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Kelly Jeep Chrysler

(1,425 reviews)
Visit Kelly Jeep Chrysler
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 381-2794 (866) 381-2794
Used (877) 497-0535 (877) 497-0535
Service (877) 219-7155 (877) 219-7155

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Jeep Chrysler from DealerRater.

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Oil change, factory recall

Great staff, very helpful, on time with work so i did not have to be out of my work for any length of time while jeep was there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review JCJSV4, we couldn't be happier to hear we were able to get you in and out right away. That's the level of service we strive to deliver every experience, and we hope you'll visit us again soon to work with you. Have a great day JCJSV4.

poor customer service

I have been to your service center several times and find that your front end people that service your customer lack the knowledge of what should or should not be serviced when your car is at the service center. On 10/17/2015 I brought my car in for a fast Oil Change and I was there for 1 hour and forty five minutes. This was my 4th oil change and with 21,400 miles it was brought to my attention that I should consider having my tires rotated. When I asked the person in charge why was i not notified that the tries should of been rotated every 6,000 miles he had no answer. I also find that the women that are answering your phones and collecting the fees on the invoices to be very unfriendly and unprofessional. When I ask questions in regard to the invoice it is always one word answers and I find them not to be polite and they have made me feel like they are doing me a favor to do business with Kelly Jeep. Thank you for all your time to this matter. Nabil Boghos

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New car purchase

Kelly Jeep Chrysler is great, from the people working there to the vehicles they sell. Big shout out to my sales rep Scott Lassiter. I will defintly be sending my friends to see him for a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you DIMA1130, it's great to hear Scott took such good care of you. Congratulations on your new purchase, and thank you for both your review, and your recommendation - it means a lot to our dealership.

Traded in Cherokee for Grand Cherokee Overland Summit

After a previous extremely bad experience with a salesman who is no longer there, I reluctantly went back to Kelly Jeep to look at a used Grand Cherokee Overland Summit. We had a fantastic salesperson Kevin Doherty that worked with us to get us into the car we were looking at. It was a far, far better experience than the last time. I would recommend Kevin Doherty to anyone looking for a straight talking no bull salesperson that will work to get you in the car of your choice. Thanks Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us a chance to work with you again DKRAFTON, we're so sorry to hear about your past experience. We are overjoyed that you gave us the opportunity to earn your business, and we thank you for the kind review. Congratulations on your purchase, and we look forward to helping you again with any of your needs.

Five Stars to Kelly Jeep!

Working with Yamen was wonderful! He totally made it easy to lease my brand new 2016 Jeep Cherokee!!! I had a great experience and I would definitely go back to Yamen to buy or lease my next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Linda, thank you for working with Yamen and our Kelly Jeep Chrysler team on your new Cherokee. Congratulations, what a great choice. We hope you continue to love your new purchase, and if there's anything Yamen or our team can do for you, please let us know. Thank you Linda!

Great salesman

Second car I bought at Kelly jeep went from a compass to a Cherokee love my new car. I worked with Yamen Delaji this time and he made sure I knew everything about the car I bought he is so thorough and very informed with the cars he sells

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review Lorraine. Congratulations on your new purchase, and we look forward to helping you with all your vehicle needs in the future.

Above and Beyond Customer Service

My experience here at Kelly Jeep was phenomenal! I was referred to Yamen Dallaji by a friend who insisted he was the best at this dealership! Boy were they right on the button. Yamen greeted me as soon as I walked in. He approached me with a smile and a curtious manner. He is very attentive and listens to what I have to say as a customer. I did buy a vehicle from here and I love it. This is all thanks to his hard work and positivity. He is by far the best and Jeep is lucky to have him! Thanks Yamen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We feel it's very important to listen to our customers' needs Rhita, and we're glad to hear that Yamen was so helpful during your visit. Thank you for working with our Kelly Jeep Chrysler dealership and we look forward to working with you again soon Rhita. Take care!

Great Customer Service

My experience here at Kelly Jeep has been wonderful thanks to Yamen Dallaji. He greeted me as soon as I walked in and from that moment i knew I was in Good hands. I want to thank Yamen for his superb knowledge in helping me purchase my car and he is by far an asset to this team! I will send more friends and family to him 100%.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for both working with our dealership Amal, as well as leaving our team a review. We're so happy to hear that Yamen made your experience so enjoyable. Please let us know if we can help you again!

Exceptional customer service in every possible way

My purchase here At Kelly Jeep was Above and beyond! Yamen Dallaji is by far the best sales man there is. Jeep is lucky to have him, as I believe, he is a great asset to their team. He always has a positive and trustworthy manner. I always send my friends and family to him when purchasing a car because i truly believe he gives you the ultimate car buying experience. 5 stars for him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We love hearing that Amanda, thank you for working with Yamen and our Kelly Jeep Chrysler dealership in Lynnfield. Please don't hesitate to reach out if we can help you again Amanda.

The whole experience exceeded my expectations!!!!!!!

"We make it easy" was definitely the experience I had. I had found the car I was looking for on CARSRUS. This website informed me that I would be receiving a response from at Kelly shortly and I did. I explained to Erin that I was interested in the Jeep Compass but had some credit issues. She said come in and Lucas he will help you out. As soon as I got in the door Nickolas Amoroso was their to greet me with a friendly smile and asked to help me. I told him Erin said I was to ask for Lucas. Lucas came over with a huge smile as well and said Nick was the person who could definitely help me. HE DID AND MORE. We looked at the Compass and got inside. He said it was a 2 wheel drive. I was disappointed but I only want a four wheel drive. He found me a Ford Escape, with low mileage, 4 wheel drive. & within my price range. We test drove it and I feel in love with the car. Nick made me feel very comfortable, didn't ask questions regarding credit or anything he let Tom MacDonald & Lucas work their magic. Tom preformed a miracle for me. With my credit situation he was still able to get me 72 month financing, gap insurance and tire/replacement warranty. Next thing I knew I bought myself a new car. The whole experience truly exceeded all my expectations. I highly recommend this dealership,,, truly wonderful people!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Lucas, Nick, and our team helped you find a car that was perfect for your needs RJANVRIN. Thank you for your feedback about our dealership and our service, we always try our best to provide you with the easiest, honest, guaranteed service around. If there is anything else we can do for you and your Escape, please reach out to us right away. Thank you RJANVRIN - congratulations!