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Kelly Jeep Chrysler

(1,421 reviews)
Visit Kelly Jeep Chrysler
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 381-2794 (866) 381-2794
Used (877) 497-0535 (877) 497-0535
Service (877) 219-7155 (877) 219-7155

Reviews

(1,421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Jeep Chrysler from DealerRater.

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Excellent Customer Service

this was the first time I felt I wasn’t dealing with someone trying to push a car on me, the staff were understanding of our needs and all were very professional and extremely nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easygoing Process

Our salesperson (Chris) was knowledgeable, sincere, and easygoing which made the sales experience low key and easy. I would recommend Kelly Jeep to anyone looking for a Jeep on the North Shore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Yamen - repeat customer

I’ve worked with Yamen on two separate occasions, and received great service both times. Both times Yamen took a consultative approach and helped me narrow down options, made suggestions, but never applied unwanted pressure. Friendly guy and helpful salesman. Samantha helped coordinate my visit (and was patient & understanding when I had to reschedule) so I was able to get settled, grab a coffee, and get the process started with zero wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Summer a/c

My wife dropped off our Cherokee the a/c had quit she had a good experience with the service manager and the work was done in about a day. Thankfully it was covered so free of charge. We had had many similar experiences with Kelly Jeep. Keep up the great service. Much appreciation. Kathleen & Bill Hirst

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always Great Service

This was my second time at Kelly Jeep working with Yamen and I plan to do so again for my future cars. Always helpful, friendly, and upfront with their prices. Yamen and the rest of the staff went out of their way to make sure they give all the information available, answer all questions, and made everything easy and transparent. Yamen is always extremely patient and never pushy, and does everything he can to make sure you're happy with your purchase. I've referred several people to Kelly Jeep and everyone has been more than happy with their experience. I've always done my research and compared other dealers in the area and no one can beat them on prices, but more importantly no one offers the great customer service and overall comfortable and easy car buying experience like I've had with Yamen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Never Disappointed

This dealership is the best! Get there now! Don’t consider going anywhere else. They make me feel like I’m the only person there. Amazing! Like a princess!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian Kelly Jr great to work with.

I would highly recommend Brian Kelly Jr and his team to any of my friends and family. Dealt with Niko in sales. Was in and out of there in an hour. No stress!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Two for One

My wife and I came into Kelly looking to trade in our Grand Cherokee SRT for two Cherokees. We worked with Yamen and everything went great. Super nice, respectful, helpful, knowledgeable and did everything he could to get us where we wanted to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi Mike! Congratulations to you and your wife on your new Cherokees! We're glad that Yamen was so great to work with and was more than helpful regarding your trade-in. Thank you for sharing your review with us!

Great experience

I had a great experience purchasing my Jeep today. Chris our salesman, Robert the finance person and Tim were all very helpful, pleasant.and made the whole process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that, Peggy! It is great to know that Chris, Robert, and Tim were all so helpful and made your experience nothing but positive. Enjoy your new Jeep!

Great salesperson

Pholy not only met but exceeded my expectations He made the experience simple and helped answer all my questions He provided great customer service and found me the right car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.