Reviews
Excellent service! Since I didn’t want to wait at KIA...
Excellent service! Since I didn’t want to wait at KIA and my service was going to take longer, they put me in a loaner car for the night.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Katherine Nunn hit it out of the park!!!
On Sunday, my 2014 Kia Soul+ died while in the area. 24 hours later, I was driving off the lot in a brand new 2020 Kia Soul S! I don't have the best credit (rebuilding from divorce), nor did I have a great trade-in, and I thought I was going to end up with a used car, but Katherine did all she could do to get me into a brand new car that will give me years more road life, with the bells and whistles I really wanted in an upgrade! I was shocked it worked out so much better than I was expecting, and I still have to pinch myself when I see my new car. From front to back, the experience (primarily online) was smooth, with only a bit of waiting for Finance at the dealership (they were down to just Chris Turner that evening), which was understandable and acceptable. I cannot recommend the team at Jim Ellis Kia enough, and will definitely send any other Kia friends their way in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! We're so glad that we could help out, and we're so happy that you love your new Soul. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
always great service
always great service, great customer service, Lavar is the best ! Got me in and out quick and price was same as was advised. Everyone is very courteous and on the spot !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Best deal around!
Shopping for a new Kia Rio S, I visited three different Kia dealerships (Athens, Gainsville and Kennesaw) asking for their best price. Though all three dealerships treated me kindly, Jim Ellis Kia was the only one to exceed my price expectations. Also, Katherine Nunn, my salesperson, is one of the friendliest people you'll come across. With three more kids who will soon be driving, I have no problem giving Jim Ellis continued business!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! We're so glad that we could help out, and we hope you love your new Rio. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Great service every time. Diana Bell is great. She keeps...
Great service every time. Diana Bell is great. She keeps me informed on what service is needed now or soon and let's me know of big things that are coming soon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! We're so happy that we could help out, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I always enjoy our visits to this store. The past year...
I always enjoy our visits to this store. The past year has been a big change for the better. Keep doing what you are doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Excellent Service
Diana Bell is always a joy to work with. I tell everyone that will listen that she embodies everything that world-class customer service should entail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help. We're so glad that we could help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Thanks for taking care of me Ms. Camille Williams. Your...
Thanks for taking care of me Ms. Camille Williams. Your customer service was superb!! You told me I had the cleanest Kia. Lol. Thanks for explaining the different packages I can purchase for my car. Very knowledgeable about the business! Thanks for being professional but yet very funny. I will definitely be back because of you!! I couldn’t find your name on the service list but I give you 10 STARS!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help. We're so glad that we could help out, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Mark in the service center was very friendly. I...
Mark in the service center was very friendly. I appreciated his pleasant attitude. I was disappointed in my 4 hour wait. I expected a couple of hours based on what was needed but then it too way longer and the part I needed wasn’t available for at least 3 days. An oil change and a relay for the fan was all I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear that Mark was a great help, and we apologize for any inconvenience your wait may have caused. If you have any other questions or concerns, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. Take care! - Madison Magnus, Customer Relations Manager
Finance dept. very disappointing. Turner’s review of...
Finance dept. very disappointing. Turner’s review of paperwork was FAST. In area of service and maintenance/warranty purchases the amount was not as he quoted! In review when I got home I had signed up for $2000 and had been told 699. Which I repeated to him. My fault I guess for trusting his word instead of slowly reviewing each line BEFORE I signed! Hopefully these items will not be worthless paper! Jimmy Hendrix was a joy. Very attentive and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to learn of the situation you've described, and we would like to discuss your situation in more detail if possible. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager