[{"id":587423,"firstName":"Sabrina","lastName":"Hernandez","titleText":"Sales & Leasing Consultant","emailTxt":"shernandez@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/a2fd9c4ccf84.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":586184,"firstName":"Mark","lastName":"Berman","titleText":"Sales & Leasing Consultant","shortBioText":"I have 4 years\u001a experience in Hyundai and Genesis sales. I love the product and have one at home in my driveway. I would welcome the opportunity to help you get one in your driveway.","emailTxt":"mberman@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/877affad0987.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486511,"firstName":"Emily","lastName":"Gomes","titleText":"Salesperson","shortBioText":"I am currently working on my bio but would be happy to assist you in your vehicle search.","emailTxt":"emilyg@imperialcars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/3dd40f2f39ee.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555936,"firstName":"Desiree","lastName":"Merola","titleText":"Sales & Leasing Consultant","emailTxt":"dmerola@imperialcars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/18b23b521315.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":556240,"firstName":"Jeff","lastName":"Tang","titleText":"Sales & Leasing Consultant","emailTxt":"jefft@imperialcars.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/801320790ce5.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486516,"firstName":"David","lastName":"Mello","titleText":"Sales Manager","shortBioText":"Dave Mello has been with Imperial for ten years. He started on the sales floor at our Chevrolet store and became a Manager in the Chrysler store in 2012 before moving to his current role as Sales Manager in our new Hyundai store. Dave is a twenty-five year veteran of the auto industry and prides himself on a no pressure, light hearted sales approach.","emailTxt":"davem@imperialcars.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/e7e5d64a4a8a.jpg","drDealerId":114097,"dealerEmpStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556242,"firstName":"Cameron","lastName":"Keith","titleText":"Sales & Leasing Consultant","emailTxt":"cameronk@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/86bdac3b7715.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528707,"firstName":"Julio","lastName":"Dos Santos","titleText":"Internet Sales Manager","emailTxt":"JulioS@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/cb88005572b7.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":528680,"firstName":"Santos","lastName":"Cruzado","titleText":"Internet Sales Manager","shortBioText":"I was born in Springfield, raised in Framingham, and currently reside in Worcester with my wife Mary and two daughters, Milena and Angelica, plus two dogs Wimpy and Max. Since graduating Framingham South High School in 1987, and ITT Technical Institute in 1988, I have been a paperboy, groundskeeper, baker, waiter, bartender, furniture salesman, bank teller, and US Army Reservist. In 1992 I started in the automobile business working in all aspects of the business including as a Salesperson, Inventory Manager, Truck Manager, F&I Manager, and Sales Manager. I\u001ave applied my past experiences to my current role in the most successful Business Development Center (BDC) in the country. I am bilingual and speak and write Spanish fluently. After wearing so many different hats in this business, I can relate to any situation you may be in and I\u001am ready to help! In my spare time, I am an avid sports fan who loves to travel and share time with friends & family.","emailTxt":"santosc@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/3c92ba5865b5.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":528700,"firstName":"Christopher","lastName":"Keene","titleText":"Internet Sales Manager","emailTxt":"christopherk@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/4dd7f9b8d1f4.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":587426,"firstName":"Lawrence","lastName":"ThornHill","titleText":"Sales & Leasing Consultant","emailTxt":"lthornHill@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/d24f594c4cf5.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528675,"firstName":"Lou","lastName":"Frasca","titleText":"Internet Sales Manager","shortBioText":"In my youth, I worked in manufacturing. The company I worked for sent me to college at the University of Wisconsin, then placed me firmly in management. Life was good. My field was Customer Service. Helping people was always a part of my life, raised that way, so it was a natural transition for me to the car business. Besides, it\u001as the right thing to do. After 18yrs, the company was bought out and I changed careers coming to work for Imperial Cars in Mendon. It is a perfect fit for me. Treating customers and folks in general with respect, is something that is expected here at Imperial, and rightly so, so I fit right in. I have always purchased my cars here as does my family. No old school sales tactics here. Customer satisfaction is job 1 at Imperial Cars. It\u001as all about the customer. I am proud to be part of the Imperial Family and to help carry the tradition forward in the little town of Mendon, small town America. Nothing like it.","emailTxt":"louf@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/69fbc1472cf3.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":561260,"firstName":"Marc","lastName":"Foley","titleText":"Internet Sales Manager","emailTxt":"mfoley@imperialcars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114097/employees/29c8078084b4.jpg","drDealerId":114097,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Imperial Hyundai

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 6:00 PM

Imperial Hyundai Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 6:00 PM

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since June 2017

Welcome to Imperial Hyundai the latest addition to the award winning family of Imperial dealerships.

