Kelly Jeep Chrysler

Artis was very professional during the time my jeep was in service and kept me informed every step of the way. He also made sure I had a loaner car.

I have had my Jeep Cherokee for a week now. A very nice SUV. My salesman Dave Strazzere was very friendly and knowledge. I had never leased a vehicle before and he showed me all of my options. I highly recommend Dave and this dealership. Overall A+

Erin kept in touch with me until I was ready to come down. Justin Short was very professional and courteous. He was on time for our appointments. He was very knowledgeable about the Grand Cherokee limited, and answered all my questions.

This is my second jeep, yamen always takes care of me, I have also sent friends and family by and he's treated them with the same respect. I'll be back to see him for my next Jeep for sure!

In February 2014, I had the water pump replaced. In June of this year, 2015, I had to have the water pump replaced again, this time after being stuck on Interstate 89 in Vermont. We had to be towed to Burlington, VT. Almost immediately following this repair job, the car began stuttering, idling rough, and the check engine light came on repeatedly. So, we took in the 2011 Jeep Liberty for repairs. They looked at it, did $1000 worth of repairs and said it was done. Well, a week later the check engine light came on again. Well, we took it in for the fourth time in November for the same problem. The claim was that the cylinder head was 'warped,' and that, along with the head gasket needing replacing. A $1900 repair. (This is now $3000 plus the five hundred for the water pump in June.) Well, a week later, the check engine light came on again! So by this time I'm very aggravated at Kelly Jeep, Lynnfield, MA's service department and I called the service manager, telling him that I didn't think I should have to pay anything for this fifth repair visit for the same problem. They fixed it for nothing, but it turned out to be the oxygen sensor, something I suggested almost two months ago (early October) to the Kelly Service Representative assigned to our case. The car may be fixed now, but why did it take them four months and over $3,000? At the moment, I'm not only not likely to recommend Kelly's service department, I'm likely to tell people to never buy a car from any Kelly dealership. Personally I think I should be given a refund of at least half, maybe more, of the $3,000 I spent, especially since an oxygen sensor costs maybe $50.

Went to Express Oil change on Saturday morning. No appt needed. I was in and out in 35 min. During this time I used the free wireless in the waiting area to catch up on items. Perfect service!

They went over and above my expectations in checking out everything I was concerned about snd really listening to what I described was happening and when I bought the car Justin short was such a gentleman and knowledgable and precise it was such s pleasurable experience and I was able to get everything I asked for . And in service Artis was all of the above snd he really listened and also I got a loaner for the day ! It was wonderful !

I had the great pleasure of meeting Bruce from the Service Department. My check engine light came on and I went in without an appointment. He told me he didn't want me to drive the car and provided me with a loaner vehicle. Within a day he had the car repaired. I was amazed at his concern for my well being. Great service and great attitude. Thanks!

Thank you Bruce for your service. You were quick and responsive. I appreciate you taking the time to explain the recalls and what's being worked on.

Service employees worked hard to ensure that my service was nothing short of superior. They listened to my concerns and made sure I was satisfied.