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Kelly Jeep Chrysler

(1,421 reviews)
Visit Kelly Jeep Chrysler
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 381-2794 (866) 381-2794
Used (877) 497-0535 (877) 497-0535
Service (877) 219-7155 (877) 219-7155

Reviews

(1,421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Jeep Chrysler from DealerRater.

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Ease of purchasing

It was a great experience working with Mike. He is very professional and knowledgable about the Jeep products he is selling. He has only been working in this industry for 6 months, but one would never know it. My experience purchasing the car with Mike as my sales guy was very positive. I would recommend that if you are heading to Kelly Jeep, to ask for Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Recall repair

I came for recall. The staff were friendly and hospitable and resolved the problem. I was able to promptly obtain an appointment that accomodated my schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

30K mile service

Check in process was very quick. Bruce recommended a few other service items but didn't push. I was able to get a free rental with a Kelly Jeep coupon and use a 10% off coupon as well. Car was ready by 3pm and returning loaner car and picking up my car was done in a matter of minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Worse experience

I have had taken my jeep to get fixed multiple times there and never had a good experience. Say it's fixed and when I go back to complain they think I'm dumb and don't know what I am talking about

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Cherokee service

Artis was attentive and courteous. Unfortunately, when I got home I realized one of the problems is still not corrected. I believe they tried to do everything and they assumed it was fixed, but the problem (a very minor one) is still occurring.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Superb online transaction for a new Chrysler Pacifica lease

Extremely positive online purchase (lease) experience for a 2017 Chrysler Pacifica. We worked with Leny via e-mail and then with Kelley (Sales Mgr) and finally with Chad for the paperwork and delivery. Everyone we worked with was a pleasure to work with and we were especially pleased with price for the vehicle. Highly recommend this dealership for purchasing/leasing a new Chrysler. Our experience was purchasing online, not walking in to the dealership directly. We had already done significant homework on the vehicle we wanted and price we wanted to pay prior to contacting them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Great Experience

Mike was extremely informative and friendly. He was able to answer every question efficiently and made my first car buying experience an easy on. Would highly recommend working with in the future.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Deal and SUPERB Customer Service!

Hello there, My wife and I purchased a pre-owned 2014 Ford Taurus on 2/17/2017 from this dealership. Our service rep was Steve Sirois. This deal could not have gone any smoother. Steve was greatI He answered all our questions with patience and ease, exhibiting the utmost in professionalism. He worked with us on the price so that we all went home with huge smiles. No stress, no hassle. It truly was a pleasure! Also, we had a concert to go to that night all the way down in Providence (while facing the Boston traffic) and Steve and his team literally worked their butts off so that we could still get the the show on time with the new vehicle. Steve and this dealership rocks. Don't go anywhere else! Thomas and Carol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service

Thorough and fast. Great experience. Will return there again. Good price. Car done really quickly. Very friendly and professional service person . Will recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Perfect amazing easy going fair

I got a wonderful car from a wonderful dealership. Thanks for the perfect help finding my dream car. I will always come back to you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.