Reviews
I must say that Greg Landry is my new best friend. He...
I must say that Greg Landry is my new best friend. He went above and beyond to get me the best possible deal on my new vehicle after recently having a total loss on my previous new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we are so happy that Greg was a great help! We're so glad that we could help out, and we thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Secondary Car Purchase
Painless car buying experience from sales to finance and to getting off the lot! Very excited about my second car. Thank you Cameron + Mike for being so friendly and knowledgeable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that Cameron & Mike were great helps! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Bryson was great. He initiated the paperwork before I got...
Bryson was great. He initiated the paperwork before I got to the dealership, and the entire process only took an hour after I got there. I drove home with a brand new car and I love it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! We're so glad we could help out and we hope you love your new car. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
The dealership was very welcoming and laid back. My...
The dealership was very welcoming and laid back. My husband and I liked Bryson from the start and everything with the process was very upfront and streamlined!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! We're so glad that we could help out, and we thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Camille was wonderful to work with. She is always so...
Camille was wonderful to work with. She is always so helpful and a pleasure to be around. She is very knowledgeable. I only work with her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Service Tech excellent, warranty not worth two dead flies.
This is our third KIA, and the second time the so-called warranty has let us down. We will never buy another KIA due to the fake warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We're so happy to hear about your service experience with us, and we do apologize for any inconvenience your warranty has caused. Please contact us via phone or email at 770-362-1261 or madisonm@jimellis.com. Take care! - Madison Magnus, Customer Relations Manager
Excellent service and more
I can't say enough about the attention James Wind gave us as we shopped for a KIA. He took into consideration all of our needs as well as giving us all the pertinent information about the KIA in order to make a final decision. Furthermore I accidentally set off the security system when we stopped at a store on the way home. We were unable to disengage the system no matter what we did even after following the directions in the owners manual.. When my grandson called James who was on his way home, he pulled over and consulted his manual as well. With numerous calls back and forth, James was right there trying to walk us through every possible intervention. Finally the problem was solved. James' concern for our welfare and the necessity to get us home with our new vehicle went far beyond his job description. Hang on to him. He was outstanding both at the dealership and during our mini crisis!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that James was a great help! We are so glad that he was able to help you with your issues, and we thank you for giving him a shout out. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Always good.
I like Jim Ellis having been a member of his father's church in Norcross. His belief passed to his family to always treat the customer as if they matter. The people have always treated me well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
I have used another Kia service before. It was my first...
I have used another Kia service before. It was my first visit for service in this place. Information and time taken for service was great. Going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Hi Loram, we are very happy to have provided you with such a positive experience! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
When setting up the appointment Jason was very helpful...
When setting up the appointment Jason was very helpful and knowledgeable. When I arrived Lavar got me setup and taken care of as soon as I arrived. Diana spoke to us and made friendly while we waited for Lavar to get information from my car. Very helpful and nice!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana, Jason & Lavar were all great helps! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager