Reviews
Not very happy with the service I received from there...
Not very happy with the service I received from there about a month ago I took my car there to get the recall done it’s a old van 2008 they told me that it was missing four recalls and they could only do two they had to get parts for the other two I had to call a week and a half before I can get a response left several messages with Mark or Mike at the Kia in Kennesaw finally got a call back after I complained and he left me a message on my machine that He was waiting for an additional part and he will call me when it was in that was a week ago . still haven’t heard from Them .I’m chasing the dealer for service not very good customer service .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we would love to discuss this situation with you further. At your earliest convenience, please reach out to us via phone or email at 770-362-1261 or madisonm@jimellis.com. We look forward to hearing from you. - Madison Magnus, Customer Relations Manager
Great Customer Service
Diana was VERY VERY helpful! She answered all of my questions, wasn't pushy at all and helped me as soon as I walked in the door.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diane was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Car was supposed to get an oil change along with tires...
Car was supposed to get an oil change along with tires balanced and rotated. You did NOT rotate my tires!! Staff could not get my request done at all. Horrible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The staff were all very friendly and kept me up to date...
The staff were all very friendly and kept me up to date with what was going on with my car. They stayed close to the estimated wait time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
My New KIA
We were very pleased with this buying experience. I did not feel pressured or pushed, as I have been at another dealership in the past. Your Team was knowledgeable and experienced. Questions were answered, and our time was important to your team. I am thoroughly enjoying my Sorento, and I believe I will continue to enjoy, and appreciate this vehicle! Thank you for your kindness. Brenda Shearer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brenda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new Sorento. Take care! - Madison Magnus, Customer Relations Manager
Brenda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new Sorento. Take care! - Madison Magnus, Customer Relations Manager
They usually take good care of me and my vehicle....
They usually take good care of me and my vehicle. Friendly people, good service.i have been doing business here since 2011, looking forward to my next experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Everyone was polite and informative. They took...
Everyone was polite and informative. They took appropriate precautions in this pandemic. I was told what I need for my next visit. I will return for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Everytime i go to kia, they have always been very nice. I...
Everytime i go to kia, they have always been very nice. I am always greeted right away, they always tell me right away if my technician is running behind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Camille is an amazing worker!
With being thorough and managing my experience with trying to get my car part replaced, Camille made sure that things were in order and communicated with me clearly that she would be there to help me always. She gave me details on everything that was happening, and answered any questions or concerns that I had with getting a diagnostic and part change for the vehicle. I am happy that the service was respectful, communicative, thorough, and enjoyable to have a good laugh at Jim Ellis Kia Dealership of Kennesaw!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Jason was professional and extremely efficient. He kept...
Jason was professional and extremely efficient. He kept me informed and updated during my vehicle’s period of service. The way he engaged with me demonstrated his interest in my satisfaction as a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! We're so glad that we could help out, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager