Skip to main content

Monster Motors

(208 reviews)
Visit Monster Motors
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 10:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
(517) 879-4959 (517) 879-4959

Reviews

(208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monster Motors from DealerRater.

Want to share your experience with this dealership?

Write a review

Monster Motors 5 stars!

Was a great experience working with Monster Motors. From start to finish the whole process was smooth and the salesman Tom was great. I will tell everyone to run to Monster Motors when car shopping and ask for Tom! Or just say " I know a guy!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

No ethics

Was working on purchasing a truck from them. Decided on a price and moved forward. Filled out the credit app and and they pulled my credit (ding on my credit score). next morning I call to ensure we are closing the deal that day, and they sold the vehicle the night before...Their word means nothing.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 6 found this review helpful. Did you?
Yes No

Pleasant dealing

I worked with Tom and Ashley and they were both wonderful. Very knowledgeable and listen to what I wanted. Didn't try to talk me into anything. Tom talked with me like he was really concerned I got a good vehicle which I did. Thanks Tom and Ashley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best truck selection and process around

They had just what we wanted. The selection of trucks on hand let us compare makes and models. Tom our salesman was amazing. We test drove a couple different trucks and decided. They were able to take our trade, and we drove home 2 1/2 hours with our new to us truck. We were from out of state, but they made the process easy. Thank you Tom and Monster Motors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Nice place

The staff was easy to work with. They are efficient and super quick (for a car dealer 😊) Trent was my salesman, he was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Nice buying experience

Everyone was friendly and everything was very efficient. My car was delivered to a state next door. They delivery people were awesome. It was a nice car buying experience for a change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience!!

Second used vehicle we’ve purchased from Monster Motors. Always good working with Hayden, our salesman. Also appreciate Ashley, his assistant. Issue with navigation but they’re taking care of. Great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience!

Great experience buying my first vehicle. Tom, Rich, and Jason were who I dealt with. Tom was a great salesman, anything I requested he responded promptly and honestly. Rich was great, offering me the best he could financially. Jason delivered my vehicle and overall a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

10/10

Overall a fast and painless process, the finance team worked with my specific needs as far as insurance and coverage. Andrew was awesome and answered all of the questions I had! 10/10 experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service from start to finish

I purchased a Subaru Hybrud Crosstrek from Brooklyn this June (2023). She was very friendly, helpful, no high-pressure, and patient. Richard was also very professional, and responsive with answers, negotiations and infromation. They drove the car a few towns away, so mthat y mechanic could look at it. I'd say they took care of everything from start to finish and some extras like new wind shield wipers, sprucing up, and delivered my car to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No