Reviews
Very helpful
This dealership helped me out a lot. I did not have a ride here I'm from Cherry Point, North Carolina so it was a two hour drive that they provided for me. Very helpful for my situation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Issac, no matter how far, Alex, Logan, & Brian always strive to deliver just that stellar experience for your brand-new car! We really appreciate you sharing your feedback with us at Stevenson-Hendrick Mazda & look forward to seeing you soon in Service for a visit just as accommodating!
We have had 3 previous Mazda vehicles and have just...
We have had 3 previous Mazda vehicles and have just ordered parts for most repairs. So this has been the 1st for major repairs. The service department staff was so nice to deal with. Our service rep Trey was awesome!!! Respectful and knowledgeable to our needs and set us up with a beautiful courtesy vehicle while then work was being done. Mazda had advertised online a discount and Trey was able to apply that to our bill which helped us a lot.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Car is great, service center is great but people on the...
Car is great, service center is great but people on the floor leave a lot to be desired. Wrong vin number put on my paperwork so I had to return to my insurance agent to correct it. Wrong purchase price put on my paperwork so I had to return to initial a correction. And most aggravating, it took me 4 months to get my registration because the wrong address was put on my paperwork and after returning twice to supposedly get it corrected I ended up going myself to DMV to get it corrected. It is a shame that the quality of your salespeople does not come up to the quality of your product. I would certainly recommend Mazda if a friend asked for my opinion but I may suggest they try a different dealership.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Louis, we really appreciate your earnest feedback & always incorporate challenges customers face into our training process so that we can make improvements. We express our sincerest apologies for any inconvenience this process has caused you & hope to have the opportunity to remedy your experience soon in Service. Thank you for sharing your great feedback on behalf of our Service team & the Mazda brand - please do not hesitate to reach-out to us if we can be of any further assistance.
Service is great and knowledgeable with the needs of...
Service is great and knowledgeable with the needs of their customers. Highly recommend to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pattij1212, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome staff and good customer service. Great job...
Awesome staff and good customer service. Great job servicing my car. Thorough and courteous. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Used Mazda CX-5
Natalia helped us find a used car for my daughter. She searched for vehicles that might meet our needs at other local dealerships and was very patient during the decision process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Heather, we're so glad that we were able to go above and beyond your expectations!
alex was a really big help for me today!
alex was definitey a major help with me and made happen what i wanted to happen it was a pleasure to sit down and talk with this guy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kyle Lonker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Mazda Wilmington. We hope to be of service to you again in the future. Best wishes, Stevenson-Hendrick Mazda Wilmington
Friendly, helpful, knowledgeable, and customer caring...
Friendly, helpful, knowledgeable, and customer caring seems to be Stevenson Mazdas priorities. The facility is state of the art and maintained beautifully. The service reps know their business and are always willing to make the service experience pleasant and as fast as possible
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lovemymazda, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Mazda Wilmington. Please don't hesitate to reach out if there's anything additional we can do for you.
I have been using this dealership, since 2014, having...
I have been using this dealership, since 2014, having bought two CX-5’s during that timeframe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My encounter with the service department was very...
My encounter with the service department was very professional.trey was helpful in trying to get my car serviced
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair