Reviews
Mark I really like the way he handles thing for me he did...
Mark I really like the way he handles thing for me he did very good job for me I will be back for sevice when need it thanks you so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Mark was a great help! We thank you for your business, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Very friendly staff! They communicated well with me and...
Very friendly staff! They communicated well with me and helped me get what I needed for my car. I was very pleased with my car once I got it back. Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we thank you for your business. We hope to see you next time, take care! - Madison Magnus, Customer Relations Manager
wonderful experience
Larry Whorley and the team at Jim Ellis exceeded my expectations! From my initial contact via text to the sales experience and closing, everything went smoothly. Everyone we worked with was friendly, helpful, and honest. The price they gave me for the car I selected online was the price on the contract when I arrived (which I can't say about other dealers I have worked with). We were able to drive the car, complete the paperwork, and take delivery in only a few hours. Thanks, Larry and team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Larry was a great help! We thank you for your business, and we hope you love your new vehicle. Take care! - Madison Magnus, Customer Relations Manager
I have taken my Kia for service twice, staff is...
I have taken my Kia for service twice, staff is courteous, but waiting time is too long, with and without covid pandemic, I waited more than 3.5 hours.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we thank you for your business. We hope to see you next time, take care! - Madison Magnus, Customer Relations Manager
As always, Diana went above and beyond to accommodate my...
As always, Diana went above and beyond to accommodate my service needs. She always makes sure I have a good experience and will continue to bring my vehicle here to service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we are so happy to hear that Diana was a great help. We thank you for your business, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager
Very friendly. No problem getting an appointment and the...
Very friendly. No problem getting an appointment and the work was completed when promised. Jason was prompt in calling me to let me know what was going on with my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Jason was a great help. Thank you for your business, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
The service I received was outstanding! My technician...
The service I received was outstanding! My technician Camille Williams made me feel as if I was the most important customer they had! Superb Service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Camille was a great help! We hope to see you next visit, take care! - Madison Magnus, Customer Relations Manager
This was an excellent experience! Everyone was polite and...
This was an excellent experience! Everyone was polite and knowledgeable! Bryson Smith was my sales rep and he was amazing. Answered every question thoroughly and made sure that I was taken care of. I would highly recommend the dealership and the sales rep that took care of me.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Bryson was a great help! We thank you for your business and recommendation, and we're so happy we could help. Take care! - Madison Magnus, Customer Relations Manager
Mark and Lisa in the service department both provided...
Mark and Lisa in the service department both provided excellent customer service for me. There was a small problem with my brake pads after they were installed, and they advised me what to do, provided transportation so I could get to work, and fixed the problem free of charge. I felt well taken care of and like my business was appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Mark & Lisa were both great helps. We thank you for your business, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
PR Lavar!
Thank you Jim Ellis for following guidelines during this pandemic. Clearly we must have service centers as my son and I both brought our Sportages in together for oil changes. LAVAR made it fun, smooth, and convenient by calling a Lyft to take us to Target while waiting. We returned to see our clean, shiny cars pulled up and ready! THANK YOU Lavar!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy to hear that Lavar was a great help to you both! Thank you for your business and kind words, we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager