Reviews
Everyone I met went above and beyond. As a first time new...
Everyone I met went above and beyond. As a first time new car buyer, I cannot say enough about how amazing everyone was. Bryson went above and beyond to find me the perfect car. I changed my mind about three times before finally deciding on the 2021 Sorento and Bryson not once gave me grief. He is knowledgeable, professional, and hysterical. Jim Ellis is lucky to have such an amazing sales rep on their team! Mike and Cris in finance were also fantastic. Very professional and very understanding! Thanks to everyone at Jim Ellis for making my first car buying experience so great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson, Mike & Chris were all great helps! Thank you again for your business and kind words, and we hope you love your new Sorento. Take care! - Madison Magnus, Customer Relations Manager
Amazing experience perfect customer service. I was so wow...
Amazing experience perfect customer service. I was so wow how easy the process was. I knew what I wanted going in an I left with just that!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Thanks the help I received from Camille was great. She...
Thanks the help I received from Camille was great. She kept me informed on what was going on and I feel went beyond to help with my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Service rep Lavar took great care of me. I had a very...
Service rep Lavar took great care of me. I had a very enjoyable experience as always. I was in and out in a timely fashion. Thank you KIA!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Sales associate, Alfredo is the BEST!
Alfredo is hands down the best salesman on the face of the earth. He is very accommodating, no pressure, and he knows his vehicles. There are not many sales people with his demeanour. I have him to thank for an easy and pleasant car buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Alfredo was a great help! Thank you again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager
Diana Bell has been an excellent Service Advisor. At one...
Diana Bell has been an excellent Service Advisor. At one point in her career she worked at the Kia location in Smyrna off Windy Hill Road and I've followed her to the Jim Ellis in Kennesaw. She kept me informed on what was going on with my car and went beyond to help with my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana has always been a great help! Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I had been looking at the Telluride online, comparing the...
I had been looking at the Telluride online, comparing the various dealers in the North Atlanta area. I noticed that dealers were charging a premium for the Telluride. I chose Jim Ellis Kia of Kennesaw because the Internet Price and the MSRP on the Window Sticker was the same. I contacted the dealer and they had one on the lot and I made an appointment with Ellie Meehan. When we arrived at the dealership, Ellie was with a customer who had arrived late, we were greeted by Hector Green who did an excellent job working with us. Ellie did meet us for the final vehicle delivery and went over the initial setup of the features. Everyone we worked with through through the process was very positive. It was an excellent experience and I would recommend Jim Ellis Kia to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom & Beth, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Ellie and Hector were great helps! Thank you again for your business and recommendation, and we hope you love your new Telluride. Take care! - Madison Magnus, Customer Relations Manager
Great friendly people. Very good to work with....
Great friendly people. Very good to work with. Knowledgeable from text to test drive to finish. Very glad i found the car i wanted here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Robert, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
First class service from start to finish.
From the initial phone call to the last signature Bryson provided the highest quality customer service I?ve ever been provided in any industry. His product knowledge and expertise far exceeded our expectations, he went above and beyond every step of the way. If every car buying experience was equivalent to what Bryson provided the process would be far less dreadful. Thank you Bryson and everyone else behind the scenes for providing dare I say an enjoyable car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jared, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! Thank you again for your business and kind words, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
Diana Bell has been an excellent Service Advisor - always...
Diana Bell has been an excellent Service Advisor - always taking care of us and our 2020 Kia Telluride. We will miss her as we move to Florida, but maybe she would like to go to the Kia dealership in Pensacola... :-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana is always a great help! Thank you again for your business and kind words, and have a safe move to Florida. Take care! - Madison Magnus, Customer Relations Manager