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Awesome VW Team
After some horrific experiences from car dealerships over the years, we found a new home with Bob Gale at VW. Both Bob and Kathleen D. in the business office are absolutely awesome. In one month, we bought not one, but two vehicles from them. We highly recommend this group!
Bob Gale and Kathleen D. at VW were absolutely awesome!...
Bob Gale and Kathleen D. at VW were absolutely awesome! Our bad experiences from dealers past have been negated by their professionalism. We not only bought one vehicle this month from them, but we also came back to purchase another. Both sales were high quality!
Worst customer service I've dealt with in the last 15...
Worst customer service I've dealt with in the last 15 years of me purchasing vehicles at any dealer. They either don't anser calls or tell you they will check on it and never return the call. Somehow no matter what time of day or what day of the week you call they do not have a manager available. I litteraly ended up asking the receptionist for a manager or supervisor in any depatrment and of the 8 different people I was told I would be transfered to not a single one answered the phone. They are only attentive in the begining with attempting to make the sale but after that you don't exist anymore and don't warrent their time or asistance. I Would not recommend doing business here unless it's a new vehicle with a warrenty that would allow you to not have to return to them at all for anything whatsoever.
I give them a two at best. There is a reason this place...
I give them a two at best. There is a reason this place hasn’t received a higher rating for their Service and Repair department since 2018. The people staffed as service advisors offer no advice, to me anyway. They are prompt to quote policy. I walked in, stated my business, which was to obtain an oil change, and was told the next advisor would help me. When I got to the guy’s station, he tore off a piece of. scrap paper and gave me the number to call to schedule an oil change. So I am physically standing there but these guys don’t make appointments I guess. I called the number when I got home, and scheduled the appointment with Diane for first thing the next morning. I can only assume they gave me an oil change, there’s no way to check. I drove my car less than 1,000 miles in 14 months, so it’s not dark or used looking on the dip stick. That is where I am at with the trust level here. I’ve been taking my VW there since I bought it there 6 years ago with one exception when I tried another VW place. My oil change cost me $151.42. They told me this when I dropped off, but since it’s been over a year and less than 1,000 miles since the last oil change how was I supposed to remember how much an oil change is? I thought it was high, but what am I going to say? “No, too expensive” after I already have the appointment? There was no question on whether I was using a coupon, or some sort of discount. Probably because there isn’t a coupon or discount. They charged $64.94 for labor. The oil change “parts” were $77.07, the remaining was tax. I hope to sell my VW before ever having to go to this place again. I don’t think I’ve really ever had a good relationship with any of the advisors there. They always appear to do the basic. They aren’t rude, just indifferent. I received an email that my car was ready for pick up, the service is done and to text them 45 minutes before you pick up your car. No telephone number to text back to, so I tried what I found on the correspondence, but received nothing back. I then called and left a voicemail for the advisor, but I didn’t get a call back. When I get there to pick my car up Kevin tells me the cashier is in the next building at Porsche. He couldn’t tell me that when I dropped off? They seem to know everything but will only share a tidbit at a time, making you feel uncomfortable for not being familiar with how it works. (Earlier this year, I was scheduled for an oil change on a Saturday by one of their brilliant people answering the phones at the 800#. When I arrived, I found out they aren’t even open on Saturdays for service.) Maybe it isn’t their intention to make you feel stupid but that is how it comes off. I’m well for “supporting” the larger “Cherry Hill Imports (VW) family” except after the repeated customer service defects over the years I don’t think they are deserving of my money. I love my car, but I can’t stand getting it serviced here or at Turnersville, which is quite far from me. I don’t mind paying a premium price for a service, but there has to be some value there or some customer satisfaction component overall and there just isn’t. The best thing that happened was that the guy with the electronic clipboard who initially greeted me and got me in line for the advisor was real nice, explained there was a guy in front of me and that he would be with me momentarily, right after he got the customer ahead of me going. which he did. Unfortunately, I didn’t catch his name. Who would guess that would be the best thing to happen? Thank goodness their bonuses aren’t tied to customer satisfaction or trust levels!
Very professional, engaging, knowledgeable. We highly...
Very professional, engaging, knowledgeable. We highly recommend the dealership. It was a great experience working with all of the staff. No pressure and extremely professional.
Very poor customer service. No attention to detail and...
Very poor customer service. No attention to detail and expensive labor prices. None of the services mentioned in bill were actually addressed. Never picks up customer calls and not even bothered to call back. Terrible service.
Nice Cars but Bad Services\
Bought 2016 Porsche Panamera back in September which I love but the service during the purchase was horrible. For one, only driven the car couple times. Tags expired and dealership refuses to give me another Temporary tag. Every request was denied. I was told that the tag was valid for 90 days but that didn't stop the policeman from giving me a $110 in VA. Delaware requires a vehicle inspection but because of the false information, I didn't complete it until a month afterwards. This information could had been giving to me by my saleswoman Jackie Rose but I haven't spoken to her since I purchase the vehicle. She hasn't return any of my calls to both her cell phone and office line. I think she's worried about the T-shirt and key chain she promised me but I already went to another Porsche dealer and purchased one. In fact, no one has ever return my phone calls. To spend 75K on a car and not get any assistance is unbelievable. I never had this treatment at any other dealer. So yall can keep the T-shirt and key chain but I do want my tags. Hopefully I'll get to drive it by Spring again. I noticed another review regarding the tags so this is common with this dealership. WARNING DO NOT GO HERE
Very poor service and doubt the technicians are...
Very poor service and doubt the technicians are certified. Service beware!!! Aftermarket parts used substituted for oem. Get everything in writing up front with price and part numbers used along with Warranty and at your own risk.
Very Poor Customer Service and Follow Up On Past Customers
We have filed a formal complaint with Porsche North America The Owner Amanda has not return any calls with myself or Porsche North America their sales were 8 cars last month Which is pathetic we do not see great things coming from this dealer ever again the General Manager is the Most disinterested manger of Brand Porsche in the USA and very condescending. The Follow threw and follow up is non-Exsiting and they offer a bad vibe just being in their showroom. I will not be ever dealing with them again
First wonderful car buying experience ever!
This was the nicest, easiest experience we’ve ever had with a car! Most of the process was done over the computer and they gave us everything as promised! Bob Gale was wonderful to work with! I would recommend this dealer to anyone!