Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
Average based on 234 reviews.
  • EXCELLENCE FROM BEGINNING TO END OF PROCESS!!!!

    Came into the establishment with a sense of urgency and ended up connecting with a team who were the same. The entire process was quick, and witho...


    Show Full Review

    Came into the establishment with a sense of urgency and ended up connecting with a team who were the same. The entire process was quick, and without incident. Gene and his team made this a better experience than I could've imagined. My lady was with me and also wants to purchase a vehicle after witnessing the great customer service from everyone at Philly Auto. I will refer EVERYONE I know to these guys. Again, overall great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • New car

    We spoke to Gene on the phone before arrival. He had the car cleaned and ready to go. The staff was friendly and prompt. The process was quick an...


    Show Full Review

    We spoke to Gene on the phone before arrival. He had the car cleaned and ready to go. The staff was friendly and prompt. The process was quick and painless. I would definitely recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Happy Customer

    very happy with the customer service at philly auto.


    Show Full Review

    very happy with the customer service at philly auto.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • AMAZING CUSTOMER SERVICE!

    i found a 7 series bmw which was my dream car. i called in and had the pleasure of speaking with DINA! her amazing customer service i didn't think...


    Show Full Review

    i found a 7 series bmw which was my dream car. i called in and had the pleasure of speaking with DINA! her amazing customer service i didn't think twice about buying. she had me in and out in 2 hours with my dream car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • They could care less...

    It started out that I was looking for a very particular Jeep Grand Cherokee Limited when I finally found one at this dealership. I immediately en...


    Show Full Review

    It started out that I was looking for a very particular Jeep Grand Cherokee Limited when I finally found one at this dealership. I immediately enquired about the vehicle and requested the carfax. The sales woman Dina, was actually pretty responsive and given the reviews that I had read, it seems to show that they are attentive to future customers. After about a week of communicating back and fourth about the vehicle I scheduled a time to come down and check out the vehicle. I talked to my father in law and he said he would bring me down in his tuck and trailer the Jeep back home. So far everything was lining up, I emailed Dina and made sure the car was still available and to have a 48 hour hold put on the car that we agreed would be fair considering I was coming from Boston, about a 250 mile trip one way. I even had a chance to talk to the sales manager Rob, who said it was no problem and he would put a hold on the car for me. We left Saturday morning and started the drive down there. About 10 minutes from the dealership I get a call from Dina, asking if I was still coming and if I was ready to take delivery of the vehicle. At this point, things seem good, but not 2 minutes later, she called me again and says "hold on a minute", put me on hold and put Rob the sales manager on and he tells me that the car isn't here and it's at the body shop having the hood re-painted. I'm a little confused at this point as I distinctly remember that we had a conversation about having the car on hold. We arrive at the used car lot and met with Dina, she passes me off to Rob who tell me this ridiculous story about how one of his guys took the car to the body shop last night without telling anyone, did I really just drive 6 hours for nothing? They told me to come back on Tuesday like I lived around the corner and that they would give me a small discount on the car, wow. At the end of the day the incompetence of the people that work here truly shows. Kind of makes me wonder what other kind of hidden damage is on this car and all of their cars. If your coming from out of state I wish you good luck. Found a jeep that had what I was looking for from a different dealership on the way home so that worked out. I don't recommend this place due to the lack of internal communication and incompetence.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • UNMITIGATED DISASTER

    THIS DEALERSHIP IS AN UNMITIGATED DISASTER and the salespeople are DISHONEST! We drove all the way there from our home in Maryland to view a vehi...

    Dealer Response

    Thank you for letting us know about your recent experience with Philly Auto. I apologize if our services did not meet your expectations and apprec...


    Show Full Review

    THIS DEALERSHIP IS AN UNMITIGATED DISASTER and the salespeople are DISHONEST! We drove all the way there from our home in Maryland to view a vehicle that they had advertised on Car Gurus. We spoke in advance to a salesman named Collins and let him know that we were on the way to view and purchase the vehicle if we liked it. He called to ask us if we were interested in credit repair and we told him no, that in fact, we had excellent credit. He then let us know that he would move the vehicle to the front so that it would be available for our inspection when we arrived. We arrived at around 3pm that day (a Saturday) and instead of being shown the vehicle, we were passed off to the sales manager who immediately raised the issue of our financing with them. We told them that we were not interested in their financing and that we were ready to purchase the vehicle with our own funds provided that we were happy with its performance. He seemed to be very disappointed with this response and called another salesman over to take us to the vehicle which was on another lot. When we got there we were surprised to see that the vehicle was still parked three cars deep on the lot which appeared to belong to another dealership and was chained shut. We inspected the parked vehicle and then asked them to bring it out so that we could test drive it, but the salesman told us that he wasn't allowed to let us test the vehicle unless we definitely wanted to purchase it. My husband mentioned that we had driven 2.5 hours to get to there and had every intention of purchasing the vehicle if it checked out, and furthermore, Collins had told us that he would have the car waiting for us. He then told us that we would have to start the purchasing process before test driving the vehicle! We could not believe this! We have never had such an experience before in connection with a vehicle purchase and immediately suspected that something was wrong with the engine or transmission that they just didn't want us to discover. The salesman said that we should just purchase it and bring it back within 30 days if we had any problems. We told him that this was a ridiculous way to purchase a car and that we would not want the inconvenience of having to drive back and forth in connection with any issues. But he told us that his manager would be "mad" at him if he permitted us to test drive the car so we left in disgust. To add insult to injury, we keep getting emails from them asking us if we are still interested in the vehicle! We cannot believe that any of these people actually own this dealership or understand customer service. They seem to be a shady cast of characters and I would not recommend anyone purchase a vehicle from this place!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your recent experience with Philly Auto. I apologize if our services did not meet your expectations and appreciate you taking the time to share your concerns. Our core values at Philly Auto is to provide an exemplary level of customer service and create an exceptional car buying experience. Based on the events you describe, we did not meet those values. Your comments regarding customer service will be used for coaching and training our employees. I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you aboard.


    Hide Full Review
  • Very Good Service

    Dealers were friendly and service was very good. I would recommend their services to my friends.


    Show Full Review

    Dealers were friendly and service was very good. I would recommend their services to my friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great buy!

    I came to this lot due to all of the great reviews, least i can say is I am extremely pleased, Ron took care of me and my family and got us into a...


    Show Full Review

    I came to this lot due to all of the great reviews, least i can say is I am extremely pleased, Ron took care of me and my family and got us into a great vehicle we could afford, i will be coming back to purchase another very soon!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience!

    Recently I have been having trouble getting the biggest bang for my buck, I have looked everywhere for a good vehicle for my family and I finally ...


    Show Full Review

    Recently I have been having trouble getting the biggest bang for my buck, I have looked everywhere for a good vehicle for my family and I finally found one here, they were very friendly and patient with all of my questions, and i walked away with a car, never have i had such a great experience, i will definitely be recommending you guys to everyone i know, thank you so much.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great car, great price, great service

    Great car, great price, great service, but most of all great people. Mike Roddy helped me through my long distance purchase with care and professi...


    Show Full Review

    Great car, great price, great service, but most of all great people. Mike Roddy helped me through my long distance purchase with care and professionalism. Everything he told me about the car - true. Everything he said he would do, he did. I don't mind traveling to get the right car if I trust the person on the other side of the deal. And with Mike, this was never a question. Highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review