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Kelly Jeep Chrysler

(1,421 reviews)
Visit Kelly Jeep Chrysler
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 381-2794 (866) 381-2794
Used (877) 497-0535 (877) 497-0535
Service (877) 219-7155 (877) 219-7155

Reviews

(1,421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Jeep Chrysler from DealerRater.

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Another great experience with Kelly!

After buying several Nissans from Kelly, I just bought my first Jeep from Kelly. From the moment our salesman Nick held the door open for my wife and I until I drove away with my new Jeep Cherokee, the experience was first class. Nick was extremely helpful in explaining the different models and options. He was knowledgeable and easy to talk to. The test drive went well and Nick made sure I got a real feel for the car. The process to buy the car went quickly and was stress free. The Finance Manager (I'm sorry I forget his name) was also very personable and easy to deal with. When I picked up the new car a day later, Nick spent enough time to make sure I understood the intricacies of my new Jeep. I really appreciated Nick telling me to cll him if I had any questions or I ran into any problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

2016 Jeep Grand Cherokee

My brand new car broke down the other week and with all the issues I went through, James was able to help me get it towed there with no issues despite all the calls and anger I got from other tow companies just to get it at that dealership. James was able to accommodate everything for me and get my Jeep to that dealer. Bruce took very good care of my car, called me to give me frequent updates, and at the end gave my car back in beautiful clean condition. He was also able to accommodate me with a rental so I wouldn't be missing a car. This whole episode with my brand new car breaking down due to a fuel pump misfunction gave me lots of stress but they were still able to make it a good experience and fix my car promptly. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Glad I chose Kelly

We worked with Kevin Doherty and he was a pleasure to work with. He helped us get through a couple of bumps (my fault not theirs) with leasing our new Jeep, and all the while kept us in good spirits, he has a great sense of humor. Thanks Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome

Fast, efficient and courteous service. Could have gone to a dealership closer to home, but choose to frequent this location for the superior service. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.

No pressure, treated with respect!

It was a pleasure dealing with Tim, Cristina and Pablo, all three are sincere and genuine. As you already know, that is a rarity in the automotive sales industry. I would not hesitate to recommend Kelly Jeep Chrysler to anyone! Thank you for treating me with respect, Walter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very professional and exciting!

We don't buy cars very often. This was my second car that I purchased here. Everything went nice and perfect. Leny made an appointment. Pablo was able to read my mind and showed exactly what I needed. Used Car Manager (don't know his name) calculated the value of trade-in (14 years old Jeep) lower than I expected, but it's ok. Cristina went over my financing options and was very professional and convincing. I and my wife are very happy with our new Wrangler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Dealership

My salesman Justin Short was awesome he knew his stuff and he explained everything to me im glad and happy that i bought a Jeep from Kelly Jeep and from Justin Short everyone there was great and awesome my service guy Saba was awesome too he explained to me when i brought in my Jeep for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

service call

Service was prompt. Associates were friendly. Waiting area was clean.No pressure regarding additional maintenance procedures. Would, and have, recommend Kelly Jeep to others for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Great Experience

Had a great experience at Kelly Jeep. My family has bought many vehicles from them and we continue to experience nothing but top notch service. Kevin Doherty happened to be our sales guy and he really took care of us. Came out of there with a 2015 Grand Cherokee Overland, might as well have been brand new. Kevin was patient and helped us find the right Cherokee for me. Gave me a good trade value for my 11 year old Yukon Denali and gave us a more than fair market value sale for my new cherokee. Highly recommend Kelly, they "make it easy!" I also have to give a big thanks to Tom MacDonald and Andrew Turransky. Thanks Kelly Jeep in Lynnfield, look forward to doing more business in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Employees

Whenever I am there for service the tech explains everything in detail, keeps me updated on the progress of my repairs and lets me know when it is ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.