...


Imperial Hyundai is conveniently located off Route 495. We have a large inventory of great new Hyundai models too choose from including the popular Santa Fe Sport, Tuscon, Elantra, and Sonata just to name a few. We also carry a huge selection of quality used vehicles all of which are backed by our Purchase with Confidence 5 Day Exchange/Return Guarantee.
Imperial Hyundai offers Bottom Line pricing so whether we give you more for your trade or charge you less for your vehicle our Bottom Line Price will be the best by far!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
222 lifetime reviews. Includes reviews of Imperial Hyundai from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 8, 2019

    Sabrina was amazing at helping me get set up with my new car after a car accident. She was friendly, polite, and kept me informed about every step of the... process so I wasn't left wondering what was going on or when my car would be ready. She made my experience easy and stress free! I would highly recommend Sabrina to anyone looking for a new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Erica:Thank you for your business and for taking the time to share your kind words about Sabrina and your experience at Imperial Hyundai. Sabrin...a and the entire staff here at Imperial truly appreciate it.Sincerely,Mike PennerGeneral ManagerImperial CarsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Sabrina Hernandez

    Sales & Leasing Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    September 30, 2019

    The purchasing process was great from the second our sales rep, Emily, greeted us on the lot. After a brief, but thorough review of my needs, Emily had... a few vehicles ready for a test drive. Mentioning the cars felt a little sluggish, when I returned from my next test drive she already had a v6 queued up for me. It was a little over what I wanted to spend, but Emily did a great job working with me and the finance managers to work the car into my budget. Very excited to take delivery of the car this week!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 28, 2019

    I would and will only buy from Luis Andrade, he is the most patient and honest salesman I have dealt with, and I’ve bought quite a few cars. He was very... patient to understand I was not going to buy the same day, and he answered all my questions. He even gave me an iPhone USB Cable for free for my apple car play. Thanks Luis

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Jessica: Thank you for your business and for taking the time to share your kind words about Luis and your experience at Imperial Hyundai. Luis a...nd the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

  • 1.0 out of 5
    September 29, 2019

    I called the dealership to make sure they had the 2 cars we were looking at on line and of course the salesperson on the phone said yes, they will pull... the 2 cars up front and they will be waiting for us. We drove over an hour to get there and they only had 1 car and couldn't locate the second one. The sales person started out with the internet price is only the internet price with a trade. If you don't have a trade the price automatically goes up a $1,000.00. I should have known right away to walk after that. We negotiated the price and came to an agreement on a 2018 Range Rover Evoque. At the delivery of the car, I asked the salesperson for the second key and he said, "oh no, so sorry, when I get back to the dealership, I will look for the key and mail it to you". The following day I called, and he said there isn't a second key, but he can place the order for a second key, and it would be at my expense. I said absolutely not, you just don't sell 2018 Range Rover Evoque's without a second key. I told the salesperson had he communicated that to me we would have made that part of the agreement. They had us signing all the paperwork for the vehicle and slipped in an addition form with small print stating some vehicles may only come with 1 key. They knew the vehicle didn't have a second key and didn't tell us upfront. The sales person apologizes for his lack of communication but now it will cost me around $400.00 for the key. We called the regional store manager and he could care less. Didn't want to hear what we had to say and said for us to text him. He said it's unfortunate we signed a form and it states some cars may only come with 1 key. Who buys a 2018 vehicle and only expects to get 1 key? Horrible customer service. BUYER BEWARE, do yourself a favor and go elsewhere!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 29, 2019

    Save yourself some time and DO NOT go to Imperial Hyundai in Milford, MA. I called the dealership to make sure they had the 2 cars we were looking at... on line and of course the salesperson on the phone said yes, they will pull the 2 cars up front and they will be waiting for us. We drove over an hour to get there and they only had 1 car and couldn’t locate the second one. The sales person started out with the internet price is only the internet price with a trade. If you don’t have a trade the price automatically goes up a $1,000.00. I should have known right away to walk after that. We negotiated the price and came to an agreement on a 2018 Range Rover Evoque. At the delivery of the car, I asked the salesperson for the second key and he said, “oh no, so sorry, when I get back to the dealership, I will look for the key and mail it to you”. The following day I called, and he said there isn’t a second key, but he can place the order for a second key, and it would be at my expense. I said absolutely not, you just don’t sell 2018 Range Rover Evoque’s without a second key. I told the salesperson had he communicated that to me we would have made that part of the agreement. They had us signing all the paperwork for the vehicle and slipped in an addition form with small print stating some vehicles may only come with 1 key. They knew the vehicle didn’t have a second key and didn’t tell us upfront. The sales person apologizes for his lack of communication but now it will cost me around $400.00 for the key. We called the regional store manager and he could care less. Didn’t want to hear what we had to say and said for us to text him. He said it’s unfortunate we signed a form and it states some cars may only come with 1 key. Who buys a 2018 vehicle and only expects to get 1 key? Horrible customer service. BUYER BEWARE, do yourself a favor and go elsewhere!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 23, 2019

    I dealt with Ms. Sabrina Loando-Hernandez in sales. She was warm, patient and personable. She made the whole process of buying a new car surprisingly... pleasant.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Animal:Thank you for your business and for taking the time to share your kind words about Sabrina and your experience at Imperial Hyundai. Sabri...na and the entire staff here at Imperial truly appreciate it.Sincerely,Mike PennerGeneral ManagerImperial CarsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Sabrina Hernandez

    Sales & Leasing Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    September 11, 2019

    My husband and I went looking for a new vehicle. Upon entering the showroom, Jonathan approached us and answered all of our questions. He kept us updated... throughout the entire process. We ended up purchasing a 2019 Hyundai Tucson and love it. Thank you Jonathan!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear Lynn:Thank you for your business and for taking the time to share your kind words about Jonathan and your experience at Imperial Hyundai. Jonath...an and the entire staff here at Imperial truly appreciate it.Sincerely,Mike PennerGeneral ManagerImperial CarsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

  • 5.0 out of 5
    September 9, 2019

    Salesman Patrick Goncalves very professional easy to work with, NO pressure at all Imperial Hyundai very lucky to have him in sales department. LOVE my... new 2019 HYUNDAI TUCSON!!! Desiree was very helpful with all the paperwork. Thanks again Peter Zukas

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear Paul:Thank you for your business and for taking the time to share your kind words about Patrick and your experience at Imperial Hyundai. Patrick... and the entire staff here at Imperial truly appreciate it.Sincerely, Mike Penner General ManagerImperial carsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Desiree Merola

    Sales & Leasing Consultant

    (4.7) 28 reviews

  • 5.0 out of 5
    September 9, 2019

    Patrick is friendly and easy to work with and paid attention to my requests. He is extremely knowledgeable of the Hyundai product. He was able to show... me the cars I would be interested in without wasting time on vehicles that were not of interest to me. He was able to explain and show me how to operate the features of the vehicles. This is the second car I purchased from Imperial and I've been happy with my experience on both occasions.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear Tom:Thank you for your business and for taking the time to share your kind words about Patrick and your experience at Imperial Hyundai. Patrick ...and the entire staff here at Imperial truly appreciate it.Sincerely,Mike PennerGeneral ManagerImperial CarsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Desiree Merola

    Sales & Leasing Consultant

    (4.7) 28 reviews

  • 5.0 out of 5
    August 28, 2019

    I went in with a strict budget in place and Sabrina never tried to push me out of that range. She showed me the best cars with the right price. She was... kind, considerate and never pushed me into making a quick or impulsive decision. The dealership is also very comfortable and everyone welcomes you with a smile. At the end we got a great car for a great price!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Stock 15:Thank you for your business and for taking the time to share your kind words about Sabrina and your experience at Imperial Hyundai. Sab...rina and the entire staff here at Imperial truly appreciate it.Sincerely,Mike PennerGeneral ManagerImperial CarsImperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment er can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.


    Worked with:
    Sabrina Hernandez

    Sales & Leasing Consultant

    (5.0) 10 reviews

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