter n leased vehicleo
Staff was courteous, and efficient. Having been a long time customer with two previous Chrysler products over the years using Kelly at Lynnfield nothing has changed except the personnel but it has kept it's original committment of satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review Jim! We appreciate your loyalty to our Kelly family over the years - it's because of customers like you we are so driven to provide a high level of satisfaction. We truly appreciate your business, your review, and your commitment to our dealership. Our dealership genuinely thanks you, and we hope to see you again in the future Jim.
What it should be......
Pulled up for an oil change and tire rotation with no appointment. Was greeted and was told it should take about 30 mins. 30 mins later I was driving out of the lot. Competitively price and highly compenant. Haven't gone anywhere else for service. Always pleased! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's wonderful to hear GGRILLO, thank you for that. We are so proud to be your dedicated service center, and we appreciate your kind comments about our service and our staff. We're happy to help you anytime - please visit us again soon GGRILLO.