Dolan Kia

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 12, 2020

    It’s a great place, they are always so accommodating because I live 170 miles away and they always work me in! The place is so clean and they have a shuttle... if you need to go somewhere, everyone is very friendly

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Becki, it is a pleasure to work with you! Thank you for making the trip out to see us here at Dolan Kia. We look forward to your next visit!

  • 5.0 out of 5
    January 15, 2020

    First class dealership, Kyle is amazing. Worked his tail off to find the right vehicle for me (and I was very specific about what I was looking for) at... the right price. If you need a car call Kyle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kurtis, thank you for sharing your 5-star experience with our team members! We are thrilled to hear Kyle took great care of you and helped you find th...e perfect vehicle. We look forward to seeing you again at Dolan Kia for your first service visit!

  • 5.0 out of 5
    January 4, 2020

    Always a comfortable experience. Waiting area is nice. Of course we always check out the new cars. No pressure. Very professional but welcoming group... of people

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the five stars! We are pleased to hear that you enjoy spending time with us here at Dolan Kia. We look forward to your next visit!

  • 5.0 out of 5
    December 3, 2019

    Great dealer. I have always had wonderful service and the staff is very kind and professional. They do not reccomend repairs or service that is unnecessary.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the review! Nothing makes us happier here at Dolan Kia than hearing from satisfied customers, and we are pleased to hear that we lived u...p to our 5 star standard. We look forward to working with you again!

  • 5.0 out of 5
    November 21, 2019

    Great Folks! Very nice and professional! Everything was as promised... Love the fact that each service includes a car wash! I would recommend this dealership... to my friends and family! Did not like the length of time it took to complete the original purchase of the vehicle but then it is No different anywhere else!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your feedback about your experience at Dolan Kia. We really appreciate your compliments of our team and are glad to hear... that you drove home in a freshly cleaned car. Thank you for recommending our services! We hope you have a great weekend.

  • 4.0 out of 5
    September 4, 2019

    In for regular oil change and tire rotation, made time for me instead of a longer appt. Found a nail in tire and fixed it right away. Kept me informed... during the entire process. Great visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for posting about your recent visit to Dolan Kia! We are glad to hear that our team could take care of your tire repairs quickly. We hope to... see you next time!

  • 5.0 out of 5
    August 4, 2019

    I am very happy with my purchase. The crew of young guns is amazing . This team is outstanding . Shout out to Hannah . You are awesome. And another shout... out Brandon my sales rep, you are the best. Thank you for amazing car buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Celia - We love happy customers so this is great to read! Thank you so much for taking time out of your day to commend the Dolan Kia team. We hope ...you continue to love your new car. Safe driving!

  • 1.0 out of 5
    July 27, 2019

    I was given a recommendation by KIA for new brakes at a ridiculous cost. Got a second quote for half. Ended us taking my Kia to a trusted tire shop who... rotated and balanced my tires for free and determined my brakes are in perfect shape.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Trish, I'm concerned to see this feedback as our staff is trained to suggest necessary repairs. I'd like to address your concerns and make sure your t...ires are safe and will be reaching out soon. Thank you, Lucas Kunze - Service Manager - 775-353-6874

  • 1.0 out of 5
    July 17, 2019

    I would always go in for oil changes but in this recent visit the guy who was helping me didn’t have a clue of what he was doing. When I first dropped... it off, he kept having to ask for help. Took about 10 minutes to get it checked in. When I went to pick it up he was telling me that my car needed some more servicing, when I asked him why he didn’t even know what else to say from there either.. If he’s the face of Dolan Kia at least inform him more on what he’s going to need to say to customers. Pretty upsetting and I am not sure if I should go back to this location.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ricardo, this is not the impression we wish to leave on our customers and I can understand your frustrations. I would like to talk to you about how we... can make up for this situation Would you please give me a call? Thank you, Lucas Kunze - Service Manager - 775-353-6874

  • 5.0 out of 5
    June 15, 2019

    Service worker was helpful with 60,000 mile service, estimated time, called about additional things that needed to be taken care of and asked permission.... Informed me of needed future servicing. They offered free transportation and snacks. Got car back faster then estimated. Good job.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Mark! Thank you for your review of Dolan Kia. I'm so pleased to read about your positive service appointment with our team (especially about those ...snacks!). Customer service is so important to us and I hope we can work with you again soon. Thank you for your business!

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