Reviews
This dealership is amazing. They are close to my job and...
This dealership is amazing. They are close to my job and I always have an awesome experience when I visit. They are always friendly and always helpful. I would recommend them to anyone because of the awesome customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
I really enjoy the staff and quality of work done here....
I really enjoy the staff and quality of work done here. The wait times are significant for routine service with a booked appointment time (2-4 hours), but the amenities provided and the interaction with staff definitely help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad that we could help out! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Jim Ellis got me in and out quickly while still...
Jim Ellis got me in and out quickly while still maintaining a high level of customer service! They are always welcoming and accodomating in allowing me to prioritize only the service that is most important and works for my pockets at the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy we could help out! Thank you for your business and kind words, take care! - Madison Magnus, Customer Relations Manager
I knew that I wanted a 2021 Soltes and they didn’t try to...
I knew that I wanted a 2021 Soltes and they didn’t try to push me to get the 2020 model. Bryson Smith was the salesman and gave me excellent service. I recommend this dealership to anyone wanting a new vehicle. This is my 3rd KIA.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so glad to hear about your experience with us, and we're so glad to hear that Bryson was a great help! We hope you love your new Seltos and we thank you for your business. Take care! - Madison Magnus, Customer Relations Manager
Greg Landry was super personable and friendly but went to...
Greg Landry was super personable and friendly but went to bat for me when it came time to deal. He presented me with the best deal the first time, that was better than any offer previously received by other dealership that will remain nameless. Would recommend this to anybody and will buy my next car here if I can help it. Thanks Greg
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy to hear that Greg was a great help! We thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Our salesman was super helpful and the manager seemed...
Our salesman was super helpful and the manager seemed super friendly. The dealership was clean and professional. Lot was well maintained and updated in terms of online availability.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so glad we could help out! We thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Very Happy.....Larry was so accommodating! He fit me into...
Very Happy.....Larry was so accommodating! He fit me into what I wanted and the price range I asked for. Looking forward to all my travels with my new Sorento.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Larry was a great help! We thank you for your business, and we hope you love your new Sorento. Take care! - Madison Magnus, Customer Relations Manager
All of the members at Jim Ellis Kia Kennesaw were great....
All of the members at Jim Ellis Kia Kennesaw were great. Everyone was eager to try and help me with my needs. Larry my salesman was great and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Larry was a great help! Thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
In person service is good, contacting by phone is difficult.
Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and attentive. My only complaint would be how difficult it is to reach the service center by phone. I called on 4 separate occasions and each time I was told they were busy and must not be answering their phone. The very nice young lady would take my name and number and have someone call me back. Timely return calls were hit and miss, No one called me after my first two messages. I decided to drive the 30 mins to the service center to make my appt. Once I was on their books as an appt, phone calls were still not answered or returned timely, but at least I was able to get the service completed. Overall, the people who work here were very helpful, very nice and very busy. I think the management should have someone dedicated to answering the phone for service who can actually set up the appt without having to wait for someone else to call the customer back. My service issue could have been taken care of more quickly if the calls / connecting up with someone to make an appt was easier. I had just purchased the vehicle from Jim Ellis VW and ran into some issues that made me not so happy. It would be nice if Jim Ellis dealerships worked together more smoothly to make the customer happy.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Lavar and Jason were both great helps. We apologize for any inconvenience the phone issue may have caused, we are still partially staffed at this time, but we will be back to full staff in July. We thank you for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager
Mark was very attentive and polite. He was thorough and...
Mark was very attentive and polite. He was thorough and kept me abreast of the progress being made on my vehicle. He followed up with recommendations and even took the time to learn the correct way to pronounce my name.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Mark was a great help. We thank you for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager