Reviews
Stevenson-Hendrick is lucky to have this team
Madison, Royce, Jared, & Paul were wonderful, professional, knowledgeable, pleasant, & patient with the "Old Folks." Madison could teach a class as to what "Customer Service" should look like & include. Stevenson-Hendrick is lucky to have you all as part of their team. Thank you, John & Wendy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello John & Wendy Koehler, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Very courteous, professional, and substantive integrity...
Very courteous, professional, and substantive integrity and work ethic. I love visiting Mazda! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Acrowe717, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Mazda Wilmington. If you have any further questions, please don't hesitate to reach out!
Brought my car in on time for the appointment Heather...
Brought my car in on time for the appointment Heather checked me in and everything worked efficiently
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Egjeglum, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Heather was friendly and professional! The entire...
Heather was friendly and professional! The entire experience was pleasant! Look forward to visiting again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Higginscarol70, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Heather was very helpful, friendly, and very...
Heather was very helpful, friendly, and very professional! She answered all my questions and gave excellent service. while I am writing this I might as well also mention Parker and josh, my salesman a few months ago. They were excellent, super patient, and worked with me for the two days it took to pick and purchase a vehicle from Mazda. once again they were very informative, answered all of my questions swiftly, gave excellent demos of the vehicles I looked at and made the whole buying process as easy as possible! We love our new CX-5 signature edition!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Naomi T., we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Stevenson-Hendrick Mazda Wilmington
Throughout the process the staff was great. I took car in...
Throughout the process the staff was great. I took car in for repairs. Decided on my own, not coerced in way to see whatbthey had available. Trey helped with an associate Joshua, who was great.. They had perfect match. We test drove. He got me with Alex who was superb with my questions and our crazy avaliable hours. Basically settled everything over 2 days. NEVER any pressure just service even post purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Karen & Shane, thank you so much for sharing such great feedback with us on behalf of Trey, Josh, & Alex - the only pressure at Stevenson-Hendrick Mazda stays in our tires ;) We look forward to welcoming you again soon in Service for a visit just as accommodating!
COME BUY A CAR HERE.
Great place to buy a used car. They are willing to work with you at anytime. Whether it need to go in multiple days or late nights, they will be there. Super friendly atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Brandon Lozano, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Probably the best new car purchasing experience.Their...
Probably the best new car purchasing experience. Their follow up on promised add ons spot on Service great thanks Heather Above and beyond with other issues
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bhammond1, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
This was my first visit for service. The staff was...
This was my first visit for service. The staff was friendly, courteous and helpful. Sadly I was disappointed I had to wait 1 3/4 hours for my vehicle to be serviced.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review and we sincerely apologize for your wait. I am very pleased to know the staff did such a great job. We look forward to our next opportunity to serve you again and make up some of that time!
Excellent customer service!!
Jeremiah Carson is a very professional and accountable person! His customer service is fantastic and he takes time to explain in detail what is going on with your car! Also Trey Sanders is very kind! We have a Honda car but we rather go with Jeremiah that the Honda dealer!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valdiri, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stevenson-Hendrick Mazda Wilmington. If you have any further questions, please don't hesitate to reach out!