Reviews

4.4 out of 5 4.4
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 12, 2018

    Service was very prompt and repair person paid careful attention to details. He detected a crack in funnel feeding into window washer container and repaired... after getting my approval.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 11, 2018

    Bought a new Kia Stinger. Great car. Excellent quality. Like a rocket ship on wheels, although we don’t drive it that fast. Great buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 13, 2018

    The way the Dolan staff treats you makes you want to buy from them. I want to thank all the staff that help me and my wife out feel comfortable on our... new purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 9, 2018

    I dropped it off at 8am. They said it would be done by 2pm. Got a call before noon that if was finished. They washed my car too. Very happy with the dealership... thus far.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 8, 2018

    I was so lucky to get Ralph as my service writer. There were numerous challenges and hurtles involved in getting my warranty information , but he never... gave up. My air conditioning is so needed in the hottest July on record here. Thanks to Ralph I'm cruising cool again.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    July 31, 2018

    If you are looking for the worst customer service this is your place! I took my car in for some simple service work on a Friday and was told it would be... done by 2:00, I had to call them at 3:00 to check the status and was told it wasn’t done. I never receive a call back from them on Friday to pick my car up so I went down there Saturday and was informed then that the service department was closed and there was no way to get my car until Monday. I called and left message with 4 different people there (one being the manager on at the time) and I have still yet to hear a word back from any of them! I have bought my last 4 cars here and after this experience of being treated this way we will not come back to buy.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 25, 2018

    Ralph was super helpful and enthusiastic throughout the process of getting my car serviced. He explained everything to me very clearly. He called me often... with updates and made the process very easy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 20, 2018

    Advised of brand new recalls efficiently performed. Fantastic staff. Nice waiting area. Very pleased with KIA Reno. Very thorough job done and even washed... my car before delivering it to me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    Nick, Cody, John and John were all extremely helpful and tried to get me a good deal. Look at the picture, they succeded. I had narrowed my choices down... to the new stinger and one other high-performance luxury sedan. The other dealer was not willing to come around to any of my terms and Dolan's did. They were even able to surpass the deal that I was expecting. Two thumbs up!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    May 9, 2018

    I can get 3 oil changes in North County Kia for the price of one at Dolan Kia. The first time I wanted to ask if they had that deal here in Reno and the... woman laughted at me. I never went back until about a 2 years later (always taking my car back home for oil changes and and other maintainences) when my check engine light came on. It was $150 just to run a machine to say what might be wrong and gave me a price for that. Doing some research, not including labor, the price of the part was 4x less the price. The there was the labor fee... they wanted more than double what a regular machanic would ask. Plus, from a machanic grind of mine, Dolan doesn’t even do engine work... they outsource it to those normal . They like need to make money, I understand that, but to that degree is redicilous!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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