Reviews
Another great experience with Kelly!
After buying several Nissans from Kelly, I just bought my first Jeep from Kelly. From the moment our salesman Nick held the door open for my wife and I until I drove away with my new Jeep Cherokee, the experience was first class. Nick was extremely helpful in explaining the different models and options. He was knowledgeable and easy to talk to. The test drive went well and Nick made sure I got a real feel for the car. The process to buy the car went quickly and was stress free. The Finance Manager (I'm sorry I forget his name) was also very personable and easy to deal with. When I picked up the new car a day later, Nick spent enough time to make sure I understood the intricacies of my new Jeep. I really appreciated Nick telling me to cll him if I had any questions or I ran into any problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2016 Jeep Grand Cherokee
My brand new car broke down the other week and with all the issues I went through, James was able to help me get it towed there with no issues despite all the calls and anger I got from other tow companies just to get it at that dealership. James was able to accommodate everything for me and get my Jeep to that dealer. Bruce took very good care of my car, called me to give me frequent updates, and at the end gave my car back in beautiful clean condition. He was also able to accommodate me with a rental so I wouldn't be missing a car. This whole episode with my brand new car breaking down due to a fuel pump misfunction gave me lots of stress but they were still able to make it a good experience and fix my car promptly. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad I chose Kelly
We worked with Kevin Doherty and he was a pleasure to work with. He helped us get through a couple of bumps (my fault not theirs) with leasing our new Jeep, and all the while kept us in good spirits, he has a great sense of humor. Thanks Kevin!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome
Fast, efficient and courteous service. Could have gone to a dealership closer to home, but choose to frequent this location for the superior service. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
No pressure, treated with respect!
It was a pleasure dealing with Tim, Cristina and Pablo, all three are sincere and genuine. As you already know, that is a rarity in the automotive sales industry. I would not hesitate to recommend Kelly Jeep Chrysler to anyone! Thank you for treating me with respect, Walter
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional and exciting!
We don't buy cars very often. This was my second car that I purchased here. Everything went nice and perfect. Leny made an appointment. Pablo was able to read my mind and showed exactly what I needed. Used Car Manager (don't know his name) calculated the value of trade-in (14 years old Jeep) lower than I expected, but it's ok. Cristina went over my financing options and was very professional and convincing. I and my wife are very happy with our new Wrangler.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome Dealership
My salesman Justin Short was awesome he knew his stuff and he explained everything to me im glad and happy that i bought a Jeep from Kelly Jeep and from Justin Short everyone there was great and awesome my service guy Saba was awesome too he explained to me when i brought in my Jeep for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
service call
Service was prompt. Associates were friendly. Waiting area was clean.No pressure regarding additional maintenance procedures. Would, and have, recommend Kelly Jeep to others for sales and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
Had a great experience at Kelly Jeep. My family has bought many vehicles from them and we continue to experience nothing but top notch service. Kevin Doherty happened to be our sales guy and he really took care of us. Came out of there with a 2015 Grand Cherokee Overland, might as well have been brand new. Kevin was patient and helped us find the right Cherokee for me. Gave me a good trade value for my 11 year old Yukon Denali and gave us a more than fair market value sale for my new cherokee. Highly recommend Kelly, they "make it easy!" I also have to give a big thanks to Tom MacDonald and Andrew Turransky. Thanks Kelly Jeep in Lynnfield, look forward to doing more business in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Employees
Whenever I am there for service the tech explains everything in detail, keeps me updated on the progress of my repairs and lets me know when it is ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